Serenova

APRIL 13, 2020

Whether it’s performance dashboards, real-time feedback or virtual announcements, Serenova’s CxEngage helps contact centers recognize performance no matter where it happens. Agents can ask for assistance via chat; supervisors can provide feedback through team meetings, suggestion boxes or surveys. Help Employees Connect.

Gamification 145

Gamification Contact Center Metrics contact center solutions 145

Noble Systems

JANUARY 21, 2019

By adding Gamification to your sales technology stack , you can accelerate effectiveness at each stage to help your agents achieve top revenue performance and sustain it over time. Gamification uses game mechanics to encourage desired behaviors. Improving & Sustaining Sales Effectiveness. Develop, Coach, Onboard, Motivate.

Gamification 61

Gamification Sales Contact Center CRM 61

delighted

APRIL 27, 2021

For many product managers, customer feedback is the key to making a product successful. The most valuable product feedback comes from clear questions, carefully structured scenarios, and making the most of your time with the customer. Adding a survey into the product itself allows for feedback when the product is top of mind.

Feedback 98

Feedback Surveys Management Advertising 98

Fonolo

FEBRUARY 16, 2021

Although it’s unlikely that customers will ever want two-way video conversations (where they can see the agent and the agent can see them), there is a growing need for agents to see what customers see, particularly SaaS or software products. Intelligent Visual Support for Call Centers.

Call Center 134

Call Center Technology Gamification Contact Center 134

JustCall

MARCH 9, 2023

The impact of sales gamification is much lar ger than you think. Gamification is being embraced by more than 70% of organizations belonging to the Global 2000 list of companies. Gamification is known to enhance loyalty, customer engagement, and motivation. The need of the hour? Let’s get going. How does this help?

Gamification 52

Gamification Sales Morale CRM 52

Noble Systems

JANUARY 21, 2019

By adding Gamification to your sales technology stack , you can accelerate effectiveness at each stage to help your agents achieve top revenue performance and sustain it over time. Gamification uses game mechanics to encourage desired behaviors. Improving & Sustaining Sales Effectiveness. Develop, Coach, Onboard, Motivate.

Gamification 52

Gamification Sales Contact Center CRM 52

Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. Acting on customer feedback doesn’t mean doing one thing. It means doing many things on many levels of an organization.

Customer Experience 167

Customer Experience B2C Journey mapping B2B 167

Playvox

SEPTEMBER 30, 2021

At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better. You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance , a video game that encourages players to imitate an animated dancer on the screen.

Gamification 52

Gamification Call Center Contact Center Coaching 52

TechSee

SEPTEMBER 2, 2020

For example, GitLab encourages its staff to take virtual coffee breaks in the form of video calls where employees connect informally to socialize around a virtual water cooler. Introduce fun through rewards and gamification. Keep WFH employees motivated by making tasks more engaging through gamification.

Employee engagement 109

Employee engagement Contact Center Gamification Call Center 109

Fonolo

JANUARY 31, 2023

Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center. Use video conferencing for training Telecommuting changed the way employees work by giving them the opportunity to work from home. What is Call Center Training?

Call Center 141

Call Center Contact Center Coaching Gamification 141

Calabrio

APRIL 11, 2025

Reviewing Customer Feedback: Use customer interaction data to determine your audiences most common concerns and biggest needs. This nesting phase can include supervisors, evaluators, or dedicated coaches providing immediate feedback, guidance, and support to reinforce learning and help build confidence. Ask: What are customers saying?

Contact Center 52

Contact Center Coaching Call Center Average Handle Time 52

Nicereply

APRIL 7, 2020

What this means is that any customer query you receive on social media, through email, voice call, video call, your customer portal or through live chat will be automatically converted into a ticket inside your LiveAgent dashboard. Prevent churn with real-time feedback. Reinventing B2C feedback forms.

Gamification 90

Gamification Surveys B2C Feedback 90

TechSee

DECEMBER 16, 2021

It’s no surprise then that remote assistance has hit a peak in 2021, driven mainly by customers’ rising expectations for self-service, the growing complexity of cases, and the emergence of new technologies such as cloud-based technologies, IoT diagnostics, video, AR, and computer vision AI. .

Call Center 124

Call Center Self service Gamification Contact Center 124

Comm100

FEBRUARY 6, 2024

Gamification is quickly becoming part of our everyday lives. In fact, the global gamification market size is projected to surpass $116.68 Gamification makes learning more fun and helps students pay attention better. What is Gamification? billion by 2032. Imagine if your school lessons felt a bit like playing a game.

Gamification 40

Gamification Education Feedback Construction 40

Cincom

FEBRUARY 21, 2025

Organizations should also provide access to knowledge bases, video tutorials, and user forums to support ongoing learning. Gamification elements, such as leaderboards, badges, and rewards for completing training milestones, can motivate sales teams to actively participate and master the system.

Sales 40

Sales Gamification Finance Best practices 40

Fonolo

JUNE 17, 2015

Use video conferencing. Use incentives and gamification. Call center training is any course, seminar, video, coaching session or other activity that teaches the skills and behavior required for success in a call center. It takes a lot more than watching a video on empathy to actually be an empathetic person.

Call Center 96

Call Center Gamification Coaching Contact Center 96

Serenova

MARCH 31, 2020

A workforce that is used to meeting and receiving feedback in person will struggle with the loss of connectivity that comes with working from home. Analytics tell supervisors exactly where an agent is falling short so that feedback is both timely and individualized. Gamification is another way to keep agents motivated and engaged.

Contact Center 90

Contact Center Gamification contact center solutions Finance 90

Noble Systems

DECEMBER 6, 2018

Beating the odds with Gamification. To achieve a winning onboarding strategy, many companies are leveraging gamification to remove the tedium of traditional programs and accelerate learning. They recently deployed Noble Systems gamification and saw a dramatic improvement in new hires’ understanding their goals.

Gamification 61

Gamification Contact Center Education Call Center 61

ProProfs Blog

AUGUST 6, 2021

Most of these tools come with the option to collect employee feedback via surveys or questionnaires. . Employee engagement platforms comes with interesting features like customizable templates, advanced analytics, feedback forums, and so on. Advanced Feedback Analysis. Feedback Forums. Employee Feedback Software.

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

Outsource Consultants

JANUARY 13, 2025

Interactive e-learning platforms that combine video tutorials, quizzes, and simulations allow agents to learn at their own pace while mastering key concepts. Live video sessions enhance training with role-playing exercises and Q&A opportunities. Design your gamification strategy carefully. Celebrate wins, both big and small.

Call Center 67

Call Center Management Gamification call center software 67

JivoChat

MARCH 12, 2023

Students use apps that offer instant and real-time feedback on their performance. 3 - More fun In addition, many learning resources use gamification as a major and effective learning method. Leading education platforms use gamification elements to enhance the efficiency of learning.

Education 75

Education Technology Gamification Entertainment 75

CSM Magazine

AUGUST 27, 2024

From virtual reality simulations to gamification, the latest tech-driven approaches are transforming how businesses train their teams. Engaging Employees Through Gamification According to NIIT, gamification has emerged as a powerful tool in customer service training, offering a fun way for employees to develop essential skills.

Gamification 52

Gamification Customer Service Feedback Employee engagement 52

Playvox

APRIL 25, 2023

Incorporate feedback. Taking the time to incorporate agent feedback helps make your training more effective. One-to-one video training with managers: Establishes two-way communication and builds rapport and trust. Here are some ideas: Incorporate gamification into your agent training and professional development program.

Contact Center 79

Contact Center Contact center software Gamification Feedback 79

Outsource Consultants

MARCH 4, 2025

This approach allows supervisors to provide immediate feedback and coaching, leading to continuous improvement in agent performance. The program included daily five-minute video lessons and quizzes, reinforcing key concepts without disrupting the workday. Examples include: Points and rewards for achieving customer satisfaction goals.

Call Center 67

Call Center Gamification outsourcing Chatbots 67

NobelBiz

FEBRUARY 27, 2024

This not only helps in ensuring compliance with protocols but also provides opportunities for coaching and feedback based on actual performance. This feedback can highlight specific areas where agents excel or need improvement. Use this feedback to make informed improvements.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

UJET

NOVEMBER 3, 2020

Digital information such as photos, videos, screenshots, and SMS messages are automatically uploaded to the CRM record, which reduces AHT and ACW—and improves both the agent and customer experience. And this is good for two reasons: Gamification keeps your agents more engaged in the training program. AI Streamlines Agent Training.

Customer Service 82

Customer Service Virtual Agent Interactive Voice Response Gamification 82

Playvox

NOVEMBER 16, 2021

But with Playvox’s automated scorecards, evaluation, and coaching templates, as well as its workload management tools, contact center leaders have confidence that agents are participating in regular evaluations and receiving timely feedback to ensure they’re delivering the desired customer experience – even when remote. Listen here.

Quality management 78

Quality management Management Coaching Contact Center 78

COPC

NOVEMBER 15, 2023

Recruiting groups will continue to repeat their mistakes if they are not measuring ghosting attrition or requesting feedback from attrited individuals. Make Introductions During preboarding, have the new hire’s supervisor, team , and other key employees/potential mentors send a video introduction.

Call Center 94

Call Center Employee engagement Best practices Gamification 94

Playvox

OCTOBER 12, 2022

Listen to feedback about what’s working and isn’t succeeding across the team. Gamification in remote workforce training is proven to be effective. When training remote contact center agents by video, record the calls so agents can watch them again later for clarity or to reinforce coaching. Recruit and Hire Wisely.

Best practices 76

Best practices Contact Center Management contact center solutions 76

UJET

NOVEMBER 3, 2020

Digital information such as photos, videos, screenshots, and SMS messages are automatically uploaded to the CRM record, which reduces AHT and ACW—and improves both the agent and customer experience. And this is good for two reasons: Gamification keeps your agents more engaged in the training program. AI Streamlines Agent Training.

Customer Service 72

Customer Service Virtual Agent Interactive Voice Response Gamification 72

Real Blue Sky

JULY 12, 2022

This technology can teach new skills, track performance, manage coaching and feedback sessions, conduct testing and assessment, and be used to effectively communicate with colleagues around the world. Incentives and Gamification. Receiving feedback from your employees is critical to the ongoing training process. Conclusion.

Contact Center 52

Contact Center Gamification Coaching Analytics 52

Customer Interactions

JULY 7, 2015

Gamification is the application of video game mechanics--levels, points, fast feedback and more--to workplace activities. The intent is to motivate employees and reward them for focusing on the right behaviors.

Gamification 28

Gamification Feedback 28

Playvox

JANUARY 5, 2022

Video chats let you assess agents’ body language and provide more information on their state of mind than a quick email or chat can. More time on video can increase the risk of agents feeling mentally zapped at the end of the day. Another fun way to recognize your team is through gamification. Ask for Feedback.

Contact Center 72

Contact Center contact center workforce Gamification Coaching 72

Enghouse Interactive

JUNE 18, 2021

There are simple rules of gamification you can apply. Team Meetings – If you don’t enjoy your video conferences you are not doing them right! I have read a lot of complaints about video meetings. All that has changed is that the age of the video conference has exposed how badly designed meetings are generally.

Journey mapping 68

Journey mapping Gamification Consulting Consulting 68

Calltools

OCTOBER 19, 2022

Setting up a knowledge base or video-based training will help at-home agents navigate work challenges without contacting you. Provide a way for employees to leave feedback about their job roles anonymously. Implement Gamification Dashboards. Gamification dashboards can motivate employees to reach daily, weekly, or monthly goals.

Contact Center 52

Contact Center Gamification Upselling Scripts 52

DMG Consulting

JANUARY 8, 2018

Coaching capabilities are frequently an integrated component of quality assurance (QA)/quality management (QM) solutions, which enables coaching feedback to be appended to evaluation forms and/or the recorded interaction.

Coaching 48

Coaching Contact Center Gamification Analytics 48

Noble Systems

SEPTEMBER 8, 2020

Many companies are turning to gamification to effectively build knowledge, develop new skills, and motivate employees to align with changing customer needs. Internal chat tools can help, as well as daily video standups and team check-ins. Meeting the challenges of dealing with the magnitude of the current pandemic is new for everyone.

contact center workforce 76

contact center workforce Best practices Contact Center Employee engagement 76