OctopusTech

MARCH 11, 2022

Operators also transfer calls to appropriate departments when needed or provide users useful online links for further information. In outbound customer support, a call center agent will make calls to customers on behalf of its clients. Operators check all the details of the problems and try to solve them.

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Call Center Inbound sales Technical Support Upselling 62

JustCall

APRIL 4, 2023

In this blog, we will explore 10 remarkable inbound call center sales techniques and training methods that can help your business succeed. So, let’s dive in and learn how to turn every call into a successful sale! What Is Call Center Inbound Sales Training?

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Call Center Sales Inbound sales Upselling 52

Customer Relationship Metrics

MAY 12, 2017

The following discussion comes from a study conducted in an inbound sales and (sister) service group. The iQM scores were consistently high but customer complaints, First Call Resolution performance, and customer defection as measured by Net Promoter Score (NPS) were all on the negative trend when quantified by the eQM process.

Best practices 62

Best practices Call Center Inbound sales First call resolution 62

Global Response

DECEMBER 21, 2022

A QA process can help improve quality of customer service by measuring qualitative data from calls and interactions alongside quantitative data. As with outbound sales, your QA process can uncover more effective sales techniques, as well as allow for more personalization. Are we making progress on our goals and KPIs?

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Call Center Outbound sales Best practices Feedback 62

Select VoiceCom Blog

JULY 11, 2022

Inbound sales Inbound call centre agents aren’t only there to help existing customers. In this outbound call, agents will typically ask a series of prepared questions to understand customer behaviour, interests and brand perceptions. They can also potentially close new ones.

Telemarketing 52

Telemarketing Technical Support Interactive Voice Response Metrics 52

JustCall

APRIL 3, 2023

An inbound sales call center is an absolute necessity. Irrespective of the state of the phone calls, inbound call centers are an essential part of businesses today, providing a critical point of contact for customers to get support, make purchases, or get answers to their questions instantly.

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Call Center call center solutions Average Handle Time Technical Support 40

OctopusTech

SEPTEMBER 9, 2023

It helps call center agents enhance customizations and coordination by gathering customers’ information from all the platforms and then solving their queries easily. This helps to solve the problems of customers on the first call which increases the first call resolution rate.

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