Playvox

JANUARY 30, 2024

Numerous studies link employee satisfaction, performance, and engagement with management’s ability to provide actionable, positive feedback and coaching. In order to be successful, managers need to be better equipped to provide ongoing feedback and employ effective strategies to boost employee engagement. What is Gamification?

Gamification 79

Gamification Contact Center Coaching Quality management 79

Noble Systems

DECEMBER 4, 2019

This feedback produces Voice of the Customer (VoC) that can help your company redefine and elevate the customer experience throughout the journey which, in turn, strengthens engagement and loyalty. Training employees when and how to ask for feedback is vital. VoC Technologies that Monitor Feedback and Reward Employees.

Feedback 80

Feedback Gamification Analytics Customer centricity 80

Callminer

NOVEMBER 18, 2020

If you’re looking for ways to boost your agents’ performance, check out our white paper, Using Gamification to Improve Contact Center Performance. You wouldn’t talk with your mouth full in person, so there’s no excuse to do so over the phone. The single worst thing a contact center agent can do during a call is eat…”. Donna Dutton.

Contact Center 345

Contact Center Call Center Gamification Wait times 345

CSM Magazine

APRIL 18, 2025

Set to launch in New Jersey in 2025, their upcoming platform is designed from the ground up with a mobile-first mindset, hyper-personalization, and sleek, modern UI at its core. With gamification driving deeper engagement , theyve cracked the code on making customers feel truly seen.

Customer centricity 52

Customer centricity Gamification Engineering Finance 52

CCNG

MAY 27, 2021

Employee retention and engagement Onboarding and Training Performance Management Workforce Management workforce Optimization Quality Assurance Knowledge Management Agent Motivation, recognition, and gamification Idea Generator – Sounding Board You have a problem and do not know where to start? A consultant can be a sounding board for ideas.

Consulting 195

Consulting Consulting Contact Center Gamification 195

Noble Systems

FEBRUARY 4, 2019

Employees like feedback – formal and informal, personalized, meaningful feedback that will help them become more successful at their job. So, what is the right cadence and type of feedback for employees, today? According to a Forrester report, employees want continuous feedback. Here are just a few.

Gamification 47

Gamification Feedback Morale Employee engagement 47

Playvox

FEBRUARY 23, 2022

One proven way to motivate your team is to drive engagement with gamification. Today, companies worldwide are using gamification to great effect to enhance employee engagement and productivity. The Psychology Behind Gamification. Rewarding agents for personal bests is a great example of an extrinsic motivator.

Gamification 73

Gamification Contact Center Employee engagement Morale 73

Noble Systems

AUGUST 8, 2019

According to a recent study by GlobalWorkplaceAnalytics.com, at-home workers typically save businesses $11,000/per person per year. Gamification , which uses game mechanics such as points, badges, leaderboards, rewards and recognition, is an enabling technology that has gained popularity in recent years in contact centers.

Gamification 65

Gamification At home agents Contact Center contact center workforce 65

Calabrio

FEBRUARY 26, 2025

Inefficient feedback mechanisms make employees feel unheard and disconnected from company goals. These challenges create a negative feedback loop : disengaged employees provide lower-quality service, leading to dissatisfied customers, which increases stress for employees, further driving attrition.

Coaching 64

Coaching Gamification Employee engagement Morale 64

Outsource Consultants

JUNE 6, 2022

Most chat software allows for not only one-on-one communication between employees but also collaborative groups based on department or topic, or team-building ones surrounding personal interests. When used effectively, it can provide an experience that rivals – or even surpasses – that of an in-person meeting. Get Feedback.

Gamification 128

Gamification At home agents Morale Employee engagement 128

TeleDirect

MARCH 13, 2025

Creates a more personalized customer experience. Provide feedback to improve communication skills and response times. Provide constructive feedback on areas for improvement. A: Use interactive role-playing, gamification, and real-life case studies to keep agents engaged and motivated.

Best practices 62

Best practices Call Center Customer Service Average Handle Time 62

Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. Acting on customer feedback doesn’t mean doing one thing. It means doing many things on many levels of an organization.

Customer Experience 167

Customer Experience B2C Journey mapping B2B 167

Noble Systems

JANUARY 21, 2019

By adding Gamification to your sales technology stack , you can accelerate effectiveness at each stage to help your agents achieve top revenue performance and sustain it over time. Gamification uses game mechanics to encourage desired behaviors. Improving & Sustaining Sales Effectiveness. Develop, Coach, Onboard, Motivate.

Gamification 61

Gamification Sales Contact Center CRM 61

CCNG

APRIL 20, 2022

This King of Rock' n Roll quote may be the purest basis for considering any personal or business challenge. More complex processes like performance reviews, quality and compliance audits, and even gamification provide similar opportunities to gather, analyze, and act on named or anonymous employee feedback in a structured, systematic way.?

Customer Experience 195

Customer Experience CCNG Gamification Analytics 195

Nicereply

NOVEMBER 21, 2019

…Once upon a time (in truth it was in 2011) we ran across Nicereply – an interesting tool for getting feedback from our customers developed by a very successful Slovak company Websupport. Another restrictor of more ratings was an inability to integrate feedbacks from a chat software we used back then. The wind of change.

Gamification 75

Gamification Surveys Feedback Customer Support 75

Noble Systems

JANUARY 15, 2019

To make the process less stressful on collectors and ultimately a more pleasant experience for consumers, many institutions are using gamification in their contact centers. Defining the key performance indicators (KPIs) in each of these areas will help you determine what to reward through gamification. Clear Communication.

Gamification 60

Gamification Customer centricity Contact Center Average Handle Time 60

Serenova

APRIL 13, 2020

Whether it’s performance dashboards, real-time feedback or virtual announcements, Serenova’s CxEngage helps contact centers recognize performance no matter where it happens. Agents can ask for assistance via chat; supervisors can provide feedback through team meetings, suggestion boxes or surveys. Help Employees Connect. Be Authentic.

Gamification 145

Gamification Contact Center Metrics contact center solutions 145

JustCall

MARCH 9, 2023

The impact of sales gamification is much lar ger than you think. Gamification is being embraced by more than 70% of organizations belonging to the Global 2000 list of companies. Gamification is known to enhance loyalty, customer engagement, and motivation. The need of the hour? Let’s get going. How does this help?

Gamification 52

Gamification Sales Morale CRM 52

Noble Systems

JANUARY 21, 2019

By adding Gamification to your sales technology stack , you can accelerate effectiveness at each stage to help your agents achieve top revenue performance and sustain it over time. Gamification uses game mechanics to encourage desired behaviors. Improving & Sustaining Sales Effectiveness. Develop, Coach, Onboard, Motivate.

Gamification 52

Gamification Sales Contact Center CRM 52

Callminer

APRIL 24, 2020

Quality monitoring software , such as speech analytics , automatically monitor and score 100% of calls, helping managers deliver objective feedback and improve agent performance. Incorporate Customer Feedback into Performance Improvements. The key takeaway is to use customer feedback (surveys, social media, etc.)

Best practices 182

Best practices Call Center Coaching Schedule adherence 182

Noble Systems

JANUARY 15, 2019

To make the process less stressful on collectors and ultimately a more pleasant experience for consumers, many institutions are using gamification in their contact centers. Defining the key performance indicators (KPIs) in each of these areas will help you determine what to reward through gamification. Clear Communication.

Gamification 52

Gamification Customer centricity Contact Center Average Handle Time 52

Noble Systems

DECEMBER 4, 2019

This feedback produces Voice of the Customer (VoC) that can help your company redefine and elevate the customer experience throughout the journey which, in turn, strengthens engagement and loyalty. Training employees when and how to ask for feedback is vital. VoC Technologies that Monitor Feedback and Reward Employees.

Feedback 52

Feedback Gamification Analytics Customer centricity 52

Calabrio

MARCH 7, 2025

Poor Work-Life Balance: Inflexible schedules, long hours, and difficulty managing personal life can lead to agent dissatisfaction and attrition. Lack of Support and Communication: Poor communication from management, inadequate support, and a lack of feedback can create a negative work environment. Provide early engagement and feedback.

Call Center 52

Call Center Benchmark Contact Center Gamification 52

ChurnZero

MARCH 7, 2025

A community is a collection of people with a common interest who gather in a virtual or in-person space to connect, share, learn, collaborate, and grow. 3: Customer marketing: A community helps identify champions, supports upsell/cross-sell opportunities, and provides feedback for your product roadmap.

SaaS 52

SaaS Gamification B2B Metrics 52

Calabrio

APRIL 11, 2025

In our State of the Contact Center 2025 report , leaders ranked 24/7 availability, more personalized service, and greater demand for speed, efficiency, and trust as customers top rising priorities. Reviewing Customer Feedback: Use customer interaction data to determine your audiences most common concerns and biggest needs.

Contact Center 52

Contact Center Coaching Call Center Average Handle Time 52

ShepHyken

FEBRUARY 18, 2024

How to Become One of the Top Customer Satisfaction Companies by John Dijulius (John Dijulius) Forbes’ latest ranking, “Best Customer Service,” highlights the companies that, according to consumer feedback, stand out with high customer satisfaction scores for delivering exceptional service in the United States. Seriously, there are good tips.

Customer Service 172

Customer Service Gamification Customer retention Customer Experience 172

Noble Systems

JUNE 18, 2019

Appreciate simplicity, personalized experiences. Require perpetual, self-paced learning and continuous feedback. Gamification , the use of game mechanics to improve employee productivity, efficiency and engagement, provides an excellent platform for addressing all of these traits. Like collaboration and competition.

Gamification 72

Gamification Feedback Coaching Enterprise 72

CCNG

SEPTEMBER 27, 2023

When the customer finally gets a hold of a live person, the agent needs to calm down the frustrated customer before they can help them. The frustrated customer hangs up and may even try a different channel, but when there is no resolution or they get a wrong answer from the chat agent, they pick up the phone and try calling in again.

Management 195

Management Average Handle Time Self service CCNG 195

TechSee

SEPTEMBER 2, 2020

To facilitate a collaborative culture, companies can create forums for employees to share personal and professional updates, post questions and share advice with colleagues. Introduce fun through rewards and gamification. Keep WFH employees motivated by making tasks more engaging through gamification. billion from 2020 to 2024.

Employee engagement 109

Employee engagement Contact Center Gamification Call Center 109

Taylor Reach Group

AUGUST 29, 2017

And only 27% strongly agree they’re getting feedback that helps them do their jobs better. T the average person receives more than 120 emails per day! Research indicates , more than one-third of managers (37%) say they are uncomfortable providing feedback to employees that might elicit a bad response. And it’s fun.

Gamification 99

Gamification Contact Center Coaching Employee engagement 99

Playvox

FEBRUARY 13, 2024

As an informal mentorship program, this kind of approach to employee development fuels continual personal growth opportunities for high-performing agents. This method works best when agents recognize that they are supported, want to take advantage of the opportunity for personal development, and clearly see its benefits.

Contact Center 88

Contact Center Gamification Coaching Feedback 88

Interaction Metrics

FEBRUARY 20, 2025

Get a Third Party to Conduct Your Surveys If you want NPS feedback you can trust, avoid running surveys in-house. Close the Loop Quickly Speed matters when addressing customer feedback. Consider rewarding promoters with exclusive perks, such as early access to new features or personalized offers. So, why settle for less?

Surveys 62

Surveys Benchmark Feedback Metrics 62

Noble Systems

OCTOBER 11, 2018

They are optimists, great multi-taskers and value personal growth. The next group, Millennials, born between 1981 and 1996, value achievement, extreme fun, personal attention and high morals. They value extensive feedback, and are also looking for face-to-face communication and a relationship with their supervisors.

Gamification 74

Gamification Employee engagement Call Center Morale 74

Comm100

FEBRUARY 6, 2024

Gamification is quickly becoming part of our everyday lives. In fact, the global gamification market size is projected to surpass $116.68 Gamification makes learning more fun and helps students pay attention better. What is Gamification? billion by 2032. Imagine if your school lessons felt a bit like playing a game.

Gamification 40

Gamification Education Feedback Construction 40

CSM Magazine

FEBRUARY 19, 2025

Mental health measurements and personal tales must be protected from unwanted access. Lack of Personalization: One-size-fits-all solutions may disengage users who don’t feel addressed on an individual basis because mental health is deeply personal. Protecting Sensitive Data. Erosion of User Trust.

APIs 52

APIs Healthcare Gamification Consulting 52

Fonolo

JANUARY 31, 2023

TIP: Using interactive online training techniques with video conferencing can give agents opportunities to engage with their team mates on a more personal level. Here are some key ways to integrate customer profiles into your agent training plan: Make agent feedback a priority. Foster empathy with the customer. Act it out.

Call Center 141

Call Center Contact Center Coaching Gamification 141

Liveops

MARCH 11, 2021

Having the right person in place sets the foundation for a successful work-at-home environment. . You need to provide them with tools to share feedback with you on their level of engagement.” – Greg Hanover . An important piece to integrate is real-time feedback. It needs to be a two-way street.

Gamification 118

Gamification Enterprise Contact Center Contact center software 118