Remove Feedback Remove Morale Remove Workshop
article thumbnail

Boost Agent Morale with These 6 Strategies

Playvox

When customer interactions are the heartbeat of business operations, one crucial factor often takes center stage – agent morale. All of this leads to better agent morale. Let’s take a deeper look at the factors that influence employee engagement and morale.

Morale 90
article thumbnail

Top 5 Customer Service & CX Articles for Week of July 1, 2024

ShepHyken

Regularly collect feedback from staff through surveys, meetings, or suggestion boxes to identify customer pain points and opportunities for improvement. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops. Connect with Shep on LinkedIn.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Top 5 Customer Service & CX Articles for Week of November 20, 2023

ShepHyken

My Comment: The obvious way to track customer satisfaction is by asking the customer for feedback. Consumers are increasingly less likely to provide companies with direct feedback about bad experiences, so brands need to tap into feedback where customers are giving it. The most recent piece was about boosting agent morale.

Morale 166
article thumbnail

Guest Blog: Improve Company Culture By Listening to Your Employees

ShepHyken

Feedback from customers and opinions of management can all be skewed due to a limited perspective. Create training programs and professional development workshops. Email out an “Idea of the Month” proposed by employees to then open for feedback, constructive criticism, suggestions for implementation, proposed timelines etc.

article thumbnail

The Role of Training in Preparing Call Center Teams for Success

TeleDirect

It improves service quality, boosts morale, reduces turnover, and ensures that agents can handle a wide range of customer interactions professionally. Encourage Peer Mentoring and Feedback Create a collaborative environment where experienced agents support new hires and share best practices.

article thumbnail

Cultivate Emotional Agility to Transform Customer Contact

Real Blue Sky

Continuous Feedback and Coaching: Regular feedback is vital. Use real interactions (recordings when possible) to discuss what worked and what didn’t, providing constructive feedback and recognizing improvements. This can be done through self-reflection, seeking feedback, and engaging in mindfulness practices.

article thumbnail

Unlocking Success in 2024 With These 6 Essential Learnings From 2023

Beyond Philosophy

Attending a conference to share projects and get feedback is an excellent way to help you navigate your career. Not only is it good for morale, but it is also excellent motivation to keep working for that higher score goal. One of the significant changes during COVID-19 was the lack of conferences. NICE Systems, Inc.,