TeleDirect

APRIL 7, 2025

Data handling policies Confidentiality agreements Industry-specific regulations (e.g., Product updates Policy changes Performance-based training Industry trends and best practices Best Practices for Effective Call Center Training Successful training programs are structured, engaging, and adaptable. healthcare, finance) 5.

Call Center 62

Call Center First call resolution Best practices Gamification 62

CCNG

APRIL 27, 2022

Their operations consisted of a large fulfillment center, the contact center, and a large client services organization serving almost 100 clients in the business-to-consumer and business-to-business industry verticals. I would harness their ideas and run the game plan by them; then they would give me feedback.

CCNG 195

CCNG Contact Center Scripts Feedback 195

CSM Magazine

JANUARY 28, 2025

Webinars and Workshops Hosting live or recorded webinars to explain advanced features or industry trends allows customers to deepen their knowledge and use a product or service more effectively. Measure success through engagement metrics, feedback, and an evaluation of how customer support requests change over time.

Education 52

Education Upselling SaaS Self service 52

ShepHyken

JULY 1, 2022

He writes about the impact on the customer experience that metaverse will have on the travel industry and how customers and brands will navigate the new developments. Customer service in the travel industry begins when a person reveals an interest to explore and decides to travel. Metaverse in Travel Industry. ChatBots and AI.

Airlines 203

Airlines Upselling Customer Experience Chatbots 203

CSM Magazine

APRIL 10, 2025

Key Use Cases of Conversational AI Heres how conversational AI can automate and improve various interactions across industries: 1. Sales Assistants AI can act as a virtual salesperson by recommending products based on customer preferences, guiding them through the purchase process, or even upselling complementary items.

Chatbots 52

Chatbots Upselling Healthcare Feedback 52

TeamSupport

OCTOBER 11, 2019

Highly satisfied customers are more receptive to upselling – Customers that like your business not only stick around, they’re also more likely to buy again. From adding more seats to buying additional products or even onboarding sister companies, you can upsell customers in several different ways.

B2B 70

B2B Sales Customer Experience Upselling 70

TeleDirect

MARCH 15, 2025

Conducting upselling and cross-selling campaigns to increase revenue. Market Research & Customer Surveys Gathering customer feedback through phone surveys and opinion polls. Conducting research on industry trends and customer preferences. Q2: Which industries benefit from inbound call center services?

Call Center 62

Call Center Telemarketing Technical Support Healthcare 62

Win the Customer

JANUARY 20, 2020

2018 saw the eCommerce industry grow by over 25 percent with 2019 showing no signs of a slowdown for the industry. This also results in building more opportunities for upselling and cross-selling. Take advantage of feedback to improve your business – Feedback is the most valuable resource that a business can have.

Chatbots 159

Chatbots Feedback Surveys Sales 159

ChurnZero

NOVEMBER 26, 2024

Use industry-standard titles where possible. These might include providing product feedback or internal collaboration. Key performance indicators (KPIs) / objectives and key results (OKRs) they will be evaluated on, such as adoption, retention, upsell or cross sell, customer success qualified leads. Avoid overly creative titles.

SaaS 52

SaaS Upselling Enterprise industry standards 52

CCNG

JULY 3, 2024

Contact center outsourcing promises several benefits, including – Access to industry expertise while being time and cost-savvy A reliable BPO partner possesses in-depth domain expertise and knowledge. Round-the-clock, personalized customer service operations improve CX, increasing lead generation and customer conversion.

outsourcing 195

outsourcing Contact Center Airlines CCNG 195

ShepHyken

AUGUST 10, 2018

This matter of specialization doesn’t just relate to products but also to product discounts, promotions, upselling, and cross-selling. When there isn’t enough feedback from customers, it may be difficult to determine how satisfied they are with your services or products. It is already commonplace in many industries.

Analytics 168

Analytics Upselling Banking CRM 168

Totango

FEBRUARY 12, 2025

Maintain predictable retention metrics while identifying cross-sell or upsell opportunities. For enterprises, improving customer health requires balancing three core priorities: Address regional or departmental variations in customer engagement. Navigate complex purchase decisions influenced by multiple stakeholders.

Enterprise 62

Enterprise Metrics Accountability Construction 62

Lumoa

JANUARY 31, 2023

Customer experience management brings discipline to this somewhat vague and soft area: by establishing a systematic process for collecting, analyzing, and acting on customer feedback, you’ll be able to improve customer experience altogether. Leaders in a variety of business industries use NPS , which makes NPS a great benchmarking tool.

Customer Experience 165

Customer Experience Customer centricity Metrics Feedback 165

Outsource Consultants

APRIL 9, 2025

The Philippines call center industry is evolving fastand AI is the accelerant. How Philippine Call Centers Lead the AI Revolution in CX The Current State of AI Adoption The Philippine call center industry has embraced AI technologies, transforming customer experience (CX). For instance, [24]7.ai’s

Call Center 67

Call Center outsourcing Chatbots Analytics 67

ROI CX Solutions

APRIL 29, 2025

AI isn’t just a futuristic buzzword; its a powerful tool thats already reshaping customer support operations across industries. Examples of AI customer service Visualizing how AI operates in agent and customer journeys can help you further understand AIs role in the industry and plan your own uses of it.

Customer Support 52

Customer Support Interactive Voice Response Chatbots Coaching 52

Totango

JULY 19, 2021

Extensive product and industry knowledge. You’ll see how valuable these skills are when your customer success team drives retention, lowers churn, and collects customer feedback. Value and/or volume aren’t the only ways to segment, others include company size, lifecycle state, geography, industry, and product line, for example. . #5:

Upselling 126

Upselling Feedback Customer advocacy Surveys 126

Totango

APRIL 2, 2019

Gather feedback. This is also a good time to add upsells to accounts that have high customer health scores. Health scores indicate which customers may be receptive to cross-sell or upsell offers and which ones might require extra attention from your success team. Gather Feedback. Customize notifications and health scores.

Journey mapping 110

Journey mapping Upselling Accountability Feedback 110

TeleDirect

APRIL 7, 2021

Here are five proven ways to boost customer lifetime value: Offer high-value upsells. From premium subscriptions to additional services – using our lawncare service example, perhaps snow removal “upsell” in the winter – there are always opportunities to keep your clients satisfied. Gather feedback – and use it wisely.

Upselling 99

Upselling Business Process Outsourcing Call Center call center solutions 99

Lumoa

FEBRUARY 20, 2018

Customer experience management brings discipline to this somewhat vague and soft area: by establishing a systematic process for collecting, analyzing and acting on the customer feedback, you’ll be able to start taking the customer experience in control. This will lead you to reduce churn and increase your revenue.

Customer Experience 141

Customer Experience Customer centricity Feedback Metrics 141

Hodusoft

APRIL 24, 2025

How can the insurance industry be any different? Ineffective Feedback Loops Feedback is the breakfast for champions. If the customer feedback loop is ineffective, then it becomes difficult for insurance companies to retain customers. They must have mechanisms to gather and act on customer feedback.

Contact center software 52

Contact center software Customer retention Contact Center call center software 52

ChurnZero

DECEMBER 17, 2021

In the SaaS industry, Customer Success upsell and cross-sell opportunities are commonly incorporated into expansion management. Don’t nudge customers toward a cross-sell or upsell when they’ve only just finished their onboarding process. Any Customer Success upsell or cross-sell offer must be timed perfectly.

Management 98

Management Upselling SaaS Education 98

Nicereply

OCTOBER 11, 2024

How to measure customer satisfaction Measure customer satisfaction by analyzing results from surveys , feedback forms, reviews, and brand mentions. Look for recurring comments or trends in the feedback. Break down the feedback by different customer segments, such as demographics, purchase history, or product usage.

Customer retention 52

Customer retention Surveys Feedback Education 52

TeleDirect

JANUARY 28, 2021

TeleDirect , the leader in business process outsourcing (BPO) services, including our flexible & affordable call center platform, has customized solutions to help you get ready for 2021, regardless of your particular business sector or industry. How can your company prepare for a successful new year? Upgrade or establish a call center.

Customer Service 111

Customer Service Business Process Outsourcing outsourcing Upselling 111

aircall

JANUARY 6, 2021

Financial services are not only important to consumers, the financial services industry plays an important role in the financial health of our country , which has a direct effect on the national economy. . The financial services industry is instrumental in managing financial risks on a national level and keeping the economy strong.

Sales 62

Sales Banking Call Center Upselling 62

Totango

APRIL 2, 2021

Since 2016, the TrustRadius Top Rated Awards have become the industry standard for unbiased recognition of B2B technology products. Based entirely on customer feedback, they have never been influenced by analyst opinion or status as a TrustRadius customer. What Our Customers are Saying. Try Totango for Yourself.

industry standards 63

industry standards Upselling B2B Enterprise 63

Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. Acting on customer feedback doesn’t mean doing one thing. upselling to the most loyal customers) Process changes (e.g.

Customer Experience 167

Customer Experience B2C Journey mapping B2B 167

ChurnZero

MARCH 7, 2025

3: Customer marketing: A community helps identify champions, supports upsell/cross-sell opportunities, and provides feedback for your product roadmap. 3: Catalog your content needs: Focus on self-service content, product information, FAQs, roadmaps, best practices, tips and tricks, and industry news.

SaaS 52

SaaS Gamification B2B Metrics 52

CCNG

OCTOBER 19, 2022

Accenture, 2018) By industry, supermarket chains provide the best customer experience, while TV and Internet service providers provide the worst. Temkin, 2017) After a bad experience, 30% of consumers tell the company, 50% tell their friends, and 15% provide feedback online. over the last two years, 2.4

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

Nicereply

DECEMBER 17, 2020

Across the software industry, there are plenty of theories on how to increase software value, stickiness, and sell to wider audiences. This hands-on approach guides the customer to drive more value, ultimately increasing upsells, renewals, and referrals. You can listen to Customer Experience Leaders Chat also on: Apple Podcasts.

Upselling 98

Upselling Sales Feedback Customer Experience 98

CSM Magazine

MARCH 24, 2025

Almost every industry is looking to switch to LMS compliance training. Compliance training educates your employees concerning the rules and regulations of the industry. Customer training through an LMS optimizes onboarding, lessens employee turnover (increases retention), and presents several opportunities for upselling.

Upselling 52

Upselling Education Feedback Management 52

ProProfs Blog

DECEMBER 11, 2020

Gaining better profits by recommending the right products during an upsell opportunity. Capture Customer Feedback Everytime. Once a chat or support ticket comes to an end, you need to send in a CSAT survey to your customers to capture their feedback. It’s quick and helps you collect feedback faster. Train Your Employees.

Metrics 148

Metrics Abandon rate Surveys Customer effort 148

Totango

NOVEMBER 25, 2020

Feedback metrics like NPS and CSAT scores. Equipped with this knowledge, CS teams can create more opportunities for upsells/expansions, as well as reduce churn rates. . – Phil Nanus, VP of Customer Success Research at the Technology and Services Industry Association (TSIA) “ Using Customer 360 to Improve Customer Success.

CRM 112

CRM Upselling Metrics Accountability 112

CSM Magazine

JULY 16, 2020

Whatever the industry, successful companies know that building a business based on price alone is not sustainable. Here are 3 ways AI can help the insurance industry in key areas: 1. Maximise machine learning to add feedback functionality to insurance bots. The UK general insurance market continues to be fiercely competitive.

Automotive 59

Automotive Transportation Upselling Enterprise 59

Hodusoft

JULY 2, 2024

Expert’s Insight On Designing Competitive Customer Experiences in Insurance Industry In recent years, the insurance industry has evolved at a great pace. Just like other industries, delivering exceptional customer experiences has become more critical in the insurance sector as well.

Agent burnout 52

Agent burnout Customer Experience Abandon rate Average Handle Time 52

Interaction Metrics

JANUARY 7, 2025

The discussion highlighted the synergy between scientific customer feedback and customer journey mapping, likening these two tools to the left foot and right foot of an effective CX strategy. Fixing these friction points leads to fewer cancellations, happier customers, and a smoother path to upselling additional features.

Journey mapping 62

Journey mapping Consulting Consulting B2B 62

Totango

JUNE 4, 2019

According to research by workplace collaboration specialist Atlassian, less than 1 in 5 people believe companies listen to their feedback. Whenever a customer offers feedback, they are giving you an opportunity to make them happy—or at least happier. Be sure you are capturing feedback at multiple levels as well.

Upselling 83

Upselling Feedback Enterprise Surveys 83

Interaction Metrics

APRIL 17, 2025

Qualtrics is the industry standard for customer experience surveys. At Interaction Metrics, we help organizations of all sizes improve how they collect and use feedback. It was built for organizations with the resources to manage layered feedback systems, not for lean teams that need quick, actionable customer feedback analysis.

Surveys 48

Surveys Enterprise B2B Analytics 48