TechSee

AUGUST 26, 2024

Recognition programs that highlight outstanding performance, career development opportunities, and fostering a positive work environment can significantly boost morale, as well as technology adoption. These exercises allow agents to practice their skills in simulated real-life scenarios, preparing them for a variety of customer interactions.

Call Center 124

Call Center Customer Service Average Handle Time Interactive Voice Response 124

Blueship Call Center

NOVEMBER 30, 2022

You might wonder if you should work with an outsourced firm or employ an in-house staff for customer assistance or lead generation on your website using outsource live chat support. Regular exercise and coaching positively impact staff morale and engagement, productivity, and compliance with quality standards.

outsourcing 40

outsourcing Coaching Morale Consulting 40

Inbenta

NOVEMBER 3, 2022

By implementing Inbenta’s AI Chatbot, they boosted staff morale and improved patient experience significantly. In many cases, these self-service tools are also a more personal way of interacting with healthcare services than browsing a website or communicating with an outsourced call center. Read full case study].

Healthcare 96

Healthcare Chatbots Morale Transportation 96

BlueOcean

FEBRUARY 25, 2019

Through the training program, we’re looking to identify and address any barriers that will hold agents back from delivering kick-ass experiences – overcoming those barriers particularly through the strategic use of role-play exercises and positive reinforcement.

Customer Experience 116

Customer Experience Coaching Feedback Customer Care 116

Outsource Consultants

JANUARY 13, 2025

At Outsource Consultants, we’ve seen firsthand how companies can thrive with distributed customer service teams. Live video sessions enhance training with role-playing exercises and Q&A opportunities. This not only boosts morale but also sets positive examples for the entire team. Celebrate wins, both big and small.

Call Center 67

Call Center Management Gamification call center software 67

Help Scout

NOVEMBER 12, 2018

Local leadership helps to remove those barriers, but it also increases the need for effective communication between leaders, requires more effort to ensure company culture is shared effectively, and can start to hurt morale due to lack of inclusion. Outsource or partner. Related: Outsourcing Support the Right Way.

Customer Service 40

Customer Service outsourcing Morale Customer Care 40

aircall

DECEMBER 13, 2018

Setting customer support strategy is an exercise in prioritization. Combining these two themes together, one could say today’s customer support leaders have a mandate to find cost-effective ways of attracting candidates, maximizing talent, and improving morale. Objectives & Obstacles. 3) Increasing customer lifetime value.

Surveys 54

Surveys Customer Support B2C CRM 54