Nicereply

OCTOBER 22, 2024

What is a feedback survey? A feedback survey is a great way to get valuable information about your customers’ preferences while keeping them engaged with your brand. If you’re curious about what is feedback example or how to design an effective survey for your business, read on.

Surveys 52

Surveys Feedback Customer retention Construction 52

ShepHyken

AUGUST 18, 2017

This week we feature an article by Martha Brooke who writes about how to execute a customer satisfaction survey that gives you the data you need. Surveys can give you a lot of data that you can use to improve virtually any part of your organization. – Shep Hyken. I know you get asked to take surveys all the time, because I do.

Surveys 207

Surveys Automotive Advertising Enterprise 207

ProProfs Blog

OCTOBER 25, 2021

Yes, you can collect their feedback on your brand offerings with simple questions like: Are you happy with our products or services? Various customer feedback tools help you track your customers’ pulse consistently. Various customer feedback tools help you track your customers’ pulse consistently. Here we go!

Feedback 148

Feedback Surveys Enterprise Analytics 148

ShepHyken

NOVEMBER 20, 2020

So, you need to have the best resources – guides, videos, tutorials – available. A lack of regular feedback between employees and managers leads to a lack of motivation and subsequent deterioration of service quality. Consider these meetings to keep the feedback flowing: Weekly group meetings. Bi-weekly one-on-ones.

Customer Service 382

Customer Service Chatbots Education Feedback 382

ProProfs Blog

DECEMBER 6, 2019

Giving feedback at that time can feel like a task sometimes, especially when you are in a hurry to start/end your day. But it is this simple feedback that is helping Uber and other ridesharing companies keep only the best drivers on the road. Evolution of Customer Feedback. Customer feedback is not a new trend.

Feedback 124

Feedback Surveys Sales Benchmark 124

CX Accelerator

JUNE 8, 2020

Surveys are a great way to listen to the voice of the customer, so don’t misconstrue the title of this article as being “anti-survey.” Problems occur, however, when surveys become the only way we listen to customers — especially when you consider that a good survey response rate is in the realm of 20-30%.

Surveys 182

Surveys Contact Center Consulting Consulting 182

Beyond Philosophy

AUGUST 21, 2020

The challenge with feedback and reviews is they are frequently solicited but infrequently completed. It also means that you don’t get a representative sample of surveys. For example, reviews of refrigerators will not be as emotional as reviews of a controversial video on current affairs.

Transportation 448

Transportation Surveys Consulting Consulting 448

ShepHyken

JULY 15, 2022

Within 30 minutes of the scheduled call, you make them a quick self-recorded video thanking them and sharing your excitement. You immediately record another welcome video, this time screen sharing directions once insider plus expert hacks to help them get off and running.

Coaching 349

Coaching Customer centricity Accountability Feedback 349

ProProfs Blog

JUNE 26, 2019

To make your survey design process easier, we have compiled a comprehensive survey question bank that covers the most basic questions to the most detailed ones across industries. Customer Survey Questions. Human Resource Survey Questions. Market Research Survey Questions. Education Survey Questions.

Surveys 112

Surveys Feedback Education Employee engagement 112

Lumoa

JANUARY 3, 2023

Surveys are one of the most useful tools out there for gathering quick feedback from customers, and understanding what motivates them. But with great power comes great responsibility – if you’re going to get the results you need to make critical business decisions, it’s important that your survey design is done well!

Best practices 147

Best practices Surveys Metrics Construction 147

Beyond Philosophy

AUGUST 20, 2020

The challenge with feedback and reviews is they are frequently solicited but infrequently completed. It also means that you don’t get a representative sample of surveys. For example, reviews of refrigerators will not be as emotional as reviews of a controversial video on current affairs.

Transportation 870

Transportation Surveys Consulting Consulting 870

AWS Machine Learning

DECEMBER 4, 2024

Similarly, you can explore image and video models with the Image & video playground. For this post, you’ll upload the files containing unstructured data that we mentioned previously ( product-reviews.txt , survey-response.txt , and world-news.txt ). You will now create a new project before building your app.

APIs 107

APIs Sales Surveys Analytics 107

ShepHyken

FEBRUARY 7, 2017

But first… Shep Hyken discusses the power of the customer satisfaction survey. Just about everything related to the success of a business is tied to numbers, and the customer satisfaction survey is a big part of that. The customer service department will happily share feedback from your customers.

Surveys 245

Surveys outsourcing Feedback Self service 245

ProProfs Blog

OCTOBER 16, 2020

She’s been collecting customer feedback via surveys for years but feels frustrated that results seem to be diminishing. In fact, last week’s were abysmal: Survey sent: 400. Survey opened: 180. Survey completed: 5. Instead of trying the same old thing, what she could consider is shifting the type of survey. .

Surveys 158

Surveys Construction Personalization Feedback 158

ShepHyken

MARCH 27, 2020

He writes about different types of customer experience surveys and how they can help businesses gain customer loyalty. And one of the best ways to accurately gauge customer satisfaction is via surveys. Now let’s take a closer look at how you can use surveys to improve the customer experience. Net Promoter Score (NPS).

Surveys 146

Surveys Customer Experience Advertising Customer effort 146

ShepHyken

JANUARY 25, 2022

Using Feedback to Drive Change in the Customer Experience. Shep Hyken interviews Dave Carruthers, CEO at Voxpopme , a company that redefines the possibilities of video for market research and customer feedback. Here are the top 3 ways: Timely: Real-time feedback is key. When is the right time to send a survey?

Feedback 168

Feedback Surveys Marketing Personalization 168

delighted

APRIL 27, 2021

For many product managers, customer feedback is the key to making a product successful. This is why carefully structuring and selecting the product survey questions you ask your customers is so important. Product survey best practices. These surveys should be carefully crafted without any leading questions.

Feedback 98

Feedback Surveys Management Advertising 98

Virtual Live Labs

DECEMBER 13, 2021

One of the most critical components to driving change successfully in a remote environment is communication feedback loops. Communication feedback loops, when driving change in the virtual/work-at-home environment should mirror the brick-and-mortar actions and emotions. The format for the second video is motivation and recognition.

Feedback 130

Feedback Best practices Contact Center Metrics 130

Virtual Live Labs

DECEMBER 13, 2021

One of the most critical components to driving change successfully in a remote environment is communication feedback loops. Communication feedback loops, when driving change in the virtual/work-at-home environment should mirror the brick-and-mortar actions and emotions. The format for the second video is motivation and recognition.

Feedback 130

Feedback Best practices Contact Center Metrics 130

ShepHyken

APRIL 1, 2022

This week, we feature an article by Arvind Kumar, head of product marketing at Zonka Feedback , an all-in-one customer feedback and survey management software. Customer Feedback and Reviews. Customer Feedback is crucial for any business to grow. You have to collect Customer Feedback and take it seriously.

Feedback 223

Feedback Entertainment Surveys Banking 223

ShepHyken

AUGUST 14, 2020

These days, people ignore ads, block pop-ups, and skip video ads on streaming sites. Sponsored pieces in newspapers, promotional Instagram videos with influencers, podcasts, and editorial blogs should be included in a good strategy. However, videos deserve top priority. Creating better content. Post-sale monitoring.

Customer Experience 261

Customer Experience Entertainment Sales Advertising 261

ChurnZero

APRIL 11, 2025

Customer feedback changes depending on the lens youre looking through (i.e. Is your onboarding process a well-oiled machine of timely tasks and thresholds, until a customer gets stuck with no clear steps for collecting or reviewing feedback? (because perception is reality) Let’s explore the details of each step.

Metrics 86

Metrics Benchmark Feedback SaaS 86

Callminer

MAY 27, 2020

Encourage team managers to provide feedback about employee performance in both a formal and informal setting. Ensure that performance review is a two-way process, where employees are encouraged to provide their feedback, too.” Leverage employee exit surveys to identify problems quickly. ” – Tarika.A,

Employee engagement 254

Employee engagement Surveys Feedback Personalization 254

ShepHyken

SEPTEMBER 10, 2021

Companies failing to meet good customer experience lose out on their customers ( American Express Survey 2011 ). Use customer surveys to improve customer insight and offerings. . It should include FAQs, explainer videos, and step-by-step solutions for common problems. . Try to avoid being transactional.? .

Customer Experience 268

Customer Experience Advertising Employee engagement Customer centricity 268

TechSee

MAY 7, 2019

2019 Survey: NFF Returns. The survey demonstrates that 41 percent of us have returned a non-defective item in the past 12 months. When seeing or interacting live with a product is not possible or convenient, video has emerged as an effective alternative. Back to the store. TechSee polled more than 3,000 U.S.

Surveys 107

Surveys Entertainment Education Self service 107

Beyond Philosophy

AUGUST 28, 2017

On TV, we saw telescope video of the total eclipse, watched darkness envelop a stadium in the Midwest and heard people’s awestruck reactions. For example, if you ask for feedback immediately after an interaction – say, you direct people to a survey after they phone your call center – you may not be giving them enough time to form a memory.

Consulting 281

Consulting Consulting Customer Experience Call Center 281

Nicereply

DECEMBER 21, 2021

Maximize the value of using Nicereply day-to-day and learn how to manage customer feedback! If you work as a Customer Support Manager, working with feedback is a huge part of your to-do list. Let’s look at the best practices of how to manage customer feedback. Negative feedback shouldn’t be ignored.

Best practices 98

Best practices Feedback Management Surveys 98

CX Accelerator

OCTOBER 9, 2018

Breaking free from survey mentality with unstructured customer feedback. It’s hard to say exactly when or how it happened, but the phrase “Voice of the Customer” (VoC) has become nearly synonymous with survey process. Consumers are not as likely to fill out surveys as they once were.

Journey mapping 160

Journey mapping Surveys Feedback Contact Center 160

ShepHyken

JUNE 29, 2018

Posting regularly, using videos to promote your brand and responding swiftly to comments/messages are all fantastic ways of utilizing social media. Customer Feedback. Looking at feedback from customers – especially existing ones – is the greatest way of finding the underlying problems.

Customer Service 206

Customer Service Feedback Coaching Management 206

Nicereply

JUNE 17, 2021

People at Cooleaf wanted to find a tool that enabled them to maintain high-level of customer satisfaction & gather valuable customer feedback. But we also understood that as an evolving SaaS company, every interaction with a customer was an opportunity for feedback on our service or the product itself.”. Customer is king.

Feedback 105

Feedback SaaS B2B Education 105

Nicereply

OCTOBER 16, 2024

Encourage customers to share photos, videos, or stories of them using your products and feature this content on your website and social media channels. Regularly gather feedback through surveys, reviews, or direct interactions. Gather their feedback. Use this feedback to improve your offerings. Just think about it.

Education 52

Education Entertainment Feedback Chatbots 52

Nicereply

DECEMBER 17, 2024

This core customer service KPI is typically measured through surveys that ask people to rate their agreement with statements like, “The company made it easy for me to handle my issue.” CES feedback can guide these iterations, ensuring that each update enhances rather than complicates the user experience.

Customer effort 52

Customer effort SaaS Benchmark Surveys 52

Spearline

AUGUST 20, 2020

So if we aren't listening to the customer from their feedback, or we're not looking at how they're using the product it would be pointless developing it.” While remote working you can literally just hit the button and away you go, there's a video of them straight away, or you can ping them on the text.

Feedback 98

Feedback Abandon rate Journey mapping Telecommunications 98

ProProfs Blog

MAY 22, 2020

It is devised for the purpose of gathering information from the respondents or for collecting customer feedback. They are commonly used by companies to get user feedback on their product/service. Likert Scale : Common choice for survey forms, a Likert Scale is a great way to know what respondents feel about something.

Construction 158

Construction Surveys Feedback Marketing 158

ProProfs Blog

JULY 20, 2021

Zoho Survey is a popular survey creation tool that helps you create a reliable and actionable survey in minutes. It has all the features required to create a basic survey. Any user can easily access a wide range of built in reports and interactive charts while analyzing the survey responses.

Surveys 78

Surveys Feedback Real estate Enterprise 78

ProProfs Blog

JANUARY 28, 2021

Finding the right channels and tone to communicate with your customers will not only get you the feedback you’re seeking but will also open new doors between you – the product owner – and the people who are using your product. Testimonials vs Reviews vs Feedback: How They Work? Include Testimonial Questions in Surveys.

Feedback 148

Feedback Surveys Customer Support Sales 148