Nicereply

FEBRUARY 28, 2022

Negative feedback is a natural part of dealing with customers. Regardless of how well trained your team is, how customer-centric your processes are , or how much you want to delight your customers, negative feedback is bound to arise. Below, we cover six ways that managers can address feedback more effectively. .

Feedback 105

Feedback Construction Customer centricity Personalization 105

PeopleMetrics

OCTOBER 19, 2021

With texting & video chat being more popular than ever, it’s imperative that your customer feedback program keeps up to date on the way your customers want to speak with you. Read our CEO's book Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold" [link]. In this PeopleMetrics LIVE! Watch on YouTube. ? ? ?.

Feedback 118

Feedback Surveys Best practices Accountability 118

ShepHyken

SEPTEMBER 7, 2023

How to train new CX processes Refining your current CX processes and training your team is crucial for developing a more customer-centric team culture and building a well-oiled machine. Regularly update training materials based on customer feedback. You’ll primarily need: Time for training new CX processes.

B2C 346

B2C Customer centricity Feedback Upselling 346

CSM Magazine

SEPTEMBER 24, 2024

Does feedback about the specific brand affect your decisions about products or services? Using customer feedback to improve service quality helps companies retain customers for up to 70% longer. How can this tool transform your services? What is the Role of Customer Feedback in Improving Service Quality?

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Feedback Construction Surveys Best practices 52

UJET

JULY 21, 2020

Every agent on your team can use feedback to improve, increase efficiency, and learn how to move into specialized customer service roles. Sometimes, it can be difficult for agents to always know where they can improve their skills and supervisors should be offering feedback and building growth plans for agents.

Feedback 120

Feedback Quality management Metrics Surveys 120

HelpCrunch

FEBRUARY 8, 2024

The key might be a little something called a customer [ … ] The post How to Build an Effective Customer Feedback Loop appeared first on The HelpCrunch blog. Have you ever wondered why some businesses just nail it when understanding their customers? It’s like they have a direct line to what we’re thinking.

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Feedback Customer Service 62

ShepHyken

SEPTEMBER 18, 2020

He writes about visualizing customer feedback in order to motivate your business to succeed. You can read just as many articles about the importance of customer feedback in operating your business successfully. After all, when faced a bunch of numbers on a scale chart, how likely is it that your eyes will gloss over?

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Feedback Customer Service Surveys Accountability 314

Lumoa

JUNE 2, 2022

There is no doubt that customer feedback is one of the most valuable resources that companies have available. When used properly, reviews and other types of feedback allow enterprises to develop engaging marketing campaigns , design better products, and make strategic decisions based on what customers expect from their products and services.

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Feedback Best practices Surveys Enterprise 78

Interaction Metrics

DECEMBER 8, 2023

Whether those numbers are exactly right is questionable, but the sentiment certainly underscores the importance of keeping your customers happy – which is precisely why you need to know how to get customer feedback. What’s Customer Feedback? Success Tip #1: Look at your requests for feedback (your emails, SMS messages, etc.)

Feedback 62

Feedback Construction Surveys Metrics 62

ShepHyken

JANUARY 30, 2019

It may be one of the best feedback questions I’ve ever heard. I’m often asked by clients how to get more responses from customers who are sent surveys. Just promise that it won’t take a lot of time – a minute or less – and watch how many more surveys your customers take. Sure, I’ll give them an extra minute of my time.

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Feedback Surveys Customer Service Personalization 284

Lumoa

AUGUST 8, 2023

Unlocking the power of VoC feedback is vital to the success of any business. This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today.

Surveys 78

Surveys Feedback Banking Best practices 78

Nicereply

APRIL 29, 2024

No matter what your job title is, you’re more than likely to receive some form of negative feedback. Whether a customer complaint or a note from a supervisor, all forms of feedback can be helpful to you. This article will give you the tools necessary to respond to negative feedback calmly and professionally.

Feedback 52

Feedback Construction B2B Call Center 52

ShepHyken

DECEMBER 25, 2023

These adjustments can make a big difference in how customers interact with your brand online. When customers interact with your digital channels, their behaviors can provide valuable feedback. Embrace this feedback and be willing to adjust and refine the digital experiences in response to customer preferences and interactions.

Multichannel 236

Multichannel Analytics Feedback Metrics 236

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Even when you collect customer feedback, it may be gathered through different channels, stored in different data silos, and never coordinated and analyzed in an organized and actionable way.

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Feedback Benchmark Surveys Analytics 105

CCNG

MARCH 8, 2023

You know that preventing these types of scenarios is key to keeping morale high and productivity consistent—but how? In this blog post, we're discussing how to recognize warning signs and prevent contact center agent apathy before it affects performance metrics (and profits!).

Morale 195

Morale Contact Center CCNG Agent burnout 195

GetFeedback

APRIL 23, 2021

Best practices for collecting and responding to both positive and negative customer feedback.

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Feedback Best practices 158

Help Scout

AUGUST 22, 2023

Learn about the stages of creating a customer feedback loop and discover how you can use customer feedback to improve your business. Read the full article

Feedback 81

Feedback 81

ClientSuccess

JULY 20, 2022

As a CSM, you understand firsthand how critical customer feedback is to the ongoing satisfaction of your customers and the success of your business. but until you know for sure exactly what a customer is thinking, how they are feeling, and what ideas they can bring to the table, you can never be truly comfortable.

Feedback 89

Feedback Surveys Accountability 89

delighted

APRIL 19, 2023

Online survey distribution methods (think email, link, and website surveys) get great response rates and garner high-quality feedback for two reasons: they’re user-friendly and timed to catch folks while their experience is still fresh. QR code surveys fill that niche for real-world feedback. Why create a QR code survey?

Surveys 90

Surveys Feedback Best practices Marketing 90

PeopleMetrics

AUGUST 22, 2022

They expect that if they take the time to provide personal feedback, the company should take the time to provide personal follow-up. Closed-loop customer feedback provides businesses with a reliable, structured approach to collecting, analyzing, and implementing the feedback they received from customer satisfaction surveys.

Feedback 71

Feedback Surveys Metrics Journey mapping 71

ShepHyken

JANUARY 11, 2019

This week we feature an article by Agi Marx who shares 3 ways to close the customer feedback loop to prevent churn and increase revenue. – Shep Hyken. What is the customer feedback loop? Customer feedback loop is the practice of responding to customers meaningfully when they leave feedback.

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Feedback Surveys Technical Support Personalization 247

GetFeedback

FEBRUARY 4, 2021

Three ways to prove the return on investment of your ecommerce feedback program.

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Feedback 174

HelpCrunch

OCTOBER 25, 2023

Different types of customer feedback can be incredibly useful for your business. Not only can it validate what you’re doing right, but it can also pinpoint issues that may need to be addressed and improved. [ … ] The post 5 Types of Customer Feedback: How to Gather, Process, and Enjoy It appeared first on The HelpCrunch blog.

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Feedback Customer Service 62

Nicereply

NOVEMBER 7, 2023

Delivering negative feedback shouldn’t dismantle—it should empower. Right up until you have to give them negative feedback. Negative feedback can be uncomfortable and nerve-wracking for everyone, whether they’re giving it or receiving it. These are general tips for giving feedback in all situations.

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Feedback Construction Scripts Engineering 59

ShepHyken

NOVEMBER 13, 2020

He writes about what specifically makes feedback effective in helping you improve your customer service. Feedback, the one thing that businesses know that they need but dread to receive it at the same time. But at the end of the day, it’s the feedback that makes or breaks a company. Should You Ditch NPS for “Real Feedback”? .

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Feedback Customer Experience Surveys Construction 329

UJET

JULY 21, 2020

Every agent on your team can use feedback to improve, increase efficiency, and learn how to move into specialized customer service roles. Sometimes, it can be difficult for agents to always know where they can improve their skills and supervisors should be offering feedback and building growth plans for agents.

Feedback 72

Feedback Quality management Metrics Surveys 72

UJET

JULY 21, 2020

Every agent on your team can use feedback to improve, increase efficiency, and learn how to move into specialized customer service roles. Sometimes, it can be difficult for agents to always know where they can improve their skills and supervisors should be offering feedback and building growth plans for agents.

Feedback 72

Feedback Quality management Metrics Surveys 72

Help Scout

AUGUST 22, 2023

These customer feedback email templates take the guesswork out of how to ask. Every customer-facing team should be asking for constructive insights from their customers. Read the full article

Feedback 52

Feedback Construction 52

GetFeedback

JUNE 15, 2021

This guide will walk you through asking for, and then acting on, ecommerce customer feedback for your business.

Feedback 109

Feedback 109

Select VoiceCom Blog

MARCH 8, 2022

Apart from bringing in revenue, they also provide real-time solutions in the form of feedback that could impact an organisation’s overall operations. The post How to Effectively Acquire and Analyse Customer Feedback appeared first on Telemarketing & Call Centre Outsourcing in Philippines.

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Feedback Telemarketing outsourcing Metrics 68