ProProfs Blog

AUGUST 6, 2021

You can leverage automation techniques to create employee engagement surveys , forms , questionnaires , and take a deep dive into what makes your employees happy or unhappy at the workplace. Most of these tools come with the option to collect employee feedback via surveys or questionnaires. . Customizable Survey Templates.

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

Calabrio

APRIL 11, 2025

Use surveys, interviews, and focus groups. As well explore below, this stage can integrate theory with practice through methods like simulations, role-playing, and closely monitored exercises, allowing agents to apply skills in a safe, controlled setting with immediate feedback. Pair new agents with experienced, high-performing peers.

Contact Center 52

Contact Center Coaching Call Center Average Handle Time 52

Anexa BPO

AUGUST 21, 2020

Miscommunication can often lead to disappointment and a subsequent loss of morale and momentum. . According to a recent LinkedIn survey, almost 50% of American workers would choose flexible hours over a higher salary. . . Furthermore, when morale is boosted, the quality of work will be much higher as a result.

Morale 40

Morale Management Enterprise Surveys 40

3CLogic

NOVEMBER 10, 2021

In fact, a recent ICMI survey shows the average contact center’s agent turnover rate was 58% year over year. Consider the additional effect on employee morale, the ongoing loss in intellectual property, and the long-term implications for the customer experience — the costs can grow far beyond immediate operational expenses.

Contact Center 93

Contact Center Interactive Voice Response Schedule adherence Average Handle Time 93

ProProfs Blog

DECEMBER 23, 2019

Maybe a couple of customer surveys. But it is not just about customer satisfaction surveys or getting to track the Net Promoter Score although both can be part of the overall equation. Their feedback towards the services they received via your operators through post-chat survey form. The outcome of this exercise is vital.

Customer centricity 144

Customer centricity Journey mapping Surveys Feedback 144

Comm100

JANUARY 25, 2018

In fact, Gallup’s survey of Fortune 500 Companies to determine the happiest workplaces found that in the top quartile, businesses saw: 22% higher profitability. Even if you were only interested in finding out how happy your customers are, running external customer satisfaction surveys isn’t enough to ensure this.

Surveys 56

Surveys Feedback Morale Employee engagement 56

CSM Magazine

JANUARY 2, 2025

Heres how to design a training program that works: Use Real-Life Scenarios : Create role-playing exercises based on actual customer interactions. Apple consistently ranks high in customer satisfaction surveys. Customer Feedback and Surveys Want to know how well your team connects with customers? You need to show them how.

Customer Support 52

Customer Support Scripts Healthcare Feedback 52

Fonolo

JUNE 15, 2021

Plus, every time an employee leaves, they risk lowering their call center’s morale, threatening the engagement of the staff who are left behind. Additionally, they are likely to find workplace challenges a fun exercise, proactively seeking solutions in order to learn, grow, and support their fellow staff.

Call Center 115

Call Center Contact Center Metrics Morale 115

CSM Magazine

JANUARY 2, 2025

Heres how to design a training program that works: Use Real-Life Scenarios : Create role-playing exercises based on actual customer interactions. Apple consistently ranks high in customer satisfaction surveys. Customer Feedback and Surveys Want to know how well your team connects with customers? You need to show them how.

Customer Support 52

Customer Support Scripts Healthcare Feedback 52

aircall

DECEMBER 13, 2018

This survey provides a detailed (and timely) answer to a two-part question: What are the issues today’s customer support leaders care about the most? Data in this report comes from a February 2018 survey of 475 U.S. Data in this report comes from a February 2018 survey of 475 U.S. About This Survey. Methodology.

Surveys 54

Surveys Customer Support B2C CRM 54

Solvvy

JULY 8, 2022

The most successful businesses know customer satisfaction is more than a feel good, morale-boosting accomplishment. Business leaders responding to a SuperOffice survey revealed that their top business priority through 2025 is enhancing customer experience. Sample calculation: A business surveys 500 customers.

Metrics 106

Metrics Surveys Brand ambassadors Benchmark 106

Customer Service Life

NOVEMBER 13, 2018

They will likely be gathered and meshed together from a variety of sources including direct communication with agents and customers, customer survey feedback, disposition reports, conversations on Slack, and listening on the various support channels, either manually or through speech and text analytics software.

Contact Center 60

Contact Center Morale Journey mapping SaaS 60

Comm100

NOVEMBER 21, 2017

The activities in this eBook can be great training materials to improve customer service or morale in your team. Agent Self-Evaluation, in a nutshell, is allowing your agents themselves to not only measure their own performance (through surveys and reviews) but also the service that the organization provides as a whole. Download Now.

Morale 0

Morale Surveys Feedback Technical Support 0

ClearAction

DECEMBER 31, 2017

That’s really the goal of customer experience management, whereas recommendations, high survey scores, repeat purchases, and so forth are all means to this end. Why it matters: chronic issues drain your company’s and customers’ precious funds, resources and morale, with numerous negative ripple effects. Lynn Hunsaker.

Customer Experience 54

Customer Experience Morale Accountability Surveys 54

Vistio

JUNE 15, 2021

This exercise is also a great opportunity for you to gain insight into when licenses are going to expire. Step 2: Create a survey for your agents to give feedback on the technology tools you identified in Step 1. Step 1: Make a list of all the current CSR technology tools and software that you own or license. Step 5: Longevity.

Technology 52

Technology Contact Center Morale Surveys 52

Calltools

FEBRUARY 3, 2021

Simple role-playing exercises can fill this need. Allow your customers to give this feedback after every call through a brief survey. Establish online surveys as well. Motivating agents to promote your brand genuinely helps improve morale and sales knowledge. However, customer feedback may provide these insights.

Call Center 52

Call Center Sales Morale Technical Support 52

Integrity Solutions

JUNE 29, 2018

Ask a roomful of people to raise their hands if they know that regular exercise delivers health benefits, and without fail, every hand will go up. But this isn’t an article about exercise. They may also have to invest additional time dealing with morale issues. by Bruce Wedderburn. Sales managers have a stressful job.

Sales 43

Sales Coaching Management Morale 43

Comm100

JUNE 26, 2018

Use employee surveys to get access to the data so that issues can be addressed in a timely and relevant manner. Training cannot be a one-off exercise. The activities in this eBook can be great training materials to improve customer service or morale in your team. Embrace Training.

Coaching 61

Coaching Feedback Morale Accountability 61

JustCall

APRIL 13, 2020

The celebrations channel is there to celebrate wins, big and small to keep the morale up even when working remotely!” Following this, you need to carry out the lead scoring exercise. Use the Net Promoter Score Survey to identify potential advocates for your product. Get Remote Access Business VPN .

Sales 98

Sales CRM Chatbots Analytics 98

JustCall

MARCH 28, 2023

This can be done through regular team meetings, one-on-one conversations, or anonymous surveys. A work environment that promotes positivity not only improves employee morale but also directly impacts the performance of customer-facing teams and ultimately contributes to the success of the business.

Morale 52

Morale Sales Feedback Construction 52

Balto

OCTOBER 31, 2022

Send a post-onboarding survey to your new agents: Did this program help them in their role? Send a post-onboarding survey to your tenured agent: Did they enjoy mentoring the new hire? CSAT Surveys. Role Playing Exercises. CSAT Surveys. and online learning management tools as the least effective tool (3.8).

Contact Center 52

Contact Center Surveys Coaching Telecommunications 52

Quality Contact Solutions

AUGUST 9, 2021

Recent workforce surveys reveal that the majority of those remotely working would prefer to continue doing so. In fact, of over 25,000 remote workers surveyed by IBM , seventy-five percent said they would like to continue working from home in at least a partial capacity. As a young manager, I used this particular exercise often.

Personalization 52

Personalization Morale Management Surveys 52

ChurnZero

JULY 9, 2020

We send registrants a survey with a topic list and create the agenda using the highest-voted ideas. The entire exercise of nominating your company could hold more value for your team than actually winning the award. To ensure the conversation covers what attendees actually care about, we go straight to the source.

SaaS 64

SaaS Marketing Upselling Chief Customer Officer 64

Russel Lolacher

OCTOBER 24, 2022

How we’re approaching employee surveys and reviews wrong. And we do a survey maybe once every 12 months, every 18 months. And doesn’t that make things a lot easier than worrying about this survey that we’re gonna launch every 12 or 18 months? I’m like, Oh, this is a narcissism exercise.

Employee engagement 52

Employee engagement Surveys Accountability Personalization 52

Balto

JANUARY 18, 2025

Onboarding That Actually Sticks Too many call centers treat onboarding like a checkbox exercise. Typically measured through post-call surveys, CSAT reflects the immediate outcome of your call center strategy. Strong leadership ensures both team morale and customer satisfaction remain high. Flip the script.

Best practices 52

Best practices Call Center Metrics Management 52

Balto

JANUARY 17, 2025

Onboarding That Actually Sticks Too many call centers treat onboarding like a checkbox exercise. Typically measured through post-call surveys, CSAT reflects the immediate outcome of your call center strategy. Strong leadership ensures both team morale and customer satisfaction remain high. Flip the script.

Best practices 52

Best practices Call Center Metrics Management 52

Integrity Solutions

MAY 24, 2023

Here’s a quick coaching exercise your managers can conduct the next time they meet with a sales rep: Ask about a professional or personal goal the rep wants to achieve. As a result, the loss of that one salesperson can have a ripple effect on productivity and morale across the sales organization.

Sales 52

Sales Coaching Accountability Personalization 52

ProProfs Blog

JULY 30, 2021

As a survey creator, it is natural for you to expect encouraging and reliable responses to your surveys. With an enhanced survey response rate, the chances of collecting accurate data increases. But unfortunately, not all surveys are error free. Survey bias can be reduced with careful research and planning.

Surveys 78

Surveys Morale Feedback Journey mapping 78

Fonolo

JULY 13, 2021

Contact centers with flexible scheduling show higher levels of morale and engagement overall. Strong inter-team relationships help agents form bonds and build trust, which will make a huge impact on culture and morale. TIP: Ask your agents how you can best support them with a call center agent engagement survey.

Agent burnout 81

Agent burnout Call Center Morale Contact Center 81

ProProfs Blog

AUGUST 8, 2019

Employees’ morale getting impacted due to incoming complaints. I would recommend you to use a survey maker tool to help you collect customer feedback and learn whether they are satisfied with your services or not. Using a survey maker tool, you can understand what customers want to change in your products. Get Detailed Feedback.

Customer Service 76

Customer Service Airlines Feedback Sales 76

aircall

FEBRUARY 14, 2017

A Harris survey revealed that 80% of respondents experience work-related stress every single day. The change of pace and stimulation can take any form you like: a brisk walk, a short nap, a quick bout of meditation or exercise… Being sedentary is as damaging to your physical well-being as it is to your mental agility. Manage stress.

Morale 54

Morale Accountability Call Center Surveys 54

aircall

AUGUST 4, 2021

A recent survey conducted by global consulting firm PwC found that most executives and employees expect the hybrid workforce to become more widespread in the second quarter of 2021. The moral of the story is to check in before you make an assumption about productivity and competency. Focus on Employee Engagement.

Employee engagement 108

Employee engagement Morale call center software Consulting 108

Cincom

APRIL 21, 2025

Employee Retention & Satisfaction Good onboarding enhances engagement and morale, reducing early-stage pressure and confusion. Begin with pulse surveys at critical milestonessuch as Day 7, Day 30, and Day 90. Celebrating progress boosts morale and reinforces the right behaviors.

Sales 40

Sales CRM Morale Coaching 40