Outsource Consultants

SEPTEMBER 5, 2024

When dealing with Business Process Outsourcing (BPO) partners, it’s crucial to approach these adjustments with care. This benchmarking exercise will provide valuable insights into industry standards and help you assess the reasonableness of the proposed increase. Rate close to 1: The rate is fair and typical.

Benchmark 67

Benchmark outsourcing industry standards Consulting 67

Outsource Consultants

FEBRUARY 27, 2025

At Outsource Consultants, we’ve observed how Indian call centers are setting new benchmarks for service excellence. Role-playing exercises allow agents to practice handling difficult customer scenarios in a safe environment. These exercises improve conflict resolution skills.

Call Center 67

Call Center First call resolution Average Handle Time outsourcing 67

Outsource Consultants

JANUARY 28, 2025

At Outsource Consultants, we understand the complexities of selecting a contact center solution tailored to your unique business needs. Verify Security and Compliance Standards In today’s digital landscape, robust security measures are non-negotiable. HIPAA, GDPR, or PCI-DSS ), depending on your industry.

Enterprise 67

Enterprise Contact Center Average Handle Time contact center solutions 67

Global Response

MARCH 27, 2024

Compliance reminders : Remind agents of relevant legal or regulatory compliance issues, ensuring the conversation meets industry standards. Incorporate role-playing exercises to help agents become comfortable with the revisions and simulate potential customer interactions. Regularly train and update your agents.

Scripts 62

Scripts Call Center Customer Service Coaching 62

Global Response

MARCH 20, 2023

Use roleplay games and training exercises for scenarios that typically create lengthier calls, such as complex scenarios or angry customers. In order to effectively reduce your AHT, it’s helpful to have a detailed picture of which departments, agents or situations are driving up the average.

Average Handle Time 62

Average Handle Time Scripts Call Center Interactive Voice Response 62