Beyond Philosophy
OCTOBER 17, 2024
Listen to the podcast: Getting customers to leave feedback is a challenge. However, that feedback is essential to managing your experience. So, I am sharing it here as well since many of you might have the same question about getting customer feedback. People usually choose the smiley face for feedback.
Callminer
SEPTEMBER 1, 2020
See how customer feedback management is the increasingly technical process of sourcing feedback from customers and using it to inform business decisions.
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Beyond Philosophy
SEPTEMBER 27, 2024
She wants to know how to manage rising customer expectations with fewer resources than she used to have. Effective management of rising expectations requires identifying which aspect of the expectations is rising—rational, emotional, or sensory—and whether it aligns with your business goals. Claire Dunwood has a pickle.
Genroe
OCTOBER 21, 2024
Sitting with management at the final review for your customer survey questionnaire someone is going to ask about the incentive for survey completions. It’s a good question but what is the right answer? It depends on a lot of factors.
Advertiser: Vanilla Forums
This practical 26-page eBook provides product managers with the strategies needed to deal with the common pitfalls that come with opening up the inevitable floodgate of data that comes with asking your customers and internal stakeholders for their input. How to make internal feedback more effective and inclusive.
delighted
AUGUST 4, 2023
However, as your program continues, regularly reviewing and digesting negative feedback can start to feel draining and defeating. How can you navigate that feeling to uphold your organization’s feedback-forward culture, while protecting your mental health? When will we get our 100th response? Let’s dive in.
Customercount
AUGUST 20, 2020
View or download the presentation by Lisa Kobek from CustomerCount® on why resorts should be focusing on owner engagement with feedback tools at this difficult time for the hospitality sector. The post Engaging owners through feedback tools appeared first on CustomerCount.
Speaker: Beth Vanderkolk, Lindsay Olson, & Amanda Peterson, The MURAL Community Team
Not only has the community offered a brilliantly collaborative space to MURAL customers, it has garnered excellent product feedback and ideation and has, in such a short time, proven itself a community worth emulating. So, how did they do it? The MURAL community team is joining us on August 24th at 12 pm EDT to discuss just that!
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
Advertiser: Vanilla Forums
This practical 26-page eBook provides product managers with the strategies needed to deal with the common pitfalls that come with opening up the inevitable floodgate of data that comes with asking your customers and internal stakeholders for their input. How to make internal feedback more effective and inclusive.
Speaker: Scott Baldwin of ProductBoard
Product managers and community managers share a common goal: to deliver value to their users. Listening to the voice of the customer (VoC) and utilizing product feedback and ideation are some of the most effective ways to do just that. How product managers and community managers can work effectively together.
Speaker: Kristina Evey, Customer Experience Strategist, The Customer Experience Podcast for Business Leaders
How to set and manage CX expectations. How to get the best possible feedback from customers. By the end of this webinar, you will know: What drives buying decisions. The steps necessary to define CX strategy. Outcomes of effective Journey Maps. October 17th, 2018 11:00 AM PST, 2:00 PM EST, 6:00 PM GMT
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships! Are you wondering if your Subject Matter Expert actually got that last review request? Register today to save your seat!
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