ProProfs Blog

APRIL 19, 2019

No matter how amazing your product is or how brilliant your sales and marketing strategies are, without excellent customer service, your business might flounder. Whether you are in sales, marketing or support, everybody is expected to go that extra mile to provide an excellent service to clients. Create a Survey to Gather Feedback.

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Sales Marketing Customer Service Multi-channel support 128

JustCall

NOVEMBER 24, 2022

In this dynamic business world, companies are putting every possible effort to train their sales professionals as they are the people who bring business to the company and improve the bottom line. It is why businesses keep looking for ways to train their employees, and role play is one such impactful sales training technique.

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Sales Construction Feedback Scripts 52

CSM Magazine

SEPTEMBER 24, 2024

Does feedback about the specific brand affect your decisions about products or services? Using customer feedback to improve service quality helps companies retain customers for up to 70% longer. Let’s explore the various opportunities customer feedback offers to transform your business and some best practices to consider.

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Feedback Construction Surveys Best practices 52

ShepHyken

AUGUST 14, 2020

It’s not just about interaction with sales or customer service. Here are tips that can help ensure improved CX even while the world is facing the coronavirus crisis. #1. Post-sale monitoring. The post-sale monitoring process involves a set of tasks that need to be performed as soon as the consumer buys the product or service.

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Customer Experience Entertainment Sales Healthcare 333

CSM Magazine

OCTOBER 21, 2024

In this blog post, we will explore some essential tips for delivering the best customer experience that can help your business thrive. Conduct surveys, gather feedback, and stay attuned to industry trends to get a better idea of what your customers expect from your products or services.

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Customer Experience Customer centricity Feedback Surveys 52

Callminer

NOVEMBER 25, 2019

An outbound call center places calls instead of receiving them, typically with a focus on nurturing and closing sales. This matters immensely as longer calls caused by extensive sales pitches are typically less successful than their shorter counterparts. Expert Tips on Important Call Center Metrics to Track. Average Call Length.

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Best practices Call Center Metrics Average Handle Time 182

Nicereply

AUGUST 28, 2023

You’ll not only receive actionable tips on how to deal with customer complaints with greater efficiency but also list the general steps employees can take to handle customer complaints appropriately. Let’s now take a look at some actional tips that you can implement today to resolve customer complaints better.

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Complaint resolution Feedback Customer Service Sales 98

Beyond Philosophy

MARCH 16, 2016

All Customer Experience professionals are in sales. Even if you never sell a good or service to a single Customer, you are still in sales. I would add a few more, including the following: Tip #1: Frame your CX program benefits in terms that matter to your C-Suite. Tip #2: Get more time for Customers on the agenda.

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Consulting Consulting Sales Customer Experience 281

Integrity Solutions

APRIL 19, 2024

Mastering the human side of selling is key to sales success, but what does phrase that mean exactly? At its essence, humanizing the sales experience is really about personalization. The desire for a personalization in the sales experience has only grown in recent years. The same holds true across the sales-service continuum.

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Personalization Sales Scripts Contact Center 105

Monet Software

JUNE 29, 2021

Here are a few tips. #1 Some agents arrive knowing how to accept and incorporate feedback. Making QA feedback a regular occurrence has many benefits. When agents deal with feedback once or twice per week, they become more comfortable with it. Regular feedback also allows leaders to strike while the iron is hot.

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Contact Center Feedback contact center workforce Construction 62

CSM Magazine

OCTOBER 30, 2024

Here are ten tips to enhance the customer service experience in telesales via sales outsourcing. Seek feedback: Ask for constructive criticism from supervisors and peers. By implementing these ten tips, telesales professionals can create more meaningful interactions, leading to increased customer satisfaction and loyalty.

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Customer Service Construction CRM outsourcing 52

ShepHyken

NOVEMBER 20, 2020

He shares six tips and strategies to share with your team for improving the eCommerce customer experience. By coaching to handle every situation amazingly well, you can improve reputation and get more sales/. Here, you’ll learn five insightful tips to transform your eCommerce customer service by investing in your team.

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Customer Service Chatbots Education Feedback 375

ShepHyken

SEPTEMBER 7, 2023

Regularly update training materials based on customer feedback. Encourage shadowing experienced account managers who can disseminate their best tips and tricks. Feedback collection and analysis Teach your team how to conduct surveys and interviews with customers. Partnering with your sales team here can help.

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B2C Customer centricity Feedback Upselling 349

LiveVox

DECEMBER 23, 2019

11 Tips for Converting Customer Complaints to Sales Opportunities Any salesperson worth their salt knows that all customer feedback is valuable—even and especially the negative type. The post 11 Tips for Converting Customer Complaints to Sales Opportunities appeared first on Livevox.

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Sales Surveys Feedback 53

JustCall

SEPTEMBER 30, 2024

Who better to help them do that than the king of sales podcasts himself, Nick Cegelski. Nick is a founder himself, and his podcast – 30 Minutes To President’s Club – is arguably the most popular sales podcast in the world. It doesn’t have to be a hard sales pitch yet.” Listen to the podcast to figure out).

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Sales Scripts Finance Call Center 52

aircall

SEPTEMBER 25, 2018

You’ll never get a better opportunity to analyze your own behavior, learn what mistakes you’ve made, and increase sales efficiency moving forward. Review your sales readiness. The moment a sales prospect decides to go with another product isn’t the end of your relationship. Anger or resentment aren’t uncommon.

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Sales Feedback Marketing Call Center 109

Fonolo

APRIL 1, 2021

For today’s businesses, closing deals and making sales isn’t enough. It’s a great way to explore trends within customer feedback and identify problem areas. By analyzing your data and customer feedback, you can pinpoint problem areas in your processes and boost your score! Gather and utilize customer feedback.

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Contact Center Call Center Interactive Voice Response Feedback 152

Nicereply

DECEMBER 21, 2021

Maximize the value of using Nicereply day-to-day and learn how to manage customer feedback! If you work as a Customer Support Manager, working with feedback is a huge part of your to-do list. Let’s look at the best practices of how to manage customer feedback. Negative feedback shouldn’t be ignored.

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Best practices Feedback Management Surveys 98

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. Inside sales teams have already been accustomed to remote selling. The role of field sales reps is a bit different on the other hand. Tips, Tricks, and Hacks for Remote Selling.

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Sales Chatbots Analytics Wireless 52

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. Inside sales teams have already been accustomed to remote selling. The role of field sales reps is a bit different on the other hand. Tips, Tricks, and Hacks for Remote Selling.

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Sales Chatbots Analytics Wireless 52

Fonolo

DECEMBER 16, 2021

promoting sales; . 3 Tips to Reduce Cost Per Contact in the Call Center. Be wary of negative customer feedback. 5 Tips For a Great Social Media Customer Service Strategy . Seek and reward customer feedback. TIP: Psssst. improving customer satisfaction; and . enhancing your business processes. .

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Customer Service Contact Center Abandon rate Call Center 146

Global Response

MAY 22, 2023

And at the heart of such a model is customer feedback. Customer feedback allows your customers to provide feedback not only on the quality of your service or products, but also insight on their experiences, needs and preferences, and suggestions for business direction, new products, and more. Customer feedback.

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Feedback outsourcing Customer centricity Surveys 62

Fonolo

OCTOBER 5, 2021

TIP: If you track NPS by agent, be sure to take their specific roles into consideration. An agent whose role it is to cancel services is more likely to receive a much lower score than an inbound sales rep. Ask for detailed customer feedback as part of your NPS survey. Take action when feedback is noted.

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Abandon rate Inbound sales Contact Center Surveys 153

Fonolo

JUNE 22, 2021

For a sneak-peak, and to get a head start on improving engagement, read some of the top tips from our guide below (and then download the complete guide here. Employee Engagement Tip #1: Invest in communication. Employee Engagement Tip #2: Give them real benefits. Employee Engagement Tip #3: Invest in agent-first technology.

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Call Center call center software Employee engagement Gamification 151

Totango

JANUARY 2, 2024

To transform your organization to reach this next level, enterprises often need a change agent who can help both functional teams and customers shift their behaviors to drive better results in the post-sales journey. She also discussed the importance of CS having a good relationship with the Sales Operations team.

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Automotive Journey mapping Self service Sales 102

Nicereply

APRIL 29, 2024

No matter what your job title is, you’re more than likely to receive some form of negative feedback. Whether a customer complaint or a note from a supervisor, all forms of feedback can be helpful to you. This article will give you the tools necessary to respond to negative feedback calmly and professionally.

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Feedback Construction B2B Call Center 52

JustCall

APRIL 3, 2024

But, it also leads to chaotic calls and handling long call queues for customer support and sales teams. Let’s explore the top 10 tips high call volume call centers could use. When a call surge hits, your sales and customer service teams bear the brunt. It can further lead to a dip in customer experience and a shrinking ROI.

Sales 52

Sales Interactive Voice Response Abandon rate Wait times 52

Calltools

JULY 10, 2024

If you lose even one, you have to lead a new prospect through the entire sales funnel to earn their business. Tips to Improve Customer Satisfaction Scores You’re not stuck with your current customer satisfaction score. Try the following tips to improve CSATs and reap the benefits: 1. CallTools can help.

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Brand ambassadors Contact Center Self service Advertising 52

JustCall

MARCH 28, 2023

Want to set your sales team up for success? When you’re dealing with remote sales teams placed in different corners of the globe, it can be particularly challenging to meet targets. As a sales leader, it is difficult to craft a sure-shot plan on how to manage a remote sales team. What exactly do they do well?

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Sales Management Morale Employee engagement 52

Quality Contact Solutions

JANUARY 27, 2022

Whether your call center is inbound or outbound , and if you have a product or service to deliver, finding ways to increase sales is a consistent priority. The topic of increasing sales is so prevalent that thousands of books and articles are published. Increase Sales with Cross-Selling. Sales and Service.

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Sales Upselling B2C Best practices 98

JustCall

APRIL 3, 2023

As a sales professional, you understand the importance of making a great first impression with prospects. But how can you ensure that every inbound sales call is a success? The answer lies in a well-crafted sales call script. Here are some tips to help you get started: a. Let’s look at each in detail.

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Inbound sales Scripts Sales Best practices 40

Fonolo

AUGUST 24, 2021

8 tips for creating an ideal call center environment. Here are some tips to improve your call center environment: 1. Don’t just focus on sales goals and revenue. By offering your agents tips and tricks throughout their tenure, it gives them the opportunity to consistently improve. Recognize agents for strong performance.

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Call Center Morale Best practices Contact Center 148

aircall

OCTOBER 6, 2021

One of the best strategies for increasing engagement and retention is to refine your sales onboarding process. In this article, we’ll look at effective sales onboarding and how it can fundamentally improve the new hire experience for your sales professionals. Defining Effective Sales Onboarding.

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Sales Scripts Best practices Feedback 117

JustCall

OCTOBER 22, 2023

Sales without speed are nothing. That’s just the tip of the iceberg. The sales process is fraught with crippling challenges that can negatively impact the salesperson’s productivity (and, of course, the company’s bottom line). Competitive Pressure : Sales is a competitive arena. ” The worst part?

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Sales Scripts CRM Time management 52

JustCall

MAY 4, 2023

Monitoring sales performance is essential for any business to achieve success. By tracking the key success metrics and analyzing sales data, companies can uncover areas of improvement, optimize their sales processes, and boost revenue. Let’s start with the basics!

Sales 52

Sales Metrics Analytics CRM 52

JustCall

MAY 4, 2023

Monitoring sales performance is essential for any business to achieve success. By tracking the key success metrics and analyzing sales data, companies can uncover areas of improvement, optimize their sales processes, and boost revenue. Let’s start with the basics!

Sales 52

Sales Metrics Analytics CRM 52

ShepHyken

MARCH 31, 2021

This time I want to share a few tips on what to do for these special days that are observed throughout the year. Focus on Feedback. This brings your customers in for a face-to-face discussion, giving you real feedback and the chance to learn your customers’ opinions of your most current offerings. Conduct a Focus Group.

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