Playvox

JANUARY 30, 2024

Numerous studies link employee satisfaction, performance, and engagement with management’s ability to provide actionable, positive feedback and coaching. Yet managers continue to fall short. One strategy is incorporating gamification in the workplace. What is Gamification? Why Gamification?

Gamification 79

Gamification Contact Center Coaching Quality management 79

Customercount

JULY 12, 2019

CustomerCount has partnered with Noble Systems to integrate our first-class enterprise feedback management system with their industry-leading gamification platform to create powerful new levels of value for the processes of motivating employees and gathering customer feedback.

Gamification 73

Gamification Enterprise Feedback Management 73

DMG Consulting

MARCH 2, 2021

Question: Can gamification be used for work-at-home (WAH) agents? Gamification solutions are designed to improve “connectedness” for agents working at home, and to enhance engagement for employees performing their job in a physical contact center setting.

Gamification 87

Gamification At home agents Employee engagement Contact Center 87

Fonolo

MARCH 22, 2022

As a call center manager, the game pieces you must manoeuvre to keep your center, agents, and the overall business infrastructure at the top of their game are vast and varied. And like any good puzzle, managing a call center has a unique set of ever-evolving challenges, attrition being high on the list.

Gamification 75

Gamification Call Center Contact Center Feedback 75

delighted

APRIL 27, 2021

Guest contribution by Christopher Beck, Product Manager at MediaMath. For many product managers, customer feedback is the key to making a product successful. Great product managers avoid failed products and stay ahead of changing attitudes by actively engaging their target audience in honest discussion.

Feedback 98

Feedback Surveys Management Advertising 98

Noble Systems

AUGUST 25, 2020

To address these challenges, many financial services firms are turning to Gamification. From onboarding and product launches to regulatory compliance and ongoing training and coaching, gamification makes learning new information fun and engaging. Gamification can be used by banks, lenders, and other financial institutions to: 1.

Gamification 71

Gamification Employee engagement Banking Contact Center 71

Noble Systems

DECEMBER 18, 2018

Conventional motivational tactics are no longer effective, whether you manage an enterprise or contact center sales organization. That’s why many companies are turning to gamification to drive behaviors that improve sales effectiveness and achieve world-class status. All of them can be enhanced with gamification.

Gamification 75

Gamification Sales Contact Center Business Process Outsourcing 75

CCNG

MAY 27, 2021

Employee retention and engagement Onboarding and Training Performance Management Workforce Management workforce Optimization Quality Assurance Knowledge Management Agent Motivation, recognition, and gamification Idea Generator – Sounding Board You have a problem and do not know where to start?

Consulting 195

Consulting Consulting Contact Center Gamification 195

TeleDirect

MARCH 13, 2025

Provide feedback to improve communication skills and response times. Provide constructive feedback on areas for improvement. Focus on Reducing Agent Burnout Provide stress management training to help agents cope with high call volumes. Focus on handling difficult calls and de-escalation techniques.

Best practices 62

Best practices Call Center Customer Service Average Handle Time 62

Playvox

FEBRUARY 23, 2022

One proven way to motivate your team is to drive engagement with gamification. Some of the reasons driving disengagement include pay, industry, management, and company culture. Today, companies worldwide are using gamification to great effect to enhance employee engagement and productivity. The Psychology Behind Gamification.

Gamification 73

Gamification Contact Center Employee engagement Morale 73

Calabrio

FEBRUARY 26, 2025

Inefficient feedback mechanisms make employees feel unheard and disconnected from company goals. These challenges create a negative feedback loop : disengaged employees provide lower-quality service, leading to dissatisfied customers, which increases stress for employees, further driving attrition.

Coaching 64

Coaching Gamification Employee engagement Morale 64

Noble Systems

AUGUST 8, 2019

Gamification , which uses game mechanics such as points, badges, leaderboards, rewards and recognition, is an enabling technology that has gained popularity in recent years in contact centers. Gamification can help right from the start. Leverage gamification for at-home agent onboarding. Not the case with gamification.

Gamification 65

Gamification At home agents Contact Center contact center workforce 65

Noble Systems

JANUARY 21, 2019

In addition, there are two segments that span the entire hierarchy – manage, forecast and analyze; and develop, coach, onboard and motivate. By adding Gamification to your sales technology stack , you can accelerate effectiveness at each stage to help your agents achieve top revenue performance and sustain it over time.

Gamification 61

Gamification Sales Contact Center CRM 61

CCNG

APRIL 20, 2022

Implementing a performance management system with a robust data architecture that automates data integration and delivers performance intelligence to any business stakeholder is vital.? Once in place, establish a data management and analytics assessment program to identify data challenges and coordinate and prioritize projects.

Customer Experience 195

Customer Experience CCNG Gamification Analytics 195

Nicereply

NOVEMBER 21, 2019

by Gabriel Holota, who works there as a Customer Support Manager. …Once upon a time (in truth it was in 2011) we ran across Nicereply – an interesting tool for getting feedback from our customers developed by a very successful Slovak company Websupport. score slightly under 9, not ever reaching 9.5. The wind of change.

Gamification 75

Gamification Surveys Feedback Customer Support 75

Customercount

OCTOBER 31, 2019

At CustomerCount, we value our client feedback so much that we use it to guide our innovations and enhancements including text analytics and gamification Continue reading → The post How customer feedback fuels our innovation appeared first on CustomerCount.

Feedback 66

Feedback Gamification Analytics Management 66

TechSee

SEPTEMBER 29, 2020

There are a wide range of techniques that address individual agents’ skill gaps while boosting cost and time efficiency, such as collaboration, gamification, visual assistance, and whisper coaching. Feedback can be collected regularly from staff; agents are well placed to highlight any roadblocks or barriers to success.

Call Center 196

Call Center Self service Gamification Contact Center 196

Outsource Consultants

JUNE 6, 2022

Implement Gamification Systems. Anyone who’s ever taken a quick evening walk to “hit their steps” or took a few moments to practice French after their Duolingo app reminded them they were in danger of losing their streak knows that gamification can be highly effective. Get Feedback. A recent study showed that 80 percent of U.S.

Gamification 128

Gamification At home agents Morale Employee engagement 128

Serenova

APRIL 13, 2020

Now that your contact center agents are safely working from home, it’s time to focus on the business of managing and coaching to ensure productivity. Whether it’s performance dashboards, real-time feedback or virtual announcements, Serenova’s CxEngage helps contact centers recognize performance no matter where it happens.

Gamification 145

Gamification Contact Center Metrics contact center solutions 145

Playvox

FEBRUARY 20, 2024

However, managing remote teams effectively comes with its own set of challenges. While there are many benefits of remote teams, managing remote teams effectively comes with its own set of challenges. And, it’s forced companies to get creative in their management practices to figure out how to best manage remote teams.

Management 88

Management Gamification Calibration Quality management 88

Callminer

APRIL 24, 2020

Following the agent interview and selection process, managers should be keyed into how best to facilitate ongoing agent support, growth, and training. Quality monitoring software , such as speech analytics , automatically monitor and score 100% of calls, helping managers deliver objective feedback and improve agent performance.

Best practices 182

Best practices Call Center Coaching Schedule adherence 182

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. Long-term actions are based on the analytics results of customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. Listen to your customers.

Customer Experience 167

Customer Experience B2C Journey mapping B2B 167

Noble Systems

OCTOBER 18, 2018

Continuous feedback on product knowledge, customer service skills, system usage and various efficiency measures are also important. Managers should set the desired threshold for agents and teams. Measurement of schedule adherence is important, and ongoing feedback to agents is essential to improving productivity. Service Level.

Gamification 60

Gamification Contact Center Schedule adherence Average Handle Time 60

Calabrio

MARCH 7, 2025

High turnover at contact centers poses a significant challenge for workforce management, training, and maintaining service consistency. Poor Work-Life Balance: Inflexible schedules, long hours, and difficulty managing personal life can lead to agent dissatisfaction and attrition. Provide early engagement and feedback.

Call Center 52

Call Center Benchmark Contact Center Gamification 52

ConvergeOne

SEPTEMBER 6, 2022

Part 1 and Part 2 of this blog series detail the first three steps to effective Workforce Engagement Management. Drive Agent Performance Improvements with Gamification. Feedback is one of the most powerful tools available to modify employee behavior. Gamification can reduce attrition by making the workplace more enjoyable.

Gamification 73

Gamification Interactive Voice Response Management Surveys 73

Noble Systems

SEPTEMBER 29, 2020

If you’re a contact center manager, you’ve probably heard a lot about how to manage and engage your workforce with WFM and WFO – especially recently. What is Workforce Management (WFM)? Workforce Optimization is a business strategy that joins business performance and workforce management. Let’s take a look.

Management 86

Management Gamification Quality management Schedule adherence 86

Noble Systems

JANUARY 21, 2019

In addition, there are two segments that span the entire hierarchy – manage, forecast and analyze; and develop, coach, onboard and motivate. By adding Gamification to your sales technology stack , you can accelerate effectiveness at each stage to help your agents achieve top revenue performance and sustain it over time.

Gamification 52

Gamification Sales Contact Center CRM 52

Playvox

SEPTEMBER 30, 2021

At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better. You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance , a video game that encourages players to imitate an animated dancer on the screen.

Gamification 52

Gamification Call Center Contact Center Coaching 52

JustCall

MARCH 9, 2023

The impact of sales gamification is much lar ger than you think. Gamification is being embraced by more than 70% of organizations belonging to the Global 2000 list of companies. Gamification is known to enhance loyalty, customer engagement, and motivation. The need of the hour? Let’s get going. How does this help?

Gamification 52

Gamification Sales Morale CRM 52

Fonolo

FEBRUARY 20, 2019

Whether a crisis is caused by a technical glitch, a disgruntled customer gone viral, or a data breach, there are several ways your call center can effectively manage these events. Listen to their feedback, respond to their concerns, and be sure to reward them for their good performance. Incorporate Social Listening. Show Empathy.

Call Center 89

Call Center Management Contact Center Gamification 89

Fonolo

FEBRUARY 16, 2021

Many contact center managers have heard of call-backs , but they don’t realize that they’ve come a long way from the basic virtual queueing of yesteryear. Real-Time Learning & Knowledge Management Systems. AI-powered Learning Management Systems for call centers will become increasingly popular in the next few years.

Call Center 134

Call Center Technology Gamification Contact Center 134

Calabrio

FEBRUARY 27, 2025

Workforce Management 2025 Call Center Productivity Guide: Must-Have Metrics and Key Success Strategies Share Achieving maximum call center productivity is anything but simple. Fuel Engagement and Performance with Contact Center Gamification Gamification is a proven technique for boosting engagement and performance in the contact center.

Call Center 52

Call Center Metrics Gamification Contact Center 52

Noble Systems

MARCH 30, 2020

6 suggestions to capitalize on all resources available for managing high call volumes. They also offer intra-day management that allows for real-time adjustments for unforeseen circumstances. Virtual assistants can provide new announcements and manage call back requests. Optimize scheduling. Analyze issues and trends.

Management 90

Management Gamification Contact Center Coaching 90

TechSee

JUNE 4, 2019

Lessonly for Chrome is an engaging onboarding platform that provides agents with individualized learning, practice opportunities in real-life customer service scenarios, and clear feedback and insights that help pinpoint areas for further improvement. Gamification is an immersive, exciting experience that engages and motivates agents.

Call Center 117

Call Center Technology Gamification Coaching 117

ChurnZero

MARCH 7, 2025

Well-managed communities are proven to increase customer retention, provide valuable product insights, expand brand awareness, and improve overall customer satisfaction. 3: Customer marketing: A community helps identify champions, supports upsell/cross-sell opportunities, and provides feedback for your product roadmap.

SaaS 52

SaaS Gamification B2B Metrics 52

Outsource Consultants

FEBRUARY 12, 2025

Many businesses underestimate the complexities of workforce management in the Philippines. Focus on metrics tied to business goals, and empower managers to act immediately. Mastering Global Time Zone Management Operating across multiple time zones presents challenges, but it also offers opportunities to provide 24/7 support.

Call Center 67

Call Center Management Gamification outsourcing 67

Playvox

NOVEMBER 16, 2021

A Quality Management Solution with Muscle. It became clear that the company’s old quality management tool simply couldn’t keep pace with the company’s evolving business needs. Sweaty Betty turned to Playvox to quickly implement, launch, and scale its contact center quality management software.

Quality management 78

Quality management Management Coaching Contact Center 78