GetFeedback

FEBRUARY 12, 2019

Collect real-time, quality feedback from on-the-go customers. Today we’re excited to announce the newest addition to our suite of survey distribution channels: SMS. This traction carries over to customer experience initiatives, with SMS surveys garnering open rates of nearly 100% and response rates of nearly 50%.

Transportation 94

Transportation Surveys Feedback CRM 94

Russel Lolacher

DECEMBER 20, 2021

A lot goes into providing social customer care during an emergency event considered a “once-in-500 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy. Why It Works.

Customer Care 98

Customer Care Transportation Government Construction 98

CSM Magazine

AUGUST 22, 2024

Shangri-La has been ranked as Singapore’s top customer service provider in a new survey conducted by The Straits Times and Statista. The survey evaluated customer service across various sectors, with over 5,500 respondents participating.

Surveys 52

Surveys Airlines Customer Service Transportation 52

ViiBE Blog

AUGUST 25, 2021

Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. The simplest and the most direct, CSAT surveys are considered key business performance indicators when it comes to measuring customer satisfaction. ” – these are a few examples of questions you can find on a Customer Effort Score survey.

Automotive 98

Automotive Brand ambassadors Transportation Construction 98

VirtualPBX

MAY 25, 2022

It’s no secret that ride-sharing services like Uber and Lyft have taken over vehicle transportation services. Text a confirmation receipt of payment Request feedback with a text survey. Since 2014, the value of taxi medallions has dropped by a staggering 80%.

Transportation 98

Transportation Surveys Feedback Sales 98

AskNicely

NOVEMBER 7, 2018

Win New Customers — Leverage word-of-mouth marketing to build strong acquisition campaigns and create brand loyalty through real-time customer feedback. Customer Feedback is the Key. Action and Automate Customer Feedback. It could be as simple as reaching out after you get a survey back. How to Create Customer Advocacy.

Customer advocacy 60

Customer advocacy Feedback Transportation Surveys 60

Education Services Group

JANUARY 10, 2022

contribute to creating killer customer surveys no matter who owns the survey methodology in your organization. By following this list of dos and don’ts for customer survey best practices, Customer Success can create an effective and efficient customer feedback loop that benefits every team, company-wide.

Surveys 52

Surveys Transportation Feedback Best practices 52

GetFeedback

AUGUST 7, 2019

With GetFeedback, you can capture real-time customer feedback and deliver better onsite service experiences. Surveys can be distributed across any channel, like email or SMS , immediately after a work order is closed so your feedback program is instant and automated. Connect your GetFeedback survey to your Salesforce org.

Transportation 68

Transportation Telecommunications Surveys Feedback 68

AWS Machine Learning

APRIL 22, 2024

survey revealed that 87 percent of business leaders expect to increase their organization’s investment in sustainability over the next years. Organizations are facing ever-increasing requirements for sustainability goals alongside environmental, social, and governance (ESG) practices. A Gartner, Inc.

Best practices 133

Best practices Benchmark Transportation Engineering 133

AWS Machine Learning

MARCH 31, 2023

In this post, we share how the Kentucky Transportation Cabinet’s (KYTC) Department of Vehicle Regulations (DVR) reduced call hold time and improved customer experience with self-service virtual agents using Amazon Connect and Amazon Lex. Integrated user feedback and monitoring provide visibility into customer queries, concerns, and sentiment.

Virtual Agent 93

Virtual Agent Self service Transportation Customer Experience 93

TechSee

FEBRUARY 21, 2022

80% of US survey respondents indicated that they accelerated their AI adoption over the past two years. Other surveys show that 50% of companies plan to spend more on AI, with 20% saying they would be “significantly” increasing their budgets. There is a good reason for their optimism. Optimize Logistics.

Automotive 109

Automotive Transportation Telecommunications Self service 109

delighted

APRIL 16, 2020

Pulse surveys can help you do this. Customer experience surveys are at their core a communication method – designed to be quick for customers to answer, and easy for you to interpret. This blog post walks through how some of our customers have created pulse surveys from Delighted’s survey templates to meet their in-the-moment needs.

Surveys 52

Surveys Education Transportation Customer effort 52

SharpenCX

FEBRUARY 12, 2020

Lyft built their company around a single mission: to “improve people’s lives with the world’s best transportation.” She told Fast Company , “Lyft’s mission is to improve people’s lives by providing the world’s best transportation. They ask for feedback thoughtfully. Here’s what we love about Lyft.

Customer Experience 84

Customer Experience Transportation Contact Center Coaching 84

AWS Machine Learning

JULY 3, 2024

This is accomplished through an automated revision functionality, which allows the user to interact and send instructions and comments directly to the LLM via an interactive feedback loop. In both cases, the revised version and the feedback are appended to a new prompt and sent to the LLM for processing. Commun Med 3 , 141 (2023).

Healthcare 126

Healthcare APIs Finance Feedback 126

AskNicely

OCTOBER 8, 2018

Yet we all want the same thing from TriMet (the company whose buses, trains and streetcars are only part of what they offer in transportation): A safe commute to and from where ever we are going. They survey their riders – frequent and occasional- and ask for feedback. 306,532 Weekly Riders to Please. AskNicely can help.

Transportation 30

Transportation Customer Experience Customer advocacy Feedback 30

delighted

APRIL 16, 2020

Pulse surveys can help you do this. Customer experience surveys are at their core a communication method – designed to be quick for customers to answer, and easy for you to interpret. This blog post walks through how some of our customers have created pulse surveys from Delighted’s survey templates to meet their in-the-moment needs.

Surveys 45

Surveys Transportation Education Metrics 45

CSM Magazine

AUGUST 22, 2024

Shangri-La has been ranked as Singapore’s top customer service provider in a new survey conducted by The Straits Times and Statista. The survey evaluated customer service across various sectors, with over 5,500 respondents participating.

Customer Service 52

Customer Service Airlines Transportation Surveys 52

Integrity Solutions

JULY 22, 2021

Historically, a coach was a horse-drawn carriage that transported important people from where they were to where they wanted to be. In our survey, firms saying they coached 9 or more hours per manager per week – regardless of coaching effectiveness or quality – realize more than 12.6% We often associate “coach” with a sports analogy.

Coaching 103

Coaching Personalization Sales Transportation 103

Tethr

MAY 6, 2020

Consider deploying anonymous surveys to gauge employee concerns and their willingness to return to work. Employees might hesitate to return to work if their commute involves public transportation. Will you offer stipends for those workers to take private transportation? You don’t know what people need if you don’t ask.

Transportation 71

Transportation Government Feedback Consulting 71

Nicereply

MAY 14, 2020

Consumers now want to know how products are manufactured, transported, and sold. Capture and implement customer feedback. By using a survey and distribution platform , your organization can solicit real-time feedback from your customers, and can even measure your customer satisfaction (CSAT) score. Conclusion.

Transportation 92

Transportation Sales Feedback Marketing 92

ijgolding

JUNE 21, 2017

Public transport is another example of an ‘industry’ whose products and services are used by many people who have no other viable option. It would be remarkably easy for the providers of public transportation in London to view their customers as ‘hostages’ – and treat them as such.

Customer Experience 72

Customer Experience Airlines Transportation Surveys 72

Russel Lolacher

DECEMBER 20, 2021

A lot goes into providing social customer care during an emergency event considered a “once-in-2000 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy. Why It Works.

Customer Care 59

Customer Care Transportation Government Construction 59

Russel Lolacher

APRIL 5, 2021

Time flies, and my decade in the public service at the BC Ministry of Transportation and Infrastructure has certainly attested to that. Understand that your audience is interested in your subject matter and really want to talk to you about it, whether it’s their opinion, their feedback, their research, etc.

Customer Care 98

Customer Care Government Transportation Employee engagement 98

SharpenCX

FEBRUARY 12, 2020

Lyft built their company around a single mission: to “improve people’s lives with the world’s best transportation.” She told Fast Company , “Lyft’s mission is to improve people’s lives by providing the world’s best transportation. They ask for feedback thoughtfully. Here’s what we love about Lyft.

Customer Experience 67

Customer Experience Transportation Contact Center Coaching 67

CSM Magazine

JANUARY 25, 2022

Many assisted living facilities erroneously believe that good customer service just means having enough staff on hand to assist residents with everything, from getting them admitted into a facility to arranging transportation for them to a doctor’s office or hospital. Good customer service means much more.

Customer Service 52

Customer Service Transportation Healthcare Analytics 52

ProProfs Blog

JANUARY 7, 2022

For example, Uber and Ola perfectly fulfill the needs of people who want an easily accessible method of transportation from anywhere, anytime. For example, a 20-year old student and an entrepreneur can have common interests in purchasing an online survey tool for respective purposes. Product-Market Fit (PMF) Survey.

Marketing 78

Marketing Surveys Customer retention Metrics 78

Transparent BPO

APRIL 3, 2020

Simultaneously, we surveyed our employees to determine who had home internet and what connections they used. It’s not a good idea to send someone home with a PC, dual monitors, keyboard, mouse, and headset on public transportation. But after receiving feedback, reconsidered the request, making it optional. Client Communications.

Contact Center 120

Contact Center outsourcing Transportation Government 120

delighted

JUNE 29, 2021

For example, Uber and Lyft can fit the needs of people who want an easily accessible method of transportation on demand. With their feedback, you can know instantly if you have a poor product/market fit. Simply put, product/market fit is the ability of a product to satisfy the needs of a good market.

Marketing 95

Marketing SaaS Metrics Transportation 95

JivoChat

MARCH 14, 2023

SCM also includes activities such as tracking inventory levels, implementing transportation strategies, and performing quality assurance inspections. It allows them to segment contacts into various groups and create personalized campaigns that can be used for promotions, discounts, customer service inquiries, surveys, and more.

Management 75

Management Transportation Chatbots Sales 75

aircall

JUNE 16, 2021

In our 2021 ECommerce Report , we surveyed nearly 6,000 eCommerce shoppers across seven countries. Other sobering statistics in the survey illustrate the importance of getting it right the first time: Half of all customers would stop buying from a brand after a single bad customer service experience. Expert knowledge.

Customer Service 62

Customer Service Surveys Customer retention Coaching 62

CSM Magazine

JULY 15, 2024

Solicit and Act on Customer Feedback Always chase feedback from customers. You can use surveys, feedback forms and talk to them directly to understand how happy they are with the service and find out where there’s still room for improvements. This is very important for constantly getting better.

Customer Service 52

Customer Service Transportation Feedback Wait times 52

ViiBE Blog

JULY 30, 2021

Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Use feedback to your advantage. To understand your position on the market, as well as how your customers resonate with the services you provide, it is essential to engage with and learn from their feedback. ViiBE Blog. What is a contact center?

Contact Center 52

Contact Center Automotive Transportation Construction 52

C3Centricity

OCTOBER 1, 2019

Imagine my surprise therefore when I got the following email a day or so after submitting my review: “Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.

Marketing 98

Marketing Customer centricity CRM Transportation 98

CSM Magazine

NOVEMBER 18, 2016

The banking and financial services sectors have the best levels of customer service satisfaction in the UK – that’s according to Bright, which today released the results of its first ever ‘Industry Satisfaction Survey’, via its latest Customer Experience Report. Transport & Travel: 72%. Banking: 91%.

Banking 40

Banking Transportation Finance Benchmark 40

Maru Group

AUGUST 1, 2018

As Yodel’s business has evolved, Have Your Say has grown alongside – Maru/edr have taken it from a customer feedback survey to a way of working. Shortlisted in the Best Customer Experience for Transport and Logistics category, winners and further details will be announced in October.

Customer Experience 40

Customer Experience Transportation Best practices Surveys 40

Nicereply

FEBRUARY 29, 2024

Implementing omnichannel feedback to offer multiple support options. This date, clubbed with customer surveys, helped Spotify understand how each user felt at each touch point. In most cases, UX audits happen in a controlled environment based on user feedback or how users interact with a brand.

Customer Experience 59

Customer Experience Journey mapping Analytics Surveys 59

PeopleMetrics

MAY 12, 2022

She likes uncomplicated check-in experiences, easy access to transportation, quiet nights, and convenient food options. Once the customer has converted, the hotel can measure impact through satisfaction surveys , in-person feedback, and add-on purchases. Improving Your Journey Maps with Continuous Feedback. Back to Top.

Journey mapping 62

Journey mapping B2C Feedback B2B 62