How to Successfully Implement Customer Journey Analytics – Part 1
Pointillist
JULY 25, 2018
What are the quantitative business goals that will influence the journey analytics project e.g., churn, retention, acquisition, cross-sell, upsell, purchase, rate of renewal etc.? Has a journey mapping exercise ever been conducted? Upsell and Cross-sell Revenue Growth. Outbound Sales Call. Build a Team. Churn Rate.
Let's personalize your content