ShepHyken
JANUARY 30, 2019
It may be one of the best feedback questions I’ve ever heard. I’m often asked by clients how to get more responses from customers who are sent surveys. Just promise that it won’t take a lot of time – a minute or less – and watch how many more surveys your customers take. Sure, I’ll give them an extra minute of my time.
Beyond Philosophy
JULY 16, 2020
From a Customer Experience perspective, the changing nature of memory means when you’re asking for customer feedback of what that experience was like, the words that you use can influence how the customer remembers the experience. Not only does that go against the idea of getting authentic feedback, but it can also backfire.
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ShepHyken
SEPTEMBER 18, 2020
He writes about visualizing customer feedback in order to motivate your business to succeed. You can read just as many articles about the importance of customer feedback in operating your business successfully. After all, when faced a bunch of numbers on a scale chart, how likely is it that your eyes will gloss over?
Beyond Philosophy
AUGUST 13, 2020
Organizations train customers on how to do things. Use feedback from disgruntled or struggling customers to reduce Customer Effort. Customer feedback is essential to fostering customer-driven growth from your experience. The post How to Make Your Experience Easy and Gain Growth appeared first on CX Consulting.
Advertiser: Vanilla Forums
In this eBook, we’ll show you: How to gather, prioritize, and select the best ideas from your customers and stakeholders. How to make internal feedback more effective and inclusive. How to make more strategic product roadmap decisions based on data, not opinions.
ShepHyken
NOVEMBER 27, 2020
Your employees are not only the backbone of your business, but they are also a voice that can tell you how you’re doing overall. You’ve listened to your employees, and you’ve created better processes because of their feedback. The post Guest Blog: How To Improve the Customer Experience Starting Today appeared first on Shep Hyken.
ShepHyken
JULY 23, 2021
Relying on one another builds trust and helps every team member learn how to achieve multipart goals with others. . Inspires Creativity via Discussion Forums and Feedback . Moreover, they can share feedback with one another and brainstorm ideas together. . Creativity is a key quality that makes you stand out in your industry.
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Advertiser: Vanilla Forums
In this eBook, we’ll show you: How to gather, prioritize, and select the best ideas from your customers and stakeholders. How to make internal feedback more effective and inclusive. How to make more strategic product roadmap decisions based on data, not opinions.
Speaker: Kristina Evey, Customer Experience Strategist, The Customer Experience Podcast for Business Leaders
How to set and manage CX expectations. How to get the best possible feedback from customers. The specific actions and strategies crucial to driving a solid CX will be explained in relevant ways to enable attendees to make a difference in their own organizations. The steps necessary to define CX strategy.
Speaker: Scott Baldwin of ProductBoard
Listening to the voice of the customer (VoC) and utilizing product feedback and ideation are some of the most effective ways to do just that. How can they work together and leverage the power of community to address each of the aspects of Product Excellence? How product managers and community managers can work effectively together.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
Are you having trouble trying to decipher impractical or conflicting feedback? 👍 In this webinar, expert Tim Buteyn will give you some scenario-specific strategies on how to get things back on track with your SMEs when things have gone south.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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