Fonolo

JULY 27, 2021

How to provide constructive feedback to your agents. When providing constructive feedback to your agent, make sure they know where it’s coming from. Constructive feedback isn’t always centered around negative feedback or areas for improvement. How to Improve Contact Center Agent Performance.

Call Center 142

Call Center Abandon rate First call resolution Construction 142

Fonolo

AUGUST 17, 2021

Ask agents for feedback, resolve issues, monitor performance, and take active steps to boost morale in the office. From seminars and videos to group training and one-on-one coaching sessions, there is no excuse to slack on agent training. Call center performance doesn’t only rest on your agents’ shoulders.

Call Center 156

Call Center Abandon rate Average Handle Time First call resolution 156

Totango

OCTOBER 10, 2019

Acting on customer experience feedback gives you a competitive advantage. When you listen to what your customers tell you and incorporate their feedback, you encourage loyalty in your existing customers and create a customer experience that will attract others to your product. What is Customer Experience Feedback?

Feedback 64

Feedback Customer Experience Enterprise Metrics 64

Myra Golden Media

JULY 15, 2019

Here’s the 8 Step Quality Program we use at Myra Golden Seminars. Describe for me in detail what you hear in calls, read in chat/email/text, and what feedback are you getting from customers? ” Your employees deserve your time, discussion, feedback, praise, and guidance. I have help for you. What’s different?

Calibration 153

Calibration Coaching Morale Feedback 153

Aspect

MARCH 8, 2019

Instead of sticking with the status quo, we’re shaking things up and supercharging the conference based on feedback from past attendees. This is a new Aspect, and it’s a new ACE. We’re doing things differently. Making it Work : This technical deep-dive track focuses on maximizing the stability and performance of your platform.

APIs 100

APIs Interactive Voice Response Feedback Customer Experience 100

ProProfs Blog

APRIL 17, 2020

Be it a small gathering, conference, sports event, fundraisers, trade shows, capturing the valuable feedback has become essential for businesses, associations, or even non-profit organizations. Depending on the event and the scope of feedback, the questions could be asked in different ways, like: Yes or no questions. NPS questions.

Surveys 125

Surveys SaaS Feedback Advertising 125

Totango

JUNE 3, 2022

Two of the biggest tasks for customer success managers is keeping customers engaged and generating feedback to ensure they are satisfied. An excellent opportunity to engage clients is inviting them to an event, such as a webinar or seminar. Feedback Request Email Template. Customer check-ins. Escalations. Invitations to events.

Feedback 113

Feedback SaaS Surveys Accountability 113

GetFeedback

APRIL 15, 2019

As you can imagine, this is all priceless feedback because it enables you to learn which elements of your event were a smashing success, what went wrong, and how you can create even more successful events in the future. It’s direct and to the point, so expect some painfully honest feedback. Did you have any problems with the venue?

Surveys 83

Surveys Transportation Feedback Marketing 83

TeleDirect

JANUARY 17, 2020

Schedule at least one monthly meeting with department leaders to stay on track – multi-level feedback and collaboration work! With timely surveys and follow-up communication, you’ll have an ear to the ground on critical feedback. If you’re having a seminar or important meeting, client attendance is everything.

Best practices 93

Best practices Call Center Business Process Outsourcing Entertainment 93

Taylor Reach Group

MARCH 20, 2020

Offer free or subsidized clinical screenings for depression from a qualified mental health professional, followed by directed feedback and clinical referral when appropriate. The CDC outlines a number of steps employers can take, including: Make mental health self-assessment tools available to all employees.

Contact Center 105

Contact Center Consulting Consulting Coaching 105

ProProfs Blog

MAY 29, 2020

Collect Customer Feedback: Who better than the customer to tell you in their own words of their customer journey. Create customer feedback surveys and send them out to your customers. Create these feedback surveys to understand the nature of your customer’s journeys and how they navigate across various touchpoints.

Advertising 109

Advertising Surveys Journey mapping Feedback 109

Toister Performance Solutions

MARCH 28, 2019

Gathering everyone together for a half-day seminar just doesn't work in today's busy environment. Half-day seminar. Guest feedback is the starting point. You'll often find there's a way to get things done if you think beyond the traditional seminar and focus on training that's short, convenient, and practical.

Customer Service 70

Customer Service Customer emotions Contact Center Metrics 70

OctopusTech

MAY 10, 2018

d) Provide direct feedback from the customers. Seminar Reminder. In case you are holding a seminar, having a telemarketing team at your side will greatly assist you by calling the attendees the day before in order to reconfirm the starting time and the venue. Its other benefits include-. a) Generating leads and appointments.

Telemarketing 63

Telemarketing Advertising Scripts Sales 63

Callminer

APRIL 21, 2020

Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. What I liked the most are the seminars and workshops we did all year round.

Call Center 182

Call Center Management Scripts Coaching 182

Education Services Group

OCTOBER 15, 2020

What I saw throughout the day was something I have not seen in previous online seminars. It was refreshing to get new and different perspectives from outside of our organization, and at the same time felt validating to give feedback that other people agreed with or read that they do something similar.

Best practices 105

Best practices industry standards Customer centricity Sales 105

Totango

JANUARY 23, 2020

You should look at customer metrics that link directly to the successful use of your product, such as product usage rates, feature adoption, license utilization, number of escalations, and Voice of Customer feedback and ensuring you have the necessary systems and solutions to do so at scale. Set and Celebrate Goals.

Enterprise 108

Enterprise B2B Management Best practices 108

delighted

FEBRUARY 22, 2022

To add to these challenges, educational tools like handbooks, seminars, and models that explain how to grow a CX program, or assess your customer experience maturity, don’t really exist. An organization begins to collect feedback at multiple touchpoints across departments and develops cross-functional objectives to improve CX.

Customer Experience 91

Customer Experience Feedback Customer centricity Surveys 91

Fonolo

JANUARY 31, 2023

Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center. Here are some key ways to integrate customer profiles into your agent training plan: Make agent feedback a priority. What is Call Center Training?

Call Center 141

Call Center Contact Center Coaching Gamification 141

TeleDirect

DECEMBER 20, 2024

Teledirect Advantage: Teledirect excels in inbound customer support , handling tasks like appointment scheduling , seminar reservations , and issue resolution. Detailed insights into call performance and customer feedback are essential for continuous improvement. Understanding their expertise is essential.

Call Center 62

Call Center Outbound sales industry standards Analytics 62

TeleDirect

JULY 1, 2021

Want to ensure your next big seminar gets the most people in the seats? Constant feedback. Inbound call centers don’t get all the customer feedback priority. With an effective surveys & feedback program , your enterprise quickly identifies which areas of your outreach strategy are on track, and which parts need improvement.

Call Center 62

Call Center Upselling Healthcare outsourcing 62

CSM Magazine

SEPTEMBER 20, 2021

Gather, Process, and Work on Customer Feedback. Customer feedback is a powerful tool that allows you to learn more about your customers and their experiences with your brand. Gather their feedback via small surveys, polls, or questionnaires. Social media management tools allow businesses to handle feedback from customers.

Customer Support 98

Customer Support Education Self service Surveys 98

Quality Contact Solutions

JANUARY 27, 2022

You can find anything from helpful tips to a geographically convenient inside sales seminar to attend with a quick Google search. The topic of increasing sales is so prevalent that thousands of books and articles are published. One technique is to follow up with customers after a transaction or just after delivery.

Sales 98

Sales Upselling B2C Best practices 98

ProProfs Blog

MAY 1, 2020

Did you know that 56% of people around the globe believe that companies need to take action on feedback provided by their customers? Well, customer feedback is exactly what’s going to help your business improve its customer service process efficiently. Training for customer service can comprise a lot of things such as: Tutorials.

Customer Service 128

Customer Service Customer Support Education Feedback 128

CSM Magazine

OCTOBER 30, 2024

How to do it: Attend training sessions: Take advantage of workshops and seminars. Seek feedback: Ask for constructive criticism from supervisors and peers. Continuously Improve Your Skills Why it matters: Ongoing development keeps your skills sharp and relevant.

Customer Service 52

Customer Service Construction CRM outsourcing 52

customer sure

NOVEMBER 26, 2014

Our competitors may have deep pockets, but not many of them get public feedback like this: “Excellent product coupled with fantastic customer service. The contrast with the feedback for a big company we compete with stands out to people who are researching the market thoroughly: (All scores out of 10, and correct at time of publishing.).

Surveys 97

Surveys Feedback Marketing Benchmark 97

CSM Magazine

SEPTEMBER 13, 2024

Gathering feedback from employees about their learning preferences. Workshops and Seminars : These offer opportunities for interactive learning and networking. Encouraging feedback during and after sessions. Gather feedback from participants to understand their experiences.

Morale 52

Morale Metrics Feedback Coaching 52

AskNicely

FEBRUARY 12, 2018

This upbeat bearded man in a leather jacket — beaming with enough positive energy to channel a Tony Robbins seminar (let’s call him “Chris”) looks back and with a little pep in his voice says, “Welcome to My Car!”. I left him some feedback: “Thanks for turning my night around, man!” Note: I rarely leave written feedback).

Feedback 60

Feedback Benchmark Personalization Technology 60

OctopusTech

FEBRUARY 28, 2018

b) By educating prospects and providing them with the information needed for their purchase via blog articles related to their interests, inviting them to seminars, sharing their success stories etc. To answer this question, below I have mentioned some tips to help you make your lead nurturing campaigns as effective as possible.

Call Center 69

Call Center Education outsourcing Sales 69

SharpenCX

APRIL 28, 2021

So, I’m here for a quick philosophy seminar. Ramp up coaching in your contact center and carve out time to give feedback to your agents daily. Use in-line training to leave feedback directly on interactions, so your agents have context for where to improve. Give direct feedback. Giving constructive feedback is hard.

Management 67

Management Coaching Construction Contact Center 67

CSM Magazine

AUGUST 7, 2020

Your reward program should also contain other types of rewards that do not necessarily translate into monetary benefits: a few days off, a teambuilding/company retreat, flexible hours, carpooling, work from home, training/workshops/seminars, workspace improvements, an investment in your employees’ health, a trip, and so on.

Benchmark 59

Benchmark Surveys Education Personalization 59

ChurnZero

AUGUST 14, 2020

Solicit feedback to measure customer sentiment toward your product or business. Integrate NPS into a customer’s overall health score to factor in subjective customer feedback. Webinar software is a virtual seminar platform that creates live or recorded video presentations. Who owns it? Product or Customer Success. Chat Software.

CRM 87

CRM Finance Upselling Accountability 87

TeleDirect

AUGUST 23, 2019

Just some of the customer service demands today include: Round-the-clock feedback. When your customers feel the need to comment or provide feedback – which can be anytime – your 24/7 call center should have the inbound capacity to handle this communication, along with practical outbound solutions in place to effectively manage your brand.

Call Center 83

Call Center outsourcing Technical Support Contact Center 83

CrazyCall

NOVEMBER 12, 2018

Growth comes from never-ending learning, so make use of classes, seminars, books, and whatever else you can get your hands on to continue to educate your employees. You might consider holding a regularly scheduled meeting to go over goals and accomplishments and make it a habit to give feedback (both negative and positive) here.

Sales 91

Sales Management Education Accountability 91

VocalCom

JULY 10, 2017

For example, giving agents a chance to meet regularly with a peer mentor or manager can help them discuss their experiences and obtain feedback on how they might improve individually. Mentoring is also an important part of their personal development. Offer team-building activities offsite.

Call Center 54

Call Center Contact center software Morale Contact Center 54

CSM Magazine

NOVEMBER 21, 2019

Think about seminars and courses as well as workshops that can allow them to become sharper and better informed about the latest advancements in your field. You need to have a thorough analysis of the market and of your customers, and you also need feedback to help you build on how to better reach your demographic.

outsourcing 52

outsourcing Answering services Marketing Feedback 52

Customer Service Life

MAY 31, 2018

I’ve also sat in seminars about quality assurance and observed one half of the room that thought their quality form was the bomb while the other half seemed to be perpetually searching for a better way to monitor their quality. It’s essential that they hear the feedback and put it into practice on future interactions.

Calibration 42

Calibration Coaching Feedback Customer Service 42

SharpenCX

FEBRUARY 24, 2023

Four out of ten workers remain actively disengaged when they get little or no feedback from their employers. Training doesn’t have to involve a half-day seminar. Provide constructive feedback based upon call recordings. And, we all know disengaged agents are not providing the personalized service your customers are looking for.

Banking 76

Banking Personalization Customer Experience Chatbots 76