ProProfs Blog

AUGUST 6, 2021

Most of these tools come with the option to collect employee feedback via surveys or questionnaires. . Employee engagement platforms comes with interesting features like customizable templates, advanced analytics, feedback forums, and so on. Advanced Feedback Analysis. Feedback Forums. Employee Feedback Software.

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

CSM Magazine

MAY 2, 2024

Zenarate, a leading SaaS provider of AI-powered skill-based learning and development for customer-facing agents, today announced the next generation of their personalized AI Coach platform. Gamification : Agent activity and performance are recognized through gamification, rewarding agents for their training activity and skill development.

Gamification 52

Gamification Coaching Scripts SaaS 52

CSM Magazine

MAY 22, 2024

Zenarate, a leading SaaS provider of AI-powered skill-based simulation training and development for customer-facing agents, has announced its showcase in Frost & Sullivan’s report, “Advancements in Contact Center Workforce Optimization-Global.”

Coaching 52

Coaching Contact Center contact center workforce Gamification 52

CSM Magazine

APRIL 16, 2020

Listen to your customer’s feedback and continuously improve. #2- In the end, you can even implement a feedback or rating system that helps employees to learn from their mistakes and provide excellent customer service in the future. #4- 4- Use Gamification to Increase Learning Motivation. 2- Introduction to Key Tools.

Call Center 52

Call Center Gamification Banking Healthcare 52

ChurnZero

AUGUST 13, 2021

There’s churn rate, retention rate, net revenue retention, and all the metrics now that SaaS organizations look at. We use gamification in community a lot. If you do have customers giving you constant feedback of “What are your other customers doing?” The Customer Success team needs to define the metric they care about.

Gamification 98

Gamification Marketing Metrics Sales 98

JivoChat

JULY 20, 2021

More importantly, we’ll teach you how to retain customers with 16 powerful customer retention strategies, which are effective whether you own a SaaS company, e-commerce store, or freelance business. Close the Loop on Customer Feedback. In this post, we’ll reveal why you should start focusing on customer retention and when.

Customer retention 52

Customer retention Gamification Education Self service 52

SmartKarrot

DECEMBER 10, 2020

SaaS gamification is one such technique that has helped businesses up to a vast extent in this context. Gamification has turned out to be quite effective towards that end. The gamification market has grown so big that it was predicted to reach $2.8bn by 2016. What is SaaS gamification? People love games.

Gamification 11

Gamification SaaS Education Upselling 11

Cincom

JANUARY 31, 2025

Seek cost-effective alternatives, such as SaaS solutions or cloud-based systems, which reduce upfront costs. Involve employees in decision-making and provide platforms for feedback. Use feedback to refine processes and ensure minimal disruption. Break down transformation projects into manageable phases.

CRM 40

CRM Analytics Automotive Technology 40

ProProfs Blog

JUNE 30, 2020

And who can resist an online quiz with instant feedback?” How to Revolutionize Customer Employee Engagement with Big Data and Gamification. The SaaS Sales Method for Customer Success and Account Managers. . “Read worthy strategies for improving emotional intelligence skills make this our how-to book of the week.

Customer Service 128

Customer Service Chief Customer Officer Customer centricity Coaching 128

aircall

FEBRUARY 1, 2021

Activities like gamification and healthy sales competitions help to inspire and motivate sales team members. Be open to feedback: Often, it’s your salespeople who come up with the best ideas for how to be more efficient and productive. Don’t make the mistake of allowing this valuable feedback to fall on deaf ears.

Best practices 62

Best practices Sales Call Center Coaching 62

JustCall

APRIL 5, 2023

Feedback on Five9 from Real-World Users Five9 Pros Five9 Cons Deployment is quick The software can be complex to use Feature-rich platform The platform sometimes encounters lag when loading and in between calls Prebuilt integrations with popular software like Slack, Zoom, etc.

voip 52

voip Interactive Voice Response APIs Contact Center 52

ChurnZero

AUGUST 13, 2021

There’s churn rate, retention rate, net revenue retention, and all the metrics now that SaaS organizations look at. We use gamification in community a lot. If you do have customers giving you constant feedback of “What are your other customers doing?” The Customer Success team needs to define the metric they care about.

Gamification 52

Gamification Marketing Metrics Sales 52

Vistio

MAY 28, 2022

It was a B2B SaaS company serving the healthcare space. And this was another start B2B SaaS company in healthcare, that seems to be my wheelhouse these days, and I led implementation, support and customer success for that organization. I think those voice of customer feedback loops are really important too.

Customer Experience 52

Customer Experience Contact Center SaaS Technology 52

SmartKarrot

JANUARY 27, 2022

As a SaaS (Software as a Service) B2B business owner, your ultimate objective is to retain your existing customers, make your existing customers adopt your product, reduce the churn rate, and make your customers successful through customer success. Gamification. Customer feedback is the basis for customer education.

Education 19

Education Journey mapping SaaS B2B 19

Connecting the Dots

APRIL 3, 2024

when customers change, upgrade, or acquire new offerings; when customers are inherited as part of a merger or acquisition; when customer turnover at a B2B complex results in new users or buyers; when voice of the customer feedback suggests that selected aspects of the experience are creating unusually high levels of complaints).

Education 62

Education B2B Sales Surveys 62

SmartKarrot

SEPTEMBER 15, 2020

Here are the top 5 features to look for in a SaaS customer onboarding software. Widget Training Tools Use of Analytics Live Free Demos Aim for Milestones Feedback Options. Considering a SaaS business, your customers could find it tricky to find the right training. Feedback Options. What is customer onboarding? .

SaaS 10

SaaS Gamification Analytics Feedback 10

JustCall

APRIL 12, 2023

Gamify Real Goals Many virtual contact center platforms include options for gamification. A majority of vendors provide this software in SaaS mode, meaning they are available on a subscription basis. This is why managers are advised to focus on the work their employees do, rather than the employees themselves.

virtual call center 52

virtual call center call center solutions Call Center call center software 52