article thumbnail

Why Your Search Bar Isn’t Enough: The Real Difference Between a KnowledgeBase and a Knowledge Management System

CCNG

Its a common misconception – those tools may store information, but they fall short in delivering the right answers, actionable processes, and feedback loops for multi-channel support for both employees and customer self-service. Feedback Loops for Continuous Improvement: Missing details? Whats the Confusion? Lets clear it up.

article thumbnail

Reducing hallucinations in LLM agents with a verified semantic cache using Amazon Bedrock Knowledge Bases

AWS Machine Learning

Solution overview Our solution implements a verified semantic cache using the Amazon Bedrock Knowledge Bases Retrieve API to reduce hallucinations in LLM responses while simultaneously improving latency and reducing costs. The function checks the semantic cache (Amazon Bedrock Knowledge Bases) using the Retrieve API.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Using Customer Feedback to Drive Company Growth with Michelle MacCarthy

ShepHyken

Anytime you digitize an experience or introduce new technology, ensure you have the basic tools your customers need to easily find what they need, like a good knowledge base on your website, FAQs, or video tutorials. Why is customer feedback important? How can customer feedback be used to improve service?

Feedback 323
article thumbnail

Is it Time to Dump Your Outdated Knowledge Base?

Vistio

Yet, many contact centers are still clinging to their outdated knowledge bases like travelers refusing to give up paper maps in a world of GPS. Traditional knowledge bases are holding your team back. Why Knowledge Bases Fail Agents Agents today need answers in seconds, not minutes. The short answer is no.

article thumbnail

5 Top Customer Service Articles of the Week 5-10-2021

ShepHyken

As a result, qualitative surveys, like Net Promoter Score, end up missing critically important feedback. 10 Ways Knowledge Base Can Improve Customer Experience by Sony T. Here are 10 ways Knowledge base software can improve customer experience.

article thumbnail

Empower your generative AI application with a comprehensive custom observability solution

AWS Machine Learning

Observability empowers you to proactively monitor and analyze your generative AI applications, and evaluation helps you collect feedback, refine models, and enhance output quality. In the context of Amazon Bedrock , observability and evaluation become even more crucial.

article thumbnail

Use RAG for drug discovery with Knowledge Bases for Amazon Bedrock

AWS Machine Learning

Knowledge Bases for Amazon Bedrock allows you to build performant and customized Retrieval Augmented Generation (RAG) applications on top of AWS and third-party vector stores using both AWS and third-party models. If you want more control, Knowledge Bases lets you control the chunking strategy through a set of preconfigured options.

APIs 134