Jive

AUGUST 9, 2018

And the agent can even give real-time feedback on what the bot is providing to help it become smarter. In a white paper by Jive Communications, we highlight how educating our customer support to be problem-solvers helps us maintain our 68 NPS (Net Promoter Score ), a measure of customer satisfaction). It’s really a partnership.

Contact Center 75

Contact Center Chatbots Employee engagement Education 75

Comm100

OCTOBER 17, 2017

Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service. The downloadable contains scripts for all kinds of scenarios, ranging from greetings to collecting personal information, and can help your live chat team deliver more efficient, quality support immediately. Now] I’m getting instantaneous feedback.

Customer Service 71

Customer Service Customer Care Surveys Feedback 71

Andrew Mcfarland

SEPTEMBER 21, 2022

This includes: They are open to receiving feedback. They can ask for feedback. This approach includes creating personalized email templates and cold-calling scripts. In this case, you can provide them with content like e-books, webinars, and white papers. They are open to new ideas and suggestions.

Morale 48

Morale Sales Scripts CRM 48

Callminer

MARCH 6, 2020

While technology such as automated scorecards , speech analytics , and other tools enable managers to monitor agent performance objectively, customer service managers must be highly organized and have the ability to provide constructive feedback to motivate their teams to achieve continuous improvement.

Management 207

Management Customer Service Consulting Consulting 207

OctopusTech

JULY 18, 2022

Operators of call centers have cold calling skills which let your company get immediate feedback, can perform a quick follow-up or can introduce your products and services to new and potential customers. You can share the link of the learning resource in a pre-call mail or on social media in the form of a case study or a white paper.

Best practices 62

Best practices Call Center Sales Personalization 62

CustomerSuccessBox

JUNE 27, 2022

Without CS enablement, a CSM would have to go to the marketing division to locate someone to write a white paper or a graphic and then follow up to make sure it happened. Next, make adjustments to your content and enabling procedures using this feedback. This is much easier with a platform or method for sales enablement.

Customer Experience 52

Customer Experience Metrics Sales Marketing 52

Callminer

MARCH 6, 2020

While technology such as automated scorecards , speech analytics , and other tools enable managers to monitor agent performance objectively, customer service managers must be highly organized and have the ability to provide constructive feedback to motivate their teams to achieve continuous improvement.

Management 182

Management Customer Service Consulting Consulting 182

Comm100

OCTOBER 11, 2017

White Paper] The Guide to Becoming a Top Performing Live Chat Operator. Being organized will also help you down the line, as you develop training protocol, implement shared responsibilities and create a feedback loop. Create a Feedback Loop. Well-trained operators mean better customer satisfaction. Create a Team.

Customer Service 68

Customer Service Customer Care Morale Marketing 68

Comm100

DECEMBER 8, 2017

Did they give you feedback on an important issue? What’s better than a thank you letter to a customer on white paper? Thank You for Letting Us Know About an Issue (Customer Feedback). Your feedback is a vital part of perfecting the service we work so hard to bring our customers. What are you thanking them for?

Advertising 72

Advertising Personalization Customer retention Feedback 72

JustCall

JUNE 5, 2020

When You Ask for Feedback. Another way to build a relationship with your prospects is by asking for feedback. Subject Line when ‘Asking for Feedback’ “Need your expert opinion” “Would love your feedback on this, (name of prospect)? Top 10 Cold Calling Scripts for Realtors.

Sales 52

Sales Scripts Feedback Marketing 52

JustCall

JUNE 5, 2020

When You Ask for Feedback. Another way to build a relationship with your prospects is by asking for feedback. Subject Line when ‘Asking for Feedback’ “Need your expert opinion” “Would love your feedback on this, (name of prospect)? Top 10 Cold Calling Scripts for Realtors.

Sales 52

Sales Scripts Feedback Marketing 52

Hero Digital

OCTOBER 5, 2019

They allow you to capture more candid feedback than you might get over social media or other online platforms. Unlike scripted surveys or one-off direct emails, focus groups allow conversations to organically take shape under the direction of a moderator. They consequently tend to offer up more nuanced and multi-dimensional feedback.

B2B 40

B2B Surveys Marketing Scripts 40

Integrity Solutions

MAY 24, 2023

When participants leave sales training, there must be a structured follow-up process that ensures: Accountability for real-world application Repetition Feedback on progress Positive reinforcement and supportive coaching For sales training and skills to turn into a way of doing business, they have to be hard-wired into the culture.

Sales 52

Sales Coaching Accountability Personalization 52

Callminer

APRIL 21, 2020

Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. Good scripting can lessen the amount of decision making, but another way to counteract.

Call Center 182

Call Center Management Scripts Coaching 182

Callminer

MAY 11, 2020

And, coaching sessions provide an ideal opportunity for managers to check in with their agents or employees to get their feedback on how things are going from their perspective. They act quickly to address the issue in a genuine way not with a script but with sincerity. Take responsibility. The employee feels heard and respected.

Management 273

Management Customer Experience Customer Service Coaching 273

Comm100

OCTOBER 25, 2017

Download this white paper to learn how to prevent, deal with, and follow up on difficult customers. Learn to listen to them and respond in a personalized manner – not by reciting a script. [Free Download] How to Deal with Difficult Customers over Live Chat. And you need more. Download Now. Why Are Customers So Rude?

Morale 169

Morale Customer Service Scripts Personalization 169