Liveops

MARCH 11, 2021

Watch the full webinar here. . You need to provide them with tools to share feedback with you on their level of engagement.” – Greg Hanover . An important piece to integrate is real-time feedback. Liveops is a virtual contact center offering an on-demand agent network for customer service and sales needs.

Gamification 118

Gamification Enterprise Contact Center Contact center software 118

VirtualPBX

AUGUST 15, 2023

Over the past three months, VirtualPBX has hosted a comprehensive Business SMS Webinars Series, covering a range of topics crucial for businesses looking to incorporate SMS seamlessly into their strategies. Webinar 4: Opt-out Understanding the opt-out process and its seamless integration with SMS registration were central themes.

Best practices 98

Best practices Marketing Feedback Sales 98

Nicereply

MARCH 16, 2022

Some treat Customer Experience as a synonym to Customer Success, others see Success and Support as part of the CX team, and still, others prefer it reports into Sales as a way to increase upsells and renewals. She had a very unique solution to this structure: incorporating Sales into the Customer Experience team.

Sales 111

Sales Customer Experience Upselling Self service 111

ChurnZero

SEPTEMBER 14, 2021

There’s a common (albeit misplaced) fear among CSMs that sales talk will tarnish their customer’s trust and set fire to the relationships they’ve worked so hard to build. . But nothing could be further from the truth so long as you handle your sales conversations with tact, understanding, and integrity. .

Sales 94

Sales Upselling Morale SaaS 94

CSM Magazine

JANUARY 28, 2025

Whether delivered through an online knowledge base , interactive webinars, or in-platform tutorials, customer education ensures your users not only understand your offering but also develop a deeper connection to your brand. Continuously update and expand your educational content to reflect new features, services, or customer feedback.

Education 52

Education Upselling SaaS Self service 52

Cincom

FEBRUARY 21, 2025

Speed, accuracy, and the ability to meet customer demands efficiently are the pillars of success for the sales team. Configure, Price, and Quote (CPQ) software plays a vital role in automating product configuration, pricing, and quote generation helping sales teams to easily handle complex pricing scenarios.

Sales 40

Sales Gamification Finance Best practices 40

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. We spoke to a few leaders and experts from across industries to understand what remote sales practices, and hacks they are using. Tips, Tricks, and Hacks for Remote Selling.

Sales 98

Sales CRM Chatbots Analytics 98

CCNG

JUNE 7, 2023

This helps enhance the customer's shopping experience and can lead to increased sales and customer satisfaction. Continuous Improvement : Chat GPT can learn from interactions and customer feedback, enabling it to continuously improve its responses over time.

Contact Center 195

Contact Center CCNG APIs Scripts 195

Kayako

NOVEMBER 11, 2015

We’re all familiar with the basic sales funnel – marketing passes leads on to sales, sales accepts them, converts leads to opportunities and then (hopefully!) The opportunities stage is critical to the success or failure of a deal, but it’s often overlooked by sales teams. The expanded sales funnel. wins the deal.

Sales 55

Sales Coaching industry standards Feedback 55

ProProfs Blog

AUGUST 14, 2020

More than 80% of customers seek immediate response for sales or marketing questions. But this number rises up to 90% when their question is solely about sales. To know what your prospective buyers really think, you need a tool that helps you capture their feedback efficiently. Improves sales. Webinar Registrations.

B2B 174

B2B Analytics Education B2C 174

CrazyCall

FEBRUARY 5, 2019

Objections are a common occurrence in sales, even with the best pitch out there you can still get “NO” for an answer. There are several reasons for sales objection, related to price, trust, and a product. Let’s talk about common sales objections and the best ways to overcome them. What is a sales objection?

Sales 106

Sales Scripts industry standards Feedback 106

ChurnZero

DECEMBER 15, 2021

Sales, Marketing, and Product teams can all benefit from having the answers to those sorts of questions. Customer Success Software & Sales. Customer Success software can easily show Sales teams the customer type or particular industry in which current customers have renewed, or are forecasted to renew. Realistic Timeliness.

Sales 98

Sales Marketing Accountability Surveys 98

JivoChat

MARCH 29, 2022

During the pandemic, webinars have grown in popularity as an alternative to in-person events. Considered by 73% of marketers as the best way to generate quality leads, Webinar is a valuable marketing tool, which you can use for different purposes. What is a Webinar? Types of Webinar. Lead Generation.

Education 75

Education Surveys SaaS Personalization 75

ChurnZero

FEBRUARY 21, 2025

Donna asked in her recent ChurnZero webinar. You can also watch her webinar in full at the end. Internally, sales teams are the most likely to object to introducing paid CS services, due to concerns about slowing down new deals. Theyre always worried the price is increasing, and that its going to slow the sale down, says Donna.

Sales 52

Sales Metrics Marketing Accountability 52

Cisco - Contact Center

MAY 13, 2020

Either way, multiple touchpoints between a company and its customers will span across multiple organizations such as sales, marketing, and customer service, and across multiple channels such as e-mail, online, salespeople and media, creating silos that can result in inconsistent customer experiences. Join our Webinar. Learn More.

Customer Experience 68

Customer Experience Contact Center contact center solutions Analytics 68

aircall

OCTOBER 25, 2018

Alex has a professional background in creating and leveraging targeted sales enablement content to produce qualified leads and increase sales efficiency. The growing buzz around sales enablement. Up until a few years ago, sales enablement was not a function that warranted any serious attention.

Sales 75

Sales B2B Outbound sales SaaS 75

Totango

JUNE 3, 2022

Sales to Customer Success Handoff Email Template. As [Sales Rep Name] mentioned, I’ll be your main point of contact, and it’s my job to make sure you have everything you need to achieve your goals with our products. An excellent opportunity to engage clients is inviting them to an event, such as a webinar or seminar.

Feedback 115

Feedback SaaS Surveys Accountability 115

Comm100

APRIL 15, 2025

Agents and managers are buried in chat logs, escalation notes, and sentiment feedback with no easy way to extract meaning or trends. But when it comes to understanding why customers churn, where agents need coaching, or which chats could have led to a sale, teams are still in the dark.

Coaching 52

Coaching Sales Accountability Feedback 52

CrazyCall

FEBRUARY 5, 2019

Objections are a common occurrence in sales, even with the best pitch out there you can still get “NO” for an answer. There are several reasons for sales objection, related to price, trust, and a product. Let’s talk about common sales objections and the best ways to overcome them. What is a sales objection?

Sales 91

Sales Scripts industry standards Feedback 91

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. This all owed customers to passively give direct feedback and Untappd to collect the needed information for customer segmentation. The second was an internal forum to share positive customer feedback. Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT.

Morale 72

Morale Education Surveys Accountability 72

Kayako

OCTOBER 1, 2015

Morten Lundsby, ex-Googler and founder of user insights tool UserChamp, joined us for a webinar in which he took a look at ways to get more value out of your customer conversations. In the webinar, Morten talks us through how to push onboarding materials upstream before a potential customer is a customer. Not ready to watch?

Sales 97

Sales Marketing Feedback Accountability 97

Nicereply

OCTOBER 16, 2024

Regularly gather feedback through surveys, reviews, or direct interactions. Provide Value Beyond the Product As a brand, customers expect you to deliver a product, which results in you making a sale. One way to do this is to offer educational content, such as blogs, videos, webinars, or free resources. Gather their feedback.

Education 52

Education Entertainment Feedback Chatbots 52

CustomerSuccessBox

SEPTEMBER 30, 2021

Webinars are a condensed and easy way to find out more about a topic you like. We’ve gathered some of our favorite customer success webinars. Webinar 1 – How to Onboard Customers Remotely. Join us to discuss onboarding customers remotely on this webinar. Webinar 2 – How to do Churn analysis.

Customer advocacy 52

Customer advocacy B2B B2C SaaS 52

Beyond Philosophy

MAY 12, 2022

I was a guest on a webinar with Verint on the Engagement Capacity Gap , which discusses where organizations need to be in this area vs. where they are with the Chief Marketing Officer of Verint, Celia Fleischaker. A European insurer uses AI to use the data and the feedback to determine the next best action.

Contact Center 195

Contact Center Analytics First call resolution Consulting 195

Totango

AUGUST 13, 2024

In particular, you need to arm your customer success team with razor-sharp processes and cutting-edge tools that optimize long-term customer value throughout the post-sales journey. Voice of the customer : Supporting or implementing a program to gather and act on customer feedback. Ready to sharpen your CS Ops game?

Customer centricity 112

Customer centricity Sales Enterprise Metrics 112

ChurnZero

DECEMBER 20, 2021

Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content. Check out our top five Customer Success webinars brought to you by ChurnZero in 2021.

Chief Customer Officer 52

Chief Customer Officer SaaS Benchmark B2B 52

Liveops

MARCH 15, 2021

Watch the full webinar here. . You need to provide them with tools to share feedback with you on their level of engagement.” – Greg Hanover . An important piece to integrate is real-time feedback. Liveops is a virtual contact center offering an on-demand agent network for customer service and sales needs.

Gamification 62

Gamification Enterprise Contact Center Contact center software 62

ClientSuccess

MARCH 8, 2021

From upsell inquiries from sales to feature testing requests from product to the all-consuming customer requests, it is a lot to deal with. It makes sense, then, that marketing would be so keen to gather customer stories and feedback about the value they’re experiencing with your product. Customer marketing is key. Want to learn more?

Customer advocacy 92

Customer advocacy Upselling Marketing Sales 92

Totango

JUNE 10, 2022

In a recent webinar titled “Navigating Your Customer Success Career Path”, Totango’s Sr. Some of the key takeaways from the webinar included: . After the live webinar, the speakers participated in a Q&A session with audience members. Here is a recap of the Q&A and be sure to check out the webinar on-demand below. .

Chief Customer Officer 108

Chief Customer Officer Best practices Accountability Feedback 108

aircall

FEBRUARY 24, 2021

Using the right tools is an essential part of improving sales efficiency. The only problem is that there is: An overabundance of sales software programs. The Importance of Sales Effectiveness for Maximizing Sales. What separates the top performers on your sales teams from the average performers? The solution? .

Sales 62

Sales Technology call center software CRM 62

Nicereply

APRIL 30, 2020

Be all ears to your customers and let them boost your sales because of your ace customer services. This can be a free eBook guide to your services or a discounted entry for your next webinar or just extra credits in their account. Your sales and service teams are aligned with homogenous information about customers. Be proactive.

Sales 69

Sales Customer Service Upselling CRM 69

ChurnZero

NOVEMBER 20, 2020

Third-party software review sites aren’t only a Sales and Marketing tool to drive brand awareness and lead generation. If you missed the webinar, you can watch in on-demand. I prefer NPS, but again, it doesn’t matter what method you use to try to incite feedback; it matters if you take action on that insight.

Finance 98

Finance Feedback Sales Accountability 98

Totango

AUGUST 16, 2022

Other types of apps that may support customer retention include software for dunning management, collecting user feedback, tracking customer loyalty and analyzing client behavior. Hubspot provides CRM features for use across organizations, including marketing, sales, customer service and operational teams. Customer Feedback: Qualroo.

Customer retention 106

Customer retention Upselling CRM SaaS 106

ChurnZero

AUGUST 14, 2020

Its workstreams rely upon inputs such as sale’s manual data entry and gut instincts. Since buyers typically follow a uniform purchasing journey, CRMs are ideal for managing a sales pipeline. (If If you think a CRM is suitable for post-sale customer management, you’re wrong and here’s why.). Sales or Sales Operations.

CRM 87

CRM Finance Upselling Accountability 87

Infinity

FEBRUARY 23, 2022

Most marketers will already be using PPC feedback loops to some extent. An effective feedback loop is a sure way to get visibility on the elements of your PPC campaigns that are either working hard or hardly working at all. The PPC feedback loop. Register for our on-demand webinar: Calls not clicks, a new PPC goal for 2022.

Feedback 52

Feedback Marketing APIs Advertising 52

ChurnZero

APRIL 2, 2021

In this article, we look at how three teams that have a major role in shaping the customer experience – sales, product, and marketing – can use Customer Success software to level up their game and drive success. . How Sales Benefits from Customer Success Software. Get tighter industry focus. Find more relevant customer references.

Sales 64

Sales Marketing Surveys Accountability 64

ChurnZero

NOVEMBER 26, 2024

To find out more, view our webinar, Why Titles Matter In Customer Success , with Parul Bhandari, fractional customer experience leader at CustomerXSuccess. These might include providing product feedback or internal collaboration. For example, “Enterprise Customer Success Manager”. 3: Provide an engaging overview.

SaaS 52

SaaS Upselling Enterprise industry standards 52