Outsource Consultants

MARCH 4, 2025

This approach allows supervisors to provide immediate feedback and coaching, leading to continuous improvement in agent performance. Many Manila centers have adopted gamification techniques to reinforce customer-centric behaviors. Regular customer service workshops also play a key role.

Call Center 67

Call Center Gamification outsourcing Chatbots 67

Playvox

MARCH 27, 2023

This could include a combination of classroom training, on-the-job training, learning courses , and workshops. One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. Related Article: 7 Simple Tips To Give Quality Feedback In Your Call Center 3.

Contact Center 84

Contact Center Gamification Coaching Quality management 84

NobelBiz

MAY 9, 2023

Contact centers play a vital role in today’s business landscape, serving as a primary point of contact for customers to resolve issues, make inquiries, or provide feedback. We’ll share valuable insights from one of our workshops featuring two seasoned contact center experts, David Atkinson, and Bradley Butler.

Best practices 98

Best practices Call Center Gamification Contact center software 98

Playvox

MARCH 21, 2024

Agent morale can also be impacted by inconsistent feedback on performance. Provide Consistent Feedback on Performance via Quality Management (QM) Although we can all agree that receiving negative feedback on performance is difficult for even the most thick-skinned among us, giving this kind of feedback is better than no feedback at all.

Morale 90

Morale Contact Center Quality management Coaching 90

CX Journey

NOVEMBER 12, 2015

Patrizia Bertini got some unsuspecting volunteers to play with Lego in a reconstruction of such a workshop. After lunch, a MaKey MaKey workshop gave us opportunity to play with electronics, fruit, and play-doh. So, it makes sense to think about gamification here. Later we had time to learn about " Lego Serious Play."

Gamification 63

Gamification Airlines Construction Coaching 63

NobelBiz

AUGUST 28, 2023

Integration with Customer Feedback Channels like surveys and reviews into your contact center operations can enable agents to gather valuable insights and adapt their approach accordingly. Feedback Loops: Establish feedback mechanisms, giving agents a voice in refining processes, and show them their input matters.

Contact Center 98

Contact Center Multichannel Analytics Feedback 98

NobelBiz

APRIL 18, 2023

The customer satisfaction score aims to get feedback on specific topics such as products or services, quality of interactions with call center agents or after-sales support, purchase procedures, customer experience impression, etc. One way to tackle these agent-related issues is by introducing gamification into the contact center workflow.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

ClearAction

NOVEMBER 21, 2015

After restructuring – which is essential to prevent cynicism from lipstick on a pig — add gamification to stimulate transformation from old habits to a new way of life. That way the feedback is about the customer. Silos are exhausting for customers and employees alike, causing distrust, low morale, and churn. What erodes trust?

Customer Experience 67

Customer Experience Morale Journey mapping Gamification 67

CSM Magazine

AUGUST 4, 2023

By offering exclusive rewards to loyal customers and promptly responding to their feedback, the coffee shop not only encourages repeat purchases but also fosters a sense of loyalty among its patrons. These events could include seminars, workshops, and local meetups, where attendees have the chance to network with peers and industry experts.

Brand ambassadors 52

Brand ambassadors Gamification Entertainment Education 52

ChurnZero

NOVEMBER 17, 2023

Introduce gamification. Consider these strategies to strengthen members’ ties with your community and brand: Drive engagement with advanced gamification techniques. Highlight members success stories in a series of webinars, workshops, or meetups. Offer genuine appreciation and feedback.

Gamification 52

Gamification Personalization Sales Marketing 52

JustCall

MARCH 9, 2023

Always Provide Customized and Relevant Feedback Perhaps the most important strategy of them all you need to set up a constructive feedback mechanism in place. If the goal is unattainable, it might dampen your agent’s motivation and set them for failure.

Call Center 52

Call Center call center software Construction Best practices 52

NobelBiz

MAY 22, 2022

Jennifer: As far as working remotely right now, in terms of technology, we have to monitor the calls to make sure that we can provide the appropriate coaching and feedback.

call center workforce 52

call center workforce Call Center Management Gamification 52

NobelBiz

JUNE 5, 2023

Implementing a supportive and positive work environment, where agents receive regular feedback, recognition, and incentives, can also boost their confidence and motivation. Learn how to implement a solid call center gamification strategy today by watching our dedicated workshop.

Call Center 52

Call Center Scripts CRM Contact Center 52

Vistio

APRIL 2, 2022

” The other thing that I do is hold in-person meetings, and conferences, and workshops now that we’re getting to a safe way that we can do that again, so that again, leaders can meet in person. If yours is taking weeks to be able to give people feedback, you’re going to lose in that proposition.

Contact Center 52

Contact Center Real estate Customer Service Self service 52