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Provide Omni-ChannelSupport. For example, someone enjoys calling up customer support to solve their issues, while a more introverted person may prefer reaching out via social media platform such as WhatsApp or live chat. That’s where omnichannel support comes in handy.
Quality Monitoring and Feedback “What gets measured gets managed.” “Feedback is the breakfast of champions.” ” These two quotes pretty much sum up the necessity of regular monitoring and feedback. Quality assurance in a callcenter often involves thoroughly monitoring and evaluating agent performance.
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