ShepHyken

NOVEMBER 20, 2020

How to avoid that if you’re running an eCommerce business? By coaching to handle every situation amazingly well, you can improve reputation and get more sales/. Before you train your employees on how to provide amazing customer service, you need to clearly define what it means. Only by delivering amazing customer service.

Customer Service 382

Customer Service Chatbots Education Feedback 382

ShepHyken

DECEMBER 17, 2024

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can companies integrate their sales and support teams to enhance customer interactions? How can small businesses enhance customer support after a sale? Customers spend time answering customer feedback.

Chief Customer Officer 156

Chief Customer Officer Surveys Feedback CRM 156

ShepHyken

NOVEMBER 24, 2017

Are they providing feedback—and how much is positive versus negative? How is the best way to respond? You needn’t look far to find terrific examples of how to conduct yourself online, either. The post Guest Blog: How to Use Social Media to Provide Great Customer Service appeared first on Shep Hyken.

Customer Service 225

Customer Service B2B B2C Accountability 225

ShepHyken

APRIL 27, 2018

Make sure reps are easily reachable for after sales inquiries and feedback via instant chat, social media, email, and phone. Customers are heavily influenced by real customer reviews and feedback. Providing a product page that encourages and displays customer feedback is key. Utilize Social Media.

Enterprise 214

Enterprise Feedback Personalization Sales 214

ShepHyken

JANUARY 4, 2019

In terms of sales, the probability of selling to an existing customer is up to 14 times higher than the odds of selling to a new customer. Repeat purchase is however driven by how happy the customer is after a transaction. A good onboarding process should continuously iterate and improve based on constant feedback.

Customer Service 215

Customer Service Calibration Feedback Sales 215

Integrity Solutions

SEPTEMBER 23, 2024

Sales enablement has become an integral component of the modern sales organization, yet there is still confusion around what sales enablement actually is and, crucially, how to really make it deliver results for your salespeople and your business. What Are the Elements of a Sales Enablement Strategy?

Sales 99

Sales Coaching Telecommunications Accountability 99

ShepHyken

MARCH 24, 2021

This is the first of a number of lessons I’ll be sharing from my newest book, I’ll Be Back: How to Get Customers to Come Back Again and Again. You’ll also hear them talk about sales numbers, profit, revenue, and other indications that the company is doing well – or not so well. Feedback and ratings will help drive that effort.

Metrics 402

Metrics Feedback Sales Customer Service 402

ProProfs Blog

OCTOBER 30, 2021

This is where the importance of customer feedback plays its part. Collecting customer feedback guarantees you never stray too far from the customer’s needs. Even though it has both negative and positive sides, you’ll need both for consumer feedback to work for you. What is Customer Feedback? Source: Broadly.

Feedback 143

Feedback Surveys Customer centricity Metrics 143

ProProfs Blog

AUGUST 28, 2020

You must have noticed a question popping up on a few forums “how to meet customer expectations?”. That’s why in the following section below, we aim to check out some of those expectations and suggestions on how to meet & exceed customer expectations while creating an awesome service experience. Watch: How to Add Nudge .

Self service 157

Self service Feedback Airlines Metrics 157

Win the Customer

JANUARY 20, 2020

This article will look at why a business should integrate live chat as well as AI to their eCommerce business as well as how to integrate them correctly to your eCommerce business. More conversions and sales – Keeping in tune with the previous point, live chat executed correctly results in more conversions as well as sales.

Chatbots 159

Chatbots Feedback Surveys Sales 159

ProProfs Blog

AUGUST 28, 2020

It’s no secret that customer feedback is the lifeblood of all major brands and corporations. Talk to any marketer, and they will tell you at least 4 or 5 different ways to collect customer feedback. What they will also tell you is how hard it is to get actionable customer feedback. How to Present Survey Data.

Surveys 158

Surveys Feedback Marketing Sales 158

Beyond Philosophy

DECEMBER 16, 2021

If your digital experience isn’t quite ready for this role in the sales cycle, you should get it there. . The result was a virtual experience that closely mimicked the sales cycle of the traditional car sale but was contact-free and seamless for the customer. That was what happened on the sales side.

Sales 195

Sales Consulting Consulting Customer Experience 195

ShepHyken

MAY 6, 2019

Team Support) Feedback matters in the customer-centric era of business we work in. Whether it’s a customer telling your CEO that an agent did a great job or giving them a “negative” face after a chat session, there are many ways companies can receive feedback about their business. Lists are usually about “how to’s.”

Customer Service 302

Customer Service Customer centricity Feedback Personalization 302

Steve DiGioia

MARCH 9, 2020

Secret Shoppers – get feedback from friends, relatives, or other businesses. Direct Customer Feedback – ask your customers for their thoughts while they are still “in-store”. Telephone Response Rate and Speed – how quickly are your phones answered and are your customer’s needs taken care of on the first call?

Advertising 310

Advertising Sales Feedback Consulting 310

ShepHyken

APRIL 2, 2021

But as is the case with other organizations, customer service has its fair share of myths about what customers want, which metrics to track, and how to perform the responsibilities of a front-line agent. Keep reading to dive into four common misconceptions about customer service, and how to combat them to offer better customer experiences.

Customer Service 303

Customer Service Metrics Self service Average Handle Time 303

ShepHyken

JULY 2, 2018

11 Types of Difficult Customers and Ideas for How to Handle Them (INFOGRAPHIC) by David William. My Comment: We kick off this week’s Top Five articles with a combo article and infographic on different types of “difficult” customers and how to handle them. Number one is my favorite of the three: Don’t just think about the sale.

Customer Service 189

Customer Service B2C Feedback B2B 189

Lumoa

FEBRUARY 7, 2023

Analyzing the feedback that you do get can be overwhelming, especially when it’s coming from so many different sources. How do you collect VoC data? How to make customer-centric decisions based on VoC Creating a full overview of the Voice of Customer What is the Voice of the Customer (VoC)? But listening isn’t always that easy.

Customer centricity 158

Customer centricity Feedback Surveys Metrics 158

Callminer

FEBRUARY 21, 2018

Keep reading to find out what our pros had to say about the biggest mistakes you could be making when it comes to comparing and purchasing call center monitoring software – and how to avoid them. Any call center monitoring software is only as good as the people who know how to use it. Call centers must keep in mind…”. Peter Abah.

call center software 210

call center software Call Center Contact Center Interactive Voice Response 210

ShepHyken

AUGUST 18, 2017

This week we feature an article by Martha Brooke who writes about how to execute a customer satisfaction survey that gives you the data you need. But the most prevalent of all surveys is that one at the bottom of your sales receipt, the request from Apple, Kohl’s, Nordstrom, Target and virtually all retailers to “tell us how we did.”.

Surveys 207

Surveys Automotive Advertising Enterprise 207

ProProfs Blog

NOVEMBER 9, 2021

And to keep such risks at bay, you must find out how to measure customer satisfaction to analyze whether your company will perform well in the future or not. . (A Walk through this blog to gain deep insights into how to effectively measure customer satisfaction and master actionable ways to improve it. What is Customer Satisfaction?

Surveys 146

Surveys Feedback Metrics Customer retention 146

ShepHyken

JANUARY 12, 2025

Amazon Fights Back Against Fake Reviews: How Can Retailers Prevent Fraudulent Feedback? Heres how to do it. My Comment: I love how this article opens: Familiarity breeds contempt does not apply in business. by Nicholas Morine (RetailWire) Fake reviews abound on online marketplaces and review aggregator platforms.

Customer Service 190

Customer Service Customer retention Personalization Sales 190

ShepHyken

MARCH 31, 2018

It blurs the lines between customer service, marketing, and even sales. For example, a company could share relevant research or a white paper; a hardware store can create how-to videos on the most common household repairs and projects; a restaurant can share a popular recipe or even hold a recipe contest and invite customers to participate.

Marketing 226

Marketing Customer Service Airlines Self service 226

aircall

OCTOBER 6, 2021

One of the best strategies for increasing engagement and retention is to refine your sales onboarding process. In this article, we’ll look at effective sales onboarding and how it can fundamentally improve the new hire experience for your sales professionals. Defining Effective Sales Onboarding.

Sales 117

Sales Scripts Best practices Feedback 117

Beyond Philosophy

MARCH 16, 2016

All Customer Experience professionals are in sales. Even if you never sell a good or service to a single Customer, you are still in sales. When you share feedback or success stories as part of the agenda, it puts the Customer back on the C-Suite’s mental agenda, which is never a bad strategy for your goals.

Consulting 281

Consulting Consulting Sales Customer Experience 281

The Northridge Group

AUGUST 19, 2020

It will be very different depending on your business model; if you are in financial services versus sales versus a contact center selling items online. This way you can leverage this information to understand how the underlying behaviors of your employees are impacting performance. This will depend on your area of business.

Contact Center 145

Contact Center Coaching Call Center Wait times 145

ProProfs Blog

DECEMBER 22, 2019

With the ever-changing scenario of business globalization, companies are thriving hard to retain their brand’s loyalty by creating cutting-edge product sales strategies. How to Implement Proactive Customer Services in Your Company? Customer Feedback Is Most Important. Information about how to use your product.

Customer Service 152

Customer Service Customer retention Feedback Airlines 152

ShepHyken

SEPTEMBER 10, 2021

Estimations show that about 78% of consumers on a transaction did not choose to make an intended sale. . Reality: Customer Service generally feels like sales. . Follow up with customers after-sales. Provide employee feedback platforms that can help stimulate small changes. Respond to customer concerns promptly.? .

Customer Experience 268

Customer Experience Advertising Employee engagement Sales 268

ChurnZero

JANUARY 3, 2023

Here’s the usual story: Company prides itself on being “sales driven.” The sales team is credited for winning revenue, while the Customer Success team is expected to retain the revenue. Sales closes a customer that’s unlikely to succeed (for any number of reasons.) Sales got the revenue credited to their numbers.

Sales 98

Sales Engineering Best practices Government 98

ProProfs Blog

DECEMBER 16, 2020

In this blog, we’ll explore how live chat can help your business during the holiday season and seven ways to help you handle live chat support during holidays. In an additional section, we’ll briefly explore how you can use live chat to drive conversions during the holiday season and how to manage post-holiday rush in chat requests.

Management 147

Management Chatbots Sales Upselling 147

ProProfs Blog

MARCH 6, 2020

They really want to know how content the users are with their products/services. . And how to measure customer satisfaction score ? In the initial stage, the customers are presented with a close-ended question- “ How was your experience of interacting with our sales/customer support department ?”

Customer centricity 152

Customer centricity Surveys Analytics Sales 152

ProProfs Blog

AUGUST 21, 2020

Since most stores and offices are temporarily shut, customers don’t know how to reach out to their favorite brands. While the mechanic is fixing the brake pads, your sales rep shares how he encountered a similar experience once and reflects similar emotions of sadness and fear. This is the power of empathy. .

Sales 158

Sales Morale Personalization Scripts 158

Integrity Solutions

MAY 14, 2024

For many in sales, negotiation is one of the most challenging aspects of the job. It’s no wonder then that salespeople can be wary of the whole sales negotiation process. But sales negotiation shouldn’t be an adversarial experience. It’s uncomfortable.

Sales 93

Sales Construction Feedback Personalization 93

ShepHyken

JULY 23, 2019

They discuss his new book, Nincompoopery: Why Your Customers Hate You—and How to Fix It , and how to go from being a “nincompoop” to creating an exceptional customer experience. Sales follow convenience. This is direct feedback from the customer about something that isn’t working in your organization. About : John R.

Feedback 251

Feedback Personalization Customer Experience Sales 251

AWS Machine Learning

JUNE 25, 2024

Extracting valuable insights from customer feedback presents several significant challenges. Scalability becomes an issue as the amount of feedback grows, hindering the ability to respond promptly and address customer concerns. Large language models (LLMs) have transformed the way we engage with and process natural language.

Feedback 108

Feedback Engineering Enterprise Technical Support 108

AWS Machine Learning

AUGUST 26, 2024

At AWS, we are transforming our seller and customer journeys by using generative artificial intelligence (AI) across the sales lifecycle. Our field organization includes customer-facing teams (account managers, solutions architects, specialists) and internal support functions (sales operations).

Sales 109

Sales Accountability Feedback Metrics 109

Inbenta

JANUARY 6, 2021

Or to give interview feedback. So, how do you find the perfect candidate without putting people off? It can do anything from forecasting sales and changing the marketing team culture , to using biometrics to log into systems. You may already be increasing sales with chatbots , by using them to talk to customers.

Chatbots 144

Chatbots Morale B2C Engineering 144

ProProfs Blog

JANUARY 7, 2020

Common Customer Service Problems and How to Resolve Them. But if it’s that simple, then why do so many businesses do not know how to solve customer service problems? . Be proactive and keep your customers informed of how you aim to address their issues quickly. Related Read: Live Chat Scripts for Sales and Customer Service.

Customer Service 169

Customer Service Customer centricity Brand ambassadors Customer Support 169