Outsource Consultants

APRIL 12, 2021

If you’re looking to refine your already exceptional BPO training or trying to “catch” your competitors, here are the top three priorities for managing your training with your outsource call center vendor: BPO Vendor Priority #1 — Train with the Right Tools. The importance of monitoring success doesn’t end when the training sessions do.

Management 125

Management outsourcing Gamification Average Handle Time 125

Noble Systems

JANUARY 21, 2019

By adding Gamification to your sales technology stack , you can accelerate effectiveness at each stage to help your agents achieve top revenue performance and sustain it over time. Gamification uses game mechanics to encourage desired behaviors. Improving & Sustaining Sales Effectiveness. Develop, Coach, Onboard, Motivate.

Gamification 61

Gamification Sales Contact Center CRM 61

Outsource Consultants

MARCH 4, 2025

At Outsource Consultants, we’ve seen firsthand how Manila call center efficiency can help drive remarkable efficiency gains through strategic improvements. Many Manila centers have adopted gamification techniques to reinforce customer-centric behaviors. Regular customer service workshops also play a key role.

Call Center 67

Call Center Gamification outsourcing Chatbots 67

Outsource Consultants

JANUARY 13, 2025

At Outsource Consultants, we’ve seen firsthand how companies can thrive with distributed customer service teams. Live video sessions enhance training with role-playing exercises and Q&A opportunities. Gamification Boosts Engagement and Motivation Gamification transforms routine tasks into engaging challenges.

Call Center 67

Call Center Management Gamification call center software 67

Outsource Consultants

FEBRUARY 27, 2025

At Outsource Consultants, we’ve observed how Indian call centers are setting new benchmarks for service excellence. Some centers have adopted gamification techniques to make product training more engaging. Role-playing exercises allow agents to practice handling difficult customer scenarios in a safe environment.

Call Center 67

Call Center First call resolution Average Handle Time outsourcing 67

Education Services Group

JANUARY 22, 2020

Various elements of teaching can be easily incorporated, such as demonstrations, white boarding, and lab exercises. Outsourced Education Sales, Marketing & Operations can be an effective way to manage talent and headcount in this area without sacrificing revenue. The post Is Your Training Evolving?

Education 40

Education Gamification SaaS Sales 40