ClearAction

MAY 29, 2016

Voice-of-the-customer is often viewed by customers as doing the company a favor, sometimes as drudgery, sometimes as a way to get rapid help, sometimes as an exercise in a black hole. Leading customer experience excellence is a tremendous opportunity for Marketing’s strategic value.

Marketing 97

Marketing Customer Experience Chief Customer Officer Calibration 97

ClearAction

MAY 29, 2016

Voice-of-the-customer is often viewed by customers as doing the company a favor, sometimes as drudgery, sometimes as a way to get rapid help, sometimes as an exercise in a black hole. Leading customer experience excellence is a tremendous opportunity for Marketing’s strategic value.

Marketing 67

Marketing Customer Experience Chief Customer Officer Calibration 67

JivoChat

JULY 3, 2022

You will have the chance to make several exercises to put what you have learned into practice. Main topics: Determining strategic value. This course focuses on helping UI and UX designers understand essential concepts that will expand their horizons like behavioral psychology and human perception. Workload: 15.5 Main topics: .

Best practices 75

Best practices Journey mapping Feedback Strategic Value 75

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. Switch your agents tasks on occasion, encourage collaboration, and create team-building exercises.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

ChurnZero

MARCH 12, 2021

If that doesn’t work, one thing that I’ve seen work really well, and I’ve actually experienced this personally, is you can start to gently reach out to that decision maker with things that are of strategic value. What I mean by that is things that they’d be interested in as an executive. We all have it.

Upselling 59

Upselling Personalization Sales Strategic Value 59

Talkdesk

MAY 23, 2019

And I actually remember, it was probably six or so years ago, you and I were sitting in a pub having a conversation and the thing that got me really excited about the work that you’re doing, Martin, is that shift to what is the real strategic value there? How can we provide benefit beyond, to your point, that cost conversation.

Contact Center 44

Contact Center Consulting Consulting Engineering 44

Integrity Solutions

MAY 24, 2023

Here’s a quick coaching exercise your managers can conduct the next time they meet with a sales rep: Ask about a professional or personal goal the rep wants to achieve. Managers can be equipped to coach achievement drive in their people, and this leads to those people having more productive conversations with themselves.

Sales 52

Sales Coaching Accountability Personalization 52