Remove Exercises Remove Outbound sales Remove Upselling
article thumbnail

How to Successfully Implement Customer Journey Analytics – Part 1

Pointillist

What are the quantitative business goals that will influence the journey analytics project e.g., churn, retention, acquisition, cross-sell, upsell, purchase, rate of renewal etc.? Has a journey mapping exercise ever been conducted? Upsell and Cross-sell Revenue Growth. Outbound Sales Call. Build a Team. Churn Rate.

article thumbnail

What Are the Best Job Titles for Sales and Business Development?

Andrew Mcfarland

Both positions have unique responsibilities but generally involve qualifying inbound and outbound leads. A business development representative will generate new leads, while a sales rep will follow up on past pitches. They may also upsell existing customers. There are two main types of sales roles: outbound and inbound.

Sales 48
article thumbnail

How to Successfully Implement Customer Journey Analytics

Pointillist

What are the quantitative business goals that will influence the journey analytics project e.g., churn, retention, acquisition, cross-sell, upsell, purchase, rate of renewal etc.? Has a journey mapping exercise ever been conducted? Is your organization already aware of specific pain points and friction in your customers’ journeys?