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Quality Monitoring and Feedback “What gets measured gets managed.” “Feedback is the breakfast of champions.” ” These two quotes pretty much sum up the necessity of regular monitoring and feedback. Working on customer feedback Implementing multi-channelsupport Improving products and services 4.
Omni-channels. Supportchannels enable businesses to provide customers with information, solve problems, and respond to complaints. This collaborative integration enables customers to share feedback, allows messaging across multiple touchpoints, and provides live connections to retailers. Artificial Intelligence.
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