CSM Magazine

JANUARY 2, 2020

If we were to roll back the decades, there was almost no such thing as a “low morale team” Employees accepted their environment, good or bad, and that was the end of the matter. Bearing this in mind, if you are heading up a team who you think is lacking in the morale department, today’s post is for you.

Morale 52

Morale Government 52

Fonolo

APRIL 27, 2020

Here are our top tips for engaging remote employees and keeping agent morale high, so that you and your team can go (virtually) unimpeded for as long as you need to. Team building exercises and social opportunities are an integral part of forming a great company culture. Exercise with your remote team.

Call Center 112

Call Center Morale Contact Center Gamification 112

Fonolo

SEPTEMBER 28, 2021

They motivate employees through goal setting, help resolve conflicts, and play a large role in improving employee morale. If they struggle to find the words to assist you or are unable to demonstrate empathy in their response, offer them feedback and try the exercise again.

Call Center 150

Call Center Management Agent burnout Employee engagement 150

Comm100

OCTOBER 23, 2017

Reader beware : these office Halloween ideas will improve productivity, team cohesion, and boost employee morale, while also bringing a bit of seasonal fun to your customer service team! The activities in this eBook can be great training materials to improve customer service or morale in your team. Download Now.

Morale 13

Morale Customer Service Management Construction 13

Customer Service Life

APRIL 1, 2019

Eat only healthy snacks at work, lose weight and burn calories through your daily exercise. Increase employee morale. This post was originally posted as a featured contributor on ICMI. Save your company gobs of money by not getting sick. If this is all your workplace wellness program includes, it stinks. Increasing productivity.

Construction 146

Construction Morale Contact Center Finance 146

Kristina Evey

JULY 9, 2014

Companies with high staff engagement have low turnover rates, high staff morale, staff feels more empowered, and the staff make decisions that benefit both the company and the customers. What is the morale like? It doesn’t matter how things are currently operating now, this is all about setting goals and aiming high. .

Customer centricity 90

Customer centricity Morale Customer Experience Management 90

Myra Golden Media

JULY 15, 2019

What’s morale like? Know that developing standards and objectives will be a lengthy, challenging exercise. When I’m launching a new quality program, I usually determine outcomes by asking my client, “Imagine it’s 90 days from the take-off of your new Quality Program. What’s different?

Calibration 153

Calibration Coaching Morale Feedback 153

Anexa BPO

AUGUST 21, 2020

Miscommunication can often lead to disappointment and a subsequent loss of morale and momentum. . Productivity can also be enhanced by introducing a low-energy form of exercise, which pumps endorphins into the bloodstream and ultimately reduces work-induced stress. . Encourage a Healthy Work-Life Balance. .

Morale 40

Morale Management Enterprise Surveys 40

CX Accelerator

MAY 8, 2018

The exercise above might seem silly. The morals and learnings we can gain from those stories are significant, and whether they’re good or bad, it’s through sharing them that we can start all to understand and to do better.

Contact Center 160

Contact Center Customer advocacy Morale Education 160

Spearline

MARCH 23, 2021

Frustrated customers can create uncomfortable situations for your contact center agents, damaging their morale and the working environment. If you don't provide relevant training, your employees will be unprepared, lack confidence, and feel isolated when making these challenging calls, negatively impacting their morale.

Contact Center 98

Contact Center Morale Telecommunications Wait times 98

SharpenCX

MAY 12, 2020

Training is integral for providing a good customer experience, but it’s just as important in helping employee morale and engagement. It’s worthwhile to have every agent return to this customer service training exercise throughout the year as new features are added to products or ideas shift. Making Training Engaging.

Contact Center 128

Contact Center Customer Service Employee engagement Coaching 128

aircall

AUGUST 4, 2021

The moral of the story is to check in before you make an assumption about productivity and competency. Indeed, experts encourage companies to focus on team-building exercises to enhance loyalty and engagement in their remote workforce. Focus on Employee Engagement. The Importance of Team Building in a Hybrid Workforce.

Employee engagement 108

Employee engagement call center software Morale Consulting 108

TechSee

AUGUST 26, 2024

Recognition programs that highlight outstanding performance, career development opportunities, and fostering a positive work environment can significantly boost morale, as well as technology adoption. These exercises allow agents to practice their skills in simulated real-life scenarios, preparing them for a variety of customer interactions.

Call Center 124

Call Center Customer Service Average Handle Time Interactive Voice Response 124

Real Blue Sky

NOVEMBER 25, 2024

Tools like journaling and mindfulness exercises can help them stay in tune with their feelings and improve their interactions. Repeat this 2-4-6-8 breathing exercise. As a result, this type of exercise can help regulate the parasympathetic nervous system to induce a state of relaxation and calm.

Construction 52

Construction Morale Feedback Coaching 52

3CLogic

NOVEMBER 10, 2021

Consider the additional effect on employee morale, the ongoing loss in intellectual property, and the long-term implications for the customer experience — the costs can grow far beyond immediate operational expenses. Consider how you can encourage collaboration and implement team-building exercises that help foster a sense of community.

Contact Center 93

Contact Center Interactive Voice Response Schedule adherence Average Handle Time 93

Fonolo

JUNE 15, 2021

Plus, every time an employee leaves, they risk lowering their call center’s morale, threatening the engagement of the staff who are left behind. Additionally, they are likely to find workplace challenges a fun exercise, proactively seeking solutions in order to learn, grow, and support their fellow staff.

Call Center 115

Call Center Contact Center Metrics Morale 115

CSM Magazine

JANUARY 16, 2024

In this guide, we will delve into the benefits of integrating workouts into your team’s routine and provide exercises that can be completed in just a few minutes. These platforms are specifically designed to elevate productivity, morale, and well-being. Introduce exercise sessions at your workplace. So why not go ahead?

Morale 52

Morale Employee engagement 52

Fonolo

APRIL 15, 2020

Creating team-building activities can give a huge boost to team morale. Just like a team-building exercise, it’s important to recognize employees for their talents and personalities. Team Building. Working in customer service is tough, and it can take a toll on employees and their team relationships. No Work Goes Without Recognition.

Coaching 91

Coaching Customer Service Scripts Morale 91

Fonolo

JULY 13, 2021

Contact centers with flexible scheduling show higher levels of morale and engagement overall. Strong inter-team relationships help agents form bonds and build trust, which will make a huge impact on culture and morale. Exercise and healthy eating contribute to improving mental health. Build strong inter-team relationships.

Agent burnout 81

Agent burnout Call Center Morale Contact Center 81

Totango

DECEMBER 23, 2021

Low Morale. An overworked employee is less likely to get adequate sleep and exercise and is more likely to develop unhealthy behavior patterns like overeating and binge drinking to cope with the stress. They don’t feel connected to the organization or its goals, and therefore, don’t feel the need to work hard or be productive.

Morale 102

Morale Employee engagement Personalization Enterprise 102

Inbenta

NOVEMBER 3, 2022

By implementing Inbenta’s AI Chatbot, they boosted staff morale and improved patient experience significantly. Lower costs, less downtime, improved staff morale, and a much better – and more consistent – care service for your patients. Read full case study]. What is a Healthcare Chatbot?

Healthcare 96

Healthcare Chatbots Morale Transportation 96

BlueOcean

FEBRUARY 25, 2019

Through the training program, we’re looking to identify and address any barriers that will hold agents back from delivering kick-ass experiences – overcoming those barriers particularly through the strategic use of role-play exercises and positive reinforcement.

Customer Experience 116

Customer Experience Coaching Feedback Customer Care 116

CSM Magazine

OCTOBER 9, 2024

Recognizing individuals for their specific strengths and achievements can boost morale and motivate your team. Team Building Activities Organize team-building exercises that encourage collaboration and communication. From productivity to morale, everything starts with your people.

Customer Service 52

Customer Service Morale Entertainment Feedback 52

aircall

JANUARY 6, 2017

A role-playing exercise with a pretend caller, to observe your ability to close a sale, solve a problem, or otherwise handle a realistic customer service situation. Concretely, this affect work ethic, morale, habits, norms, and much more. How’s employee morale? A test of your oral expression and fluency.

Call Center 89

Call Center Morale Outbound sales voip 89

ProProfs Blog

APRIL 2, 2019

Team building exercises may thus prove to be useful. While it’s always going to be easier to run team-building exercises in the office, the activity is going to be much more refreshing for your team, if it takes place outside the regular work environment. Laser tag, or paintball if you’re feeling adventurous.

Contact center software 83

Contact center software Morale Personalization Customer Support 83

Fonolo

NOVEMBER 23, 2017

Take this time to relax, exercise your brain, and stay optimistic about getting your problem solved. Consultant, Beyond Morale. The mind-numbing elevator music, promotional message, or repetitive “Your call is important to us,” loop, playing over and over can send anyone into a rage. Reorganize Your Furniture. Jim Rembach.

Self service 86

Self service Wait times Morale Call Center 86

PeopleMetrics

MARCH 28, 2017

When you motivate your customers like FitBit and Gold’s Gym do, it boosts their morale and makes them want to keep coming back for more. While you may not need to encourage people to exercise, you will surely find another way to motivate your followers – all it takes is a bit of creativity. Motivate and Encourage Your Followers.

Advertising 91

Advertising Education Entertainment Morale 91

CSM Magazine

MAY 9, 2024

Recognizing and supporting vulnerable customers is not just a regulatory necessity—it’s a moral imperative. Preparing staff through training and role-playing exercises can equip them with the skills needed to handle these discussions with the requisite care and professionalism.

Morale 52

Morale Accountability Customer Service Marketing 52

ProProfs Blog

AUGUST 6, 2021

Culture Amp is an all-in-one employee engagement solution to run culture surveys, create performance reviews, analyze employee morale, and more. Option to like and add public comments for your employees to boost their morale. This technique acts as a morale booster and greater employee performance. Culture Amp.

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

ClearAction

APRIL 19, 2017

The well-being of your body requires sufficient rest balanced with exercise and a moderate diet. Why it matters: Re-work, delays, scrap and morale costs for the company and for customers stem from processes out of sync with customer well-being. “ Well-being ” is a balance of generosity and discipline.

Customer Experience 71

Customer Experience Morale Customer centricity CRM 71

ProProfs Blog

JULY 30, 2021

For example, a survey question “Do you exercise regularly?” This can make them take a morally correct or incorrect stand. Sometimes, a morally correct approach may not be socially acceptable. Here, the survey takers respond in a favorable way to be in the good books of others. Image Source: Otomeyt.

Surveys 78

Surveys Morale Feedback Journey mapping 78

CSM Magazine

APRIL 13, 2023

They can also include experiential activities and exercises that simulate real-life situations. The program provides a way to recognize and reward team members for their contributions, boosting morale and increasing motivation. Retreats can include activities such as hiking, team-building exercises, and workshops.

Customer Service 52

Customer Service Morale 52

ChurnZero

SEPTEMBER 14, 2021

As the world’s most well-known salesperson Zig Ziglar once said “If you believe your product or service can fulfill a true need, it’s your moral obligation to sell it.” . But nothing could be further from the truth so long as you handle your sales conversations with tact, understanding, and integrity. .

Sales 94

Sales Upselling Morale SaaS 94

ClearAction

MAY 3, 2017

The well-being of your body requires sufficient rest balanced with exercise and a moderate diet. Why it matters: Re-work, delays, scrap and morale costs for the company and for customers stem from processes out of sync with customer well-being. “ Well-being ” is a balance of generosity and discipline.

Morale 67

Morale Customer centricity Marketing Consulting 67

Calltools

DECEMBER 11, 2019

Overworked, overstressed call center agents can soon feel the pressure, and this will impact overall morale and productivity in your organization. “You want to set your agents up for success; otherwise, your incentives could hurt morale and affect the customer experience.” There is a solution to this problem, however.

Call Center 52

Call Center Morale Sales Advertising 52

CSM Magazine

OCTOBER 30, 2024

The event aimed to celebrate and honor customer service practitioners for their vital role in organizations, with a focus on boosting morale, motivation, and teamwork.

Customer Service 52

Customer Service Morale Finance Banking 52

Amity

OCTOBER 16, 2017

But CSMs must also have strong people skills, which means learning how to listen, how to empathize with the customer's problems, and how to exercise emotional intelligence when customers are upset. This starts with teaching the mindset that customer success is a priority.

Morale 61

Morale Feedback Marketing Customer Experience 61