Comm100

OCTOBER 23, 2017

Reader beware : these office Halloween ideas will improve productivity, team cohesion, and boost employee morale, while also bringing a bit of seasonal fun to your customer service team! The activities in this eBook can be great training materials to improve customer service or morale in your team. Encourage the judge (beforehand!)

Morale 13

Morale Customer Service Management Construction 13

Kristina Evey

JULY 9, 2014

All of the clients I work with online and in person have struggled with this concept initially. Companies with high staff engagement have low turnover rates, high staff morale, staff feels more empowered, and the staff make decisions that benefit both the company and the customers. So, how do you define your culture?

Customer centricity 90

Customer centricity Morale Customer Experience Management 90

TechSee

AUGUST 26, 2024

Another significant pain point is the lack of personalization. Modern customers expect personalized, intuitive service. As with phone interactions and perhaps even moreso, the lack of personalization in chat bot interactions can be glaring. Personalize Interactions: Personalization should be a top priority.

Call Center 124

Call Center Customer Service Average Handle Time Interactive Voice Response 124

CX Accelerator

MAY 8, 2018

The exercise above might seem silly. The morals and learnings we can gain from those stories are significant, and whether they’re good or bad, it’s through sharing them that we can start all to understand and to do better. And it’s through a better understanding of each other that we can begin to affect significant changes in our work.

Contact Center 160

Contact Center Customer advocacy Morale Education 160

aircall

AUGUST 4, 2021

Flexibility at work means employees feel empowered to take care of personal responsibilities while contributing to greater company goals. The moral of the story is to check in before you make an assumption about productivity and competency. Focus on Employee Engagement. The Importance of Team Building in a Hybrid Workforce.

Employee engagement 108

Employee engagement call center software Morale Consulting 108

Anexa BPO

AUGUST 21, 2020

Miscommunication can often lead to disappointment and a subsequent loss of morale and momentum. . Knowing your team personally will save time in the long run and give useful insight into individual career goals, areas of expertise and planned areas of improvement. . Encourage a Healthy Work-Life Balance. .

Morale 40

Morale Management Enterprise Surveys 40

SharpenCX

MAY 12, 2020

Training is integral for providing a good customer experience, but it’s just as important in helping employee morale and engagement. It’s worthwhile to have every agent return to this customer service training exercise throughout the year as new features are added to products or ideas shift. Making Training Engaging.

Contact Center 128

Contact Center Customer Service Employee engagement Coaching 128

Spearline

MARCH 23, 2021

Frustrated customers can create uncomfortable situations for your contact center agents, damaging their morale and the working environment. If you don't provide relevant training, your employees will be unprepared, lack confidence, and feel isolated when making these challenging calls, negatively impacting their morale.

Contact Center 98

Contact Center Morale Telecommunications Wait times 98

BlueOcean

FEBRUARY 25, 2019

Hire the right people, and you’re instantly better positioned to deliver a customer experience that is solution-focused yet highly personalized. It takes more than one person to win. In-person communications include side-by-side coaching, monthly one-on-ones, as well as and small focus groups. Engaging Your Frontline Agents.

Customer Experience 116

Customer Experience Coaching Feedback Customer Care 116

Totango

DECEMBER 23, 2021

In the past, burnout and other work-related mental health issues were dismissed by organizations as personal problems that could be easily solved by working a few fewer hours each week or switching to a new role. While these factors could certainly be attributed to a personal issue, they are often associated with burnout. Low Morale.

Morale 102

Morale Employee engagement Personalization Enterprise 102

Real Blue Sky

NOVEMBER 25, 2024

Tools like journaling and mindfulness exercises can help them stay in tune with their feelings and improve their interactions. Repeat this 2-4-6-8 breathing exercise. As a result, this type of exercise can help regulate the parasympathetic nervous system to induce a state of relaxation and calm.

Construction 52

Construction Morale Feedback Coaching 52

Fonolo

JUNE 15, 2021

Plus, every time an employee leaves, they risk lowering their call center’s morale, threatening the engagement of the staff who are left behind. They are able to visualize the overarching goals of the company, as well as their own personal goals. How to Foster Agent Engagement in a Hybrid Contact Center.

Call Center 115

Call Center Contact Center Metrics Morale 115

PeopleMetrics

MARCH 28, 2017

They show off their products in a personal and fun way, but they are far from being pushy. Customers would much rather deal with a nice person than a formal and distanced entity, so don’t be afraid to get personal. Motivation, encouragement, and empowerment are strong emotions that move a person to act. Conclusion.

Advertising 91

Advertising Education Entertainment Morale 91

Fonolo

APRIL 15, 2020

Creating team-building activities can give a huge boost to team morale. Just like a team-building exercise, it’s important to recognize employees for their talents and personalities. Team Building. Working in customer service is tough, and it can take a toll on employees and their team relationships.

Coaching 91

Coaching Customer Service Scripts Morale 91

CSM Magazine

OCTOBER 9, 2024

Personalized Thank-You Notes A heartfelt, personalized thank-you note can go a long way in showing your team members that you value their hard work. Take the time to write individual notes expressing your appreciation for each person’s unique contributions. From productivity to morale, everything starts with your people.

Customer Service 52

Customer Service Morale Entertainment Feedback 52

Fonolo

JULY 13, 2021

Contact centers with flexible scheduling show higher levels of morale and engagement overall. Strong inter-team relationships help agents form bonds and build trust, which will make a huge impact on culture and morale. Experts recommend that you give feedback in person (or through a video chat) for optimal results.

Agent burnout 81

Agent burnout Call Center Morale Contact Center 81

Inbenta

NOVEMBER 3, 2022

By implementing Inbenta’s AI Chatbot, they boosted staff morale and improved patient experience significantly. In many cases, these self-service tools are also a more personal way of interacting with healthcare services than browsing a website or communicating with an outsourced call center. Read full case study].

Healthcare 96

Healthcare Chatbots Morale Transportation 96

aircall

JANUARY 6, 2017

A call center interview will consider your personality. The second role of a call center interview is to determine whether you are personally suited to the post of a salesperson or support agent. Concretely, this affect work ethic, morale, habits, norms, and much more. How’s employee morale?

Call Center 89

Call Center Morale Outbound sales voip 89

ProProfs Blog

APRIL 2, 2019

Ideally, you want each issue to be assigned to the right person on the first go, but agents should have a certain degree of freedom to escalate the issue if they are not qualified to resolve it. The issue should reach the right person, as soon as it is understood. Team building exercises may thus prove to be useful.

Contact center software 83

Contact center software Morale Personalization Customer Support 83

ProProfs Blog

JULY 30, 2021

This could be because of many factors like incorrect wording of questions, confused order of answer options, survey respondents’ personal beliefs, and so on. For example, a survey question “Do you exercise regularly?” A person chooses extreme options either due to the strong emotional tone in the survey wording. Personal Bias.

Surveys 78

Surveys Morale Feedback Journey mapping 78

ChurnZero

SEPTEMBER 14, 2021

As the world’s most well-known salesperson Zig Ziglar once said “If you believe your product or service can fulfill a true need, it’s your moral obligation to sell it.” . But nothing could be further from the truth so long as you handle your sales conversations with tact, understanding, and integrity. . Have Good Intentions When Selling

Sales 94

Sales Upselling Morale SaaS 94

ProProfs Blog

AUGUST 6, 2021

Are they able to balance their personal-professional life? With logos, scores, polls, quizzes, and so on, you can create a completely personalized experience for your employees. Culture Amp is an all-in-one employee engagement solution to run culture surveys, create performance reviews, analyze employee morale, and more.

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

CSM Magazine

MAY 9, 2024

Recognizing and supporting vulnerable customers is not just a regulatory necessity—it’s a moral imperative. Navigating Difficult Conversations Conversations with vulnerable customers may often touch on sensitive subjects and personal hardships, making them inherently challenging.

Morale 52

Morale Accountability Customer Service Marketing 52

ProProfs Blog

DECEMBER 23, 2019

The outcome of this exercise is vital. Refer to this example to know how brands can create personalized experiences for their customers by merely tracking conversations on social media. But the real goal of this entire exercise was to offer their customers exceptional experiences. See Your Customers Digitally.

Customer centricity 144

Customer centricity Journey mapping Surveys Feedback 144

CSM Magazine

OCTOBER 30, 2024

Security officer Musa Dlamini from the Ministry of Commerce, Industry and Trade, Eswatini, was honored with the Customer Service Personality award at the Customer Service Excellence Awards. Dlamini, who has served as a security officer for 34 years, upon receiving the award said that he was simply carrying out his duties.

Customer Service 52

Customer Service Morale Finance Banking 52

Nicereply

OCTOBER 20, 2020

Show your curiosity, personality, and the things you care about—they’re going to love you! ” By doing this, you share a little bit about what is important to you and show your personality. Lance Conzett, a BizOps Manager at Postmates , says, “interviews are an exercise in storytelling.” Be yourself.

Education 76

Education Construction Morale Personalization 76

Comm100

JUNE 16, 2016

If a person says clothes, for example, ask them if the clothes are for warm or cold weather. Hand out worksheets that prompt your group to think about and write down their anchors: it may be something like exercising or drinking tea—encourage your workers to think about little things that help them elevate their moods.

Customer Service 73

Customer Service Personalization Morale 73

BlueOcean

OCTOBER 4, 2021

We’ve found that the strategic use of role-play exercises and positive reinforcement are essential to overcoming those barriers. Agents need to feel heard to keep morale and engagement high. Through the training program, we seek to identify and address any barriers that will hold agents back from delivering kick-ass experiences.

Customer Experience 77

Customer Experience Coaching B2C Customer Care 77

SharpenCX

FEBRUARY 25, 2020

Whether it’s exercise, drinking more coffee, watching Netflix during our lunch break, we all have our efforts to decrease our stress. And, this hurts you, team morale, and your customers. Depending on the morale and stress level in your call center, you may want to stay clear of stretch goals for a bit.

Call Center 76

Call Center Morale Metrics Abandon rate 76

Expivia

FEBRUARY 27, 2021

But playing games at work isn’t just about fun, there are a lot of other great benefits: Morale boost : Call center games are enjoyable. The more personal these games are, the better the results will be! Each time a rep gets a sale or hits a KPI, they get the chair until it gets “stolen” by the next person. Pass the [BLANK].

Call Center 98

Call Center Entertainment Morale Sales 98

CSM Magazine

AUGUST 9, 2023

Encourage Team Bonding Encouraging team bonding can help build morale and a sense of camaraderie. Activities such as team building exercises or social events can make a difference. Whether it’s a personal or professional accomplishment, recognize their hard work. Communication should be a two-way street.

Customer Service 52

Customer Service Construction Morale Feedback 52

CSM Magazine

OCTOBER 3, 2024

By making employees feel valued and appreciated, businesses can boost morale and motivation, leading to better service and happier customers. ” Team Building Activities: Organize fun team-building exercises to strengthen camaraderie among staff.

Customer Service 52

Customer Service Customer centricity Morale Employee engagement 52

CSM Magazine

AUGUST 7, 2020

A customer service manager practices leadership by guiding their team to do well while keeping morale high. CSMs exercise a high degree of emotional intelligence. They can effectively delegate tasks, but also trust their team to complete assignments without micromanagement. They provide training when and where it’s needed most.

Customer Service 59

Customer Service Management Brand ambassadors Morale 59

Solvvy

JULY 8, 2022

The most successful businesses know customer satisfaction is more than a feel good, morale-boosting accomplishment. CSAT, like any key performance indicator (KPI) that you track for your business, isn’t a one-time exercise. The technology that can help improve CSAT and NPS scores. What is Net Promoter Score (NPS)?

Metrics 106

Metrics Surveys Brand ambassadors Benchmark 106

ProProfs Blog

JUNE 26, 2019

What personal strengths do you have that help you do your job effectively? Job satisfaction surveys or as they are also known as, employee satisfaction surveys are used to gauge the morale of employees. Do you feel there is a scope for personal growth such as skill enhancement? Which goals did you meet? Which goals fell short?

Surveys 112

Surveys Feedback Education Employee engagement 112

Quality Contact Solutions

DECEMBER 31, 1969

One that impacts productivity and morale of the entire department. In my personal experience with this specific segmentation, I was pleasantly surprised by the results. Either way, it’s a worthy exercise to explore; what segmenting roles through using outbound telemarketing looks like for your company. Anyway, I digress.).

Telemarketing 64

Telemarketing outsourcing Sales Morale 64

JustCall

APRIL 13, 2020

For this, you should be on top of what’s happening at every person’s end. The celebrations channel is there to celebrate wins, big and small to keep the morale up even when working remotely!” The switch from pitching in-person to communicating virtually can be hard. Get Remote Access Business VPN .

Sales 98

Sales CRM Chatbots Analytics 98