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Gamification in the Workplace: More Than Just a Contest

Playvox

Numerous studies link employee satisfaction, performance, and engagement with management’s ability to provide actionable, positive feedback and coaching. In order to be successful, managers need to be better equipped to provide ongoing feedback and employ effective strategies to boost employee engagement. What is Gamification?

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Where Is Gamification Going? Some ‘New Rules’; Or, Stated Another Way….

Beyond Philosophy

Several years ago, one executive of a game design firm defined gamification as “a loyalty program on steroids, functional software that looks and plays like a game and a real world activity with feedback and challenges.” This example is consistent with some overall gamification trends. The post Where Is Gamification Going?

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Sales Gamification Software: 6 Benefits + 3 Tools to Consider in 2023

JustCall

The impact of sales gamification is much lar ger than you think. Gamification is being embraced by more than 70% of organizations belonging to the Global 2000 list of companies. Gamification is known to enhance loyalty, customer engagement, and motivation. The need of the hour? Let’s get going. How does this help?

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5 Coaching Tips for Effective Sales Calls

Balto

These tips will help you build a team of top performers and close more deals. Have regular one-on-ones to hold reps accountable, celebrate progress, offer constructive feedback, and keep them motivated. Coupled with real-time data reporting, managers can easily provide timely feedback.

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Improve CSAT and Brand Loyalty with Voice of the Customer Feedback

Noble Systems

This feedback produces Voice of the Customer (VoC) that can help your company redefine and elevate the customer experience throughout the journey which, in turn, strengthens engagement and loyalty. Training employees when and how to ask for feedback is vital. VoC Technologies that Monitor Feedback and Reward Employees.

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Boosting Employee Engagement: 6 Tips for Keeping Contact Center Agents Motivated

Playvox

Offer Feedback Regularly offering agents feedback is key in helping contact center agents understand how they are performing. Feedback should always be a mix of positive comments and opportunities to improve. Related Article: 7 Simple Tips To Give Quality Feedback In Your Call Center 3.

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3 Tips to Boost Call Center Agent Engagement

Fonolo

For a sneak-peak, and to get a head start on improving engagement, read some of the top tips from our guide below (and then download the complete guide here. Employee Engagement Tip #1: Invest in communication. Employee Engagement Tip #2: Give them real benefits. Gamification and performance-based incentives.