article thumbnail

The Impact of Product Management on Customer Experience

CSM Magazine

Product management and customer service constantly affect each other’s success through continuous feedback and adaptation. Converting Feedback into Features Product teams excel when they create systematic approaches to collecting and analyzing customer input.

article thumbnail

Coronavirus is Transforming Every Aspect of Customer Experience

bold360 Blog

An example of this could be a self-service article that gets negative feedback or a new question (intent) that is rising to the top based on the frequency of customers asking that question. Monitoring how your content is being engaged with can reveal great insight into needs that are not being met.