Satrix Solutions

AUGUST 25, 2020

Driving revenue can take on many shapes and forms, with upselling to existing customers being an important contributor to growing profits. The main draw for upselling to existing customers is that it provides a new revenue stream with no (or minimal) additional customer acquisition cost (CAC) that obtaining new accounts require.

Upselling 78

Upselling SaaS Sales Consulting 78

ProProfs Blog

DECEMBER 21, 2020

Stable customer base results in higher referrals, improved upsell revenue and increased lifetime value (LTV) which further results in improved customer acquisition in future. That’s why it is important to formulate customer churn prevention strategies at the earliest. Strategies to reduce customer churn rate. Let’s dive in!

Surveys 148

Surveys Benchmark Feedback Sales 148

TechSee

SEPTEMBER 24, 2019

Was this evidence of a successful customer experience strategy? This critical element of any CX strategy should be top of mind for everyone from the C-suite to frontline personnel. If Customer Service has not yet resolved a customer’s issue, a planned upsell should be delayed. Will Sam be back?

Customer Experience 150

Customer Experience Self service Banking Analytics 150

ChurnZero

DECEMBER 17, 2021

Customer acquisition and customer retention are cornerstones of building and maintaining revenue, but customer expansion — and a robust customer expansion strategy — can also be pillars of success. What is a Customer Expansion Strategy ? Tips to Improve Your Customer Expansion Management Strategy. Timing is essential.

Management 98

Management Upselling SaaS Education 98

ChurnZero

OCTOBER 16, 2020

Whether Customer Success or Sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. Those in favor of Sales owning the business relationship often believe that money and strategy conversations should kept separate – and that asking for the renewal or negotiating discounts taints the relationship.

Upselling 98

Upselling SaaS Sales Accountability 98

CSM Magazine

MARCH 6, 2025

This guide will help you master Shopifys potential with easy-to-follow steps and proven strategies to prioritize customer happiness and foster business growth. Leverage Customer Feedback Take advantage of Shopifys many review apps to collect feedback from your customers.

Abandon rate 52

Abandon rate Upselling Construction Feedback 52

Help Scout

JULY 20, 2021

One of the best signs of customer orientation is shifting your business strategy to address your customers’ current needs. The salespeople push upsells to clients who wouldn’t benefit from them, and outdated company policies keep you from giving refunds. Here’s a typical example: Imagine you’re on the support team for a SaaS product.

Sales 145

Sales Feedback Metrics Surveys 145

ShepHyken

NOVEMBER 15, 2023

What if you had a colleague who could tell you exactly what to prioritize in your next CX strategy? What if this colleague was then excluded from all strategy meetings and decision-making? Your customers already know everything your CX strategy needs to achieve – it’s time to get them involved!

Morale 153

Morale Feedback Upselling Surveys 153

ShepHyken

JUNE 8, 2023

With the capability to collect and centralize volumes of data, ERP systems facilitate the in-depth analysis of valuable customer feedback. Ideally, what you want to be doing is eliminating silos, so customer feedback reaches all corners of your business.

Customer Experience 156

Customer Experience Upselling Accountability Feedback 156

Real Blue Sky

NOVEMBER 21, 2023

It’s a time when growth strategies of the past may no longer bring the same results, and the quest for sustainability can seem like an uphill battle. As we delve into five dynamic strategies for brand growth, we’ll explore how prioritizing customer retention can significantly boost profits.

Employee engagement 105

Employee engagement outsourcing Upselling Customer retention 105

Lumoa

APRIL 4, 2023

A customer engagement strategy is vital to increasing customer loyalty and driving revenue. You must plan, think creatively, and understand your customers to build your strategy. You must plan, think creatively, and understand your customers to build your strategy. In This Article: What Is a Customer Engagement Strategy?

Upselling 78

Upselling Feedback Personalization Chatbots 78

Outsource Consultants

FEBRUARY 11, 2025

Satisfied customers are more likely to make repeat purchases, explore other products and services offered by the company (cross-selling), and upgrade to premium offerings (upselling). This creates a positive feedback loop, where happy employees lead to happy customers, further enhancing the overall company culture.

Upselling 67

Upselling Interactive Voice Response Customer centricity Employee engagement 67

Nicereply

JUNE 18, 2020

We’re hoping we can get your brain juices flowing to help you find your next strategy to improve even further. Customer retention strategies need buy-in from every part of the business, and approaching the problem from multiple angles will drive even greater returns! You might find you’re already trying some of these. That’s great!

Customer retention 125

Customer retention Feedback Surveys Metrics 125

ShepHyken

JANUARY 10, 2022

Customer Service Is the New Upsell by David Wagoner. Second, it’s good customer service to appropriately upsell or cross-sell existing customers. For years I’ve preached that not upselling when it’s right for the customer, is bad customer service. Yes, that’s common sense, but understanding the numbers is still important.

Customer Service 198

Customer Service Upselling Sales Customer retention 198

CCNG

APRIL 27, 2022

I would harness their ideas and run the game plan by them; then they would give me feedback. I worked on sales talk tracks and upsell guidelines—all with frontline employees by my side. NOTHING was done without constant feedback. Everyone was giving feedback and engaged. NOTHING was done without the frontline employees.

CCNG 195

CCNG Contact Center Scripts Feedback 195

TeleDirect

MARCH 15, 2025

Understanding the difference between inbound and outbound call centers helps businesses create efficient customer engagement strategies. Conducting upselling and cross-selling campaigns to increase revenue. Market Research & Customer Surveys Gathering customer feedback through phone surveys and opinion polls.

Call Center 62

Call Center Telemarketing Technical Support Healthcare 62

TMP Direct

JANUARY 5, 2025

Organizations must turn these insights into actionable strategies to enhance every customer interaction. This comprehensive view helps organizations develop targeted strategies to address customer challenges. Contact us today to learn how we can help elevate your customer experience strategy.

Analytics 52

Analytics Customer Experience Chatbots Upselling 52

Customer Guru

AUGUST 1, 2018

Measuring NPS by asking the ‘Ultimate question’ is a good start, however, when an organisation sets out to implement it as a measure of customer loyalty, it should be especially wary of considering it as just another question in the feedback survey. Of course, this requires a fundamental shift in how customer feedback is viewed.

Feedback 90

Feedback Surveys Upselling Metrics 90

TeleDirect

FEBRUARY 7, 2025

In this blog, we will explore the significance of active listening, strategies to enhance listening skills, and how it benefits call center agents and businesses. Feedback: Providing appropriate responses that address the customers needs. Strategies for Mastering Active Listening in Call Centers 1. What is Active Listening?

Call Center 62

Call Center Customer Service Agent burnout First call resolution 62

Lumoa

MARCH 20, 2018

Long-term actions are based on the analytics results of the customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. Acting on customer feedback doesn’t mean doing one thing. upselling to the most loyal customers) Process changes (e.g.

Customer Experience 107

Customer Experience B2C Journey mapping B2B 107

Nicereply

OCTOBER 11, 2024

How to measure customer satisfaction Measure customer satisfaction by analyzing results from surveys , feedback forms, reviews, and brand mentions. Look for recurring comments or trends in the feedback. Break down the feedback by different customer segments, such as demographics, purchase history, or product usage.

Customer retention 52

Customer retention Surveys Feedback Education 52

CCNG

JULY 3, 2024

Based on the client’s CX strategy, contact centers can employ single channels (like voice based call centers) or multiple channels (phone, email, live chat, instant messaging, and social media) for omnichannel customer engagement.

outsourcing 195

outsourcing Contact Center Airlines CCNG 195

Totango

NOVEMBER 23, 2021

This, in turn, makes it difficult to intervene with customers who are at risk of churn, as well as challenging to spot upsell opportunities. You’re Having Challenges Collecting Customer Feedback. Customer feedback provides another important indicator of satisfaction and can offer an early warning of customers at risk of churn.

Upselling 98

Upselling CRM Revenue potential Feedback 98

Totango

AUGUST 11, 2021

We’ll cover strategies for enhancing experience throughout your customer’s lifecycle, with an eye toward increasing retention. This strategy can and should be used even be used to proactively provide solutions before customers reach out for support, increasing customer satisfaction. Deliver Consistently High Customer Service.

Best practices 118

Best practices Customer Experience Upselling Interactive Voice Response 118

Lumoa

AUGUST 8, 2023

Unlocking the power of VoC feedback is vital to the success of any business. This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today.

Surveys 78

Surveys Feedback Banking Best practices 78

Totango

FEBRUARY 10, 2021

A customer success strategy is a proactive plan for guiding your clients to outcomes that satisfy their needs. In this guide, we’ll lay out a seven-step customer success strategy you can use to promote winning outcomes for your clients: Prioritize a culture of customer success. Incorporate customer feedback.

Customer retention 90

Customer retention Journey mapping SaaS Benchmark 90

ChurnZero

MARCH 7, 2025

3: Customer marketing: A community helps identify champions, supports upsell/cross-sell opportunities, and provides feedback for your product roadmap. Product insights: can you quantify the volume and value of community feedback on your product? Related: Four engagement strategies for building customer community buzz.

SaaS 52

SaaS Gamification B2B Metrics 52

Totango

APRIL 2, 2019

And that information helps you implement the right customer success strategy. Gather feedback. This is also a good time to add upsells to accounts that have high customer health scores. That way, your team can immediately take advantage of upsell opportunities and repair low health scores. Gather Feedback.

Journey mapping 110

Journey mapping Upselling Accountability Feedback 110

Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. Acting on customer feedback doesn’t mean doing one thing. upselling to the most loyal customers) Process changes (e.g.

Customer Experience 167

Customer Experience B2C Journey mapping B2B 167

Totango

FEBRUARY 12, 2025

Maintain predictable retention metrics while identifying cross-sell or upsell opportunities. To drive long-term retention and growth, invest in a future-ready customer success strategy that simplifies complexity, energizes client engagement, and unlocks opportunities for deeper collaboration.

Enterprise 62

Enterprise Metrics Accountability Construction 62

Totango

AUGUST 16, 2022

Customer retention software has become essential for effective SaaS customer success strategies. Other types of apps that may support customer retention include software for dunning management, collecting user feedback, tracking customer loyalty and analyzing client behavior. Customer Retention Software Cuts Down Client Churn.

Customer retention 106

Customer retention Upselling CRM SaaS 106

JivoChat

APRIL 16, 2023

All these sites have one thing in common (and it’s not that they start with A and E) - their strategy and international success. You need a strategy that considers all the different aspects of ecommerce, from marketing and product selection to payment processing and fulfillment. Aliexpress. trillion U.S. dollars worldwide in 2021.

Analytics 82

Analytics Engineering Advertising Sales 82

ChurnZero

JANUARY 20, 2021

Jonas Rasschaert, PieSync’s Customer Success Manager, pointed to three things that make PieSync’s Customer Success strategy thrive. Implementing a system that captures feedback from customers, leads and other prospects. Clearbit changed its marketing strategy by focusing on routing ICP leads to the sales team, Sornson noted.

SaaS 98

SaaS Upselling B2B Metrics 98

TeleDirect

MARCH 1, 2021

In fact, a contact center is the perfect vehicle for an effective customer feedback loop. TeleDirect , a pioneer in business process outsourcing (BPO) for contact centers, orchestrates our own customer feedback loop – in our case, we keep our clients happy by helping them tend to their own clients’ needs. Better brand awareness.

Call Center 117

Call Center Customer Service Business Process Outsourcing Upselling 117

Callminer

SEPTEMBER 14, 2020

Business analysts working in the call center environment have an opportunity to help formulate, enhance and mature application strategies and critical product road mapping for call center operations. Another role of a business analyst is to evaluate the efficiency of new strategies. Carol Tompkins. accountsportal. Andrew Tillery.

Call Center 182

Call Center Analytics First call resolution Metrics 182

ChurnZero

NOVEMBER 26, 2024

These might include providing product feedback or internal collaboration. Key performance indicators (KPIs) / objectives and key results (OKRs) they will be evaluated on, such as adoption, retention, upsell or cross sell, customer success qualified leads. Foster a culture of customer-centricity throughout the organization.

SaaS 52

SaaS Upselling Enterprise industry standards 52

Totango

FEBRUARY 6, 2020

Every touchpoint along the customer journey—from the initial sales event to support tickets, product usage metrics, and customer feedback —generates unique data. Remember, the journey is not linear; a customer might experience escalation during adoption or circle back to onboarding due to an upsell. How to Make it Work.

Enterprise 94

Enterprise Customer centricity Metrics Upselling 94