Beyond Philosophy

OCTOBER 13, 2022

Why Video is the Untapped Jewel to Greatly Enhance Your Customers’ Experience. Jóhann Hannesson , Lead Product Manager and the head of Web Development at Streem , says that video could be the missing link between your customer and the expert in the contact center. Video can be the untapped jewel of your experience design.

Customer Experience 221

Customer Experience Contact Center Engineering Scripts 221

CSM Magazine

OCTOBER 31, 2024

Ramping up your customer service game is easy with training videos – they provide the perfect toolbox for your team to consistently impress customers. Training videos can be a real game-changer, offering an accessible and flexible way to reinforce your message. Clear goals will guide the content and structure of your videos.

Customer Service 52

Customer Service Scripts Morale Feedback 52

360Connext

JANUARY 5, 2022

It’s my sincere goal that these concepts – along with the videos and additional resources provided in this article – can serve as a springboard to your CX success. You began measuring feedback using quantitative data as well as gathering open-ended feedback. What did that plan look like?

Journey mapping 188

Journey mapping Customer Experience Education Feedback 188

ShepHyken

AUGUST 25, 2020

They discuss strategies for collecting customer feedback and how to use those insights to help your business succeed. Top Takeaways: Using video can be a great way to connect with your customers and collect their feedback. Collecting feedback more rapidly can help position companies to meet new consumer expectations.

Feedback 309

Feedback Enterprise Customer Experience Technology 309

CCNG

SEPTEMBER 14, 2022

I have spoken at trade shows and events, done videos, written articles and been on countless webinars. Episode 2 just came out and we are really excited to be receiving such positive feedback for our mission to highlight the real opportunities for growth in our space.

Contact Center 195

Contact Center Feedback Marketing Technology 195

ShepHyken

JULY 15, 2022

Within 30 minutes of the scheduled call, you make them a quick self-recorded video thanking them and sharing your excitement. You immediately record another welcome video, this time screen sharing directions once insider plus expert hacks to help them get off and running.

Coaching 342

Coaching Customer centricity Accountability Feedback 342

Myra Golden Media

OCTOBER 1, 2021

They reach out to me because they’ve gotten feedback or a warning from a supervisor that if they don’t turn things around, their jobs could be in jeopardy. Seven things are all it takes, and that’s what I’m breaking down in this video. So what makes a person sound friendly over the phone?

Feedback 310

Feedback Personalization Customer Experience 310

ShepHyken

DECEMBER 22, 2021

We had some great feedback on The Three N’s of Employee Fulfillment article and video. We welcome him back this week with a simple feedback technique connected to his Three N strategy that will help you motivate and keep your best employees. . Plenty of great comments.

Feedback 342

Feedback Customer Service 342

ShepHyken

NOVEMBER 20, 2020

So, you need to have the best resources – guides, videos, tutorials – available. A lack of regular feedback between employees and managers leads to a lack of motivation and subsequent deterioration of service quality. Consider these meetings to keep the feedback flowing: Weekly group meetings. Bi-weekly one-on-ones.

Customer Service 375

Customer Service Chatbots Education Feedback 375

Toister Performance Solutions

NOVEMBER 14, 2024

This training plan uses a unique approach to training videos. Identify a goal for the training Decide how to prepare your team Create a plan to help the team use their new skills Use this how-to video for more details: Step 2: Announce the training. Complete the activity that goes with each video. Why is it important?

Customer Service 92

Customer Service Coaching Best practices Contact Center 92

Virtual Live Labs

DECEMBER 13, 2021

One of the most critical components to driving change successfully in a remote environment is communication feedback loops. Communication feedback loops, when driving change in the virtual/work-at-home environment should mirror the brick-and-mortar actions and emotions. The format for the second video is motivation and recognition.

Feedback 130

Feedback Best practices Contact Center Metrics 130

Virtual Live Labs

DECEMBER 13, 2021

One of the most critical components to driving change successfully in a remote environment is communication feedback loops. Communication feedback loops, when driving change in the virtual/work-at-home environment should mirror the brick-and-mortar actions and emotions. The format for the second video is motivation and recognition.

Feedback 130

Feedback Best practices Contact Center Metrics 130

Beyond Philosophy

JUNE 15, 2017

A much-maligned generation, Millennials have been the subject of many viral work videos. Like this one: This rant from millennial journalist Alex Bloomer about her generation struck a chord with people last year: Sure, the videos are worth a laugh or an atta-girl, at least if you are frustrated with the generation.

Employee engagement 364

Employee engagement Consulting Consulting Customer Experience 364

AWS Machine Learning

MAY 7, 2024

In this post, we demonstrate how to use enhanced video search capabilities by enabling semantic retrieval of videos based on text queries. Overall, we aim to improve video search through cutting-edge semantic matching, providing an efficient way to find videos relevant to your rich textual queries.

APIs 124

APIs Advertising Entertainment Metrics 124

Toister Performance Solutions

MARCH 29, 2025

This training plan uses a unique approach to training videos. Identify a goal for the training Decide how to prepare your team Create a plan to help the team use their new skills Here's a how-to video : Step 2: Announce the training. Pre-work Ask participants to watch the videos listed below before the first meeting.

Management 82

Management Education Coaching Best practices 82

Nicereply

OCTOBER 22, 2024

What is a feedback survey? A feedback survey is a great way to get valuable information about your customers’ preferences while keeping them engaged with your brand. If you’re curious about what is feedback example or how to design an effective survey for your business, read on. What Is a Feedback Survey?

Surveys 52

Surveys Feedback Customer retention Construction 52

ShepHyken

SEPTEMBER 29, 2022

The CEO has sent out videos, regularly schedules town hall meetings, and shares best-of-the-best examples of how team members are creating amazing experiences and Moments of Magic® for their colleagues and customers. The reward these customers give isn’t in the form of accolades, although feedback is a gift.

Feedback 325

Feedback Customer Service Customer Experience 325

Toister Performance Solutions

FEBRUARY 21, 2025

Serving Internal Customers focuses on essential skills: Building relationships Exceeding expectations Solving problems This training plan uses a unique approach to training videos. Pre-work Ask participants to watch the videos listed below before the first meeting. Complete the activity that goes with each video. What happened?

Coaching 83

Coaching Best practices Feedback Customer Service 83

ShepHyken

AUGUST 9, 2019

They offer free deliveries, Amazon Prime Video, Amazon Prime Music and also Amazon Prime Reading. First, I would encourage you to always ask for feedback especially when the experience has been so-so or even bad for a customer. That’s how they have me hooked! Stay Connected with Your Customers.

Feedback 305

Feedback Sales Accountability Personalization 305

ShepHyken

AUGUST 14, 2020

These days, people ignore ads, block pop-ups, and skip video ads on streaming sites. Sponsored pieces in newspapers, promotional Instagram videos with influencers, podcasts, and editorial blogs should be included in a good strategy. However, videos deserve top priority. Creating better content. Post-sale monitoring.

Customer Experience 256

Customer Experience Entertainment Sales Advertising 256

ShepHyken

JANUARY 25, 2022

Using Feedback to Drive Change in the Customer Experience. Shep Hyken interviews Dave Carruthers, CEO at Voxpopme , a company that redefines the possibilities of video for market research and customer feedback. Here are the top 3 ways: Timely: Real-time feedback is key. Does collecting feedback breach customer privacy?

Feedback 166

Feedback Surveys Marketing Personalization 166

Beyond Philosophy

AUGUST 21, 2020

The challenge with feedback and reviews is they are frequently solicited but infrequently completed. For example, reviews of refrigerators will not be as emotional as reviews of a controversial video on current affairs. It’s just another example of how small things can affect customers and their feedback.

Transportation 448

Transportation Surveys Consulting Consulting 448

TechSee

OCTOBER 17, 2024

By incorporating visual elements such as images, videos, and augmented reality (AR) into customer interactions, businesses can provide more personalized and effective support. By gathering feedback from customers and employees, companies can identify areas for improvement and make necessary adjustments.

First call resolution 109

First call resolution Telecommunications Wait times Feedback 109

CX Accelerator

JUNE 8, 2020

Conduct ethnographic testing. ,, This video response from ,, Ben Motteram , Principal at CXpert, provides a couple of unique ideas for listening to the voice of the customer. As he points out, “The customer isn’t actually using their voice to provide feedback.” It’s important to both respond and take their feedback to heart.

Surveys 345

Surveys Contact Center Consulting Consulting 345

Toister Performance Solutions

OCTOBER 10, 2024

For example: Free weekly tips: Customer Service Tip of the Week Training videos: LinkedIn Learning courses Books: Check out some of my favs Step 2: Build informal training skills Most trainers start informally. Employees learn more from coaching, feedback, and mentorship than they do from content delivered in a formal program.

Customer Service 102

Customer Service Coaching Feedback Personalization 102

ShepHyken

JANUARY 23, 2019

The feedback and comments about this promise were excellent, so I thought it was worth sharing with everyone. For those that didn’t read the article or watch the video, Dr. Neil Baum is a world-renowned urologist. By the way, at the end of this article, I’ve shared a very important call-to-action for you.

Personalization 309

Personalization Education Feedback Customer Service 309

AWS Machine Learning

JUNE 25, 2024

Extracting valuable insights from customer feedback presents several significant challenges. Scalability becomes an issue as the amount of feedback grows, hindering the ability to respond promptly and address customer concerns. Large language models (LLMs) have transformed the way we engage with and process natural language.

Feedback 119

Feedback Engineering Enterprise Technical Support 119

Beyond Philosophy

AUGUST 20, 2020

The challenge with feedback and reviews is they are frequently solicited but infrequently completed. For example, reviews of refrigerators will not be as emotional as reviews of a controversial video on current affairs. It’s just another example of how small things can affect customers and their feedback. .

Transportation 870

Transportation Surveys Consulting Consulting 870

Beyond Philosophy

JULY 13, 2023

Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! It said to me that I would need the following data pools: Customer demographic data Customer purchase history Customer interactions Customer feedback, website app, and usage data. Now let me take a step back.

Customer emotions 359

Customer emotions Education Customer Experience Analytics 359

Beyond Philosophy

JUNE 4, 2020

Sutherland explains that there are butterfly effects in any system which is non-linear and where there are feedback loops. Sutherland says that what used to kill video conferencing was that the least technological person determined the video conference’s quality. You get butterfly effects in psychology a lot.

Consulting 390

Consulting Consulting Advertising Analytics 390

Myra Golden Media

SEPTEMBER 8, 2017

Record how-to videos and upload to YouTube and your website. Give employees constructive feedback on their service interactions. Provide quality assurance monitoring of all interactions, giving feedback to employees. Try to come up with at least five ways to make the experience easier for your customers.

Customer Experience 249

Customer Experience Construction Scripts Coaching 249

Beyond Philosophy

OCTOBER 2, 2017

Research shows that 34 percent of American teenagers now check Rotten Tomatoes before they buy a movie ticket and there is stiff competition from video streaming services like Netflix. The amazing thing is that customer feedback is easy to get from the user reviews on the Rotten Tomatoes site itself.

Customer centricity 332

Customer centricity Consulting Consulting Customer emotions 332

ShepHyken

APRIL 30, 2021

Advanced live chat software also offers multiple functionalities like audio and video calling, co-browsing, screen sharing, etc. In 2021, you can gain an edge over the competition by introducing predictive analytics to analyze the user experience and close the customer feedback loop. .

Customer Service 375

Customer Service Chatbots Analytics Upselling 375

ShepHyken

FEBRUARY 7, 2017

After Shep’s opening comments, Shep and Jeremy discuss how you can measure what the customer is saying through listening, and paying attention to your customer satisfaction or Net Promotor Score surveys, and the verbatim feedback that accompany them. The customer service department will happily share feedback from your customers.

Surveys 240

Surveys outsourcing Feedback Self service 240

CCNG

SEPTEMBER 8, 2020

The video clip of Trey’s comments comes from a recent Town Hall meeting with members of CCNG. The six components include: Recruiting Onboarding New Hire Training Ongoing Training Feedback Quality Assurance Trey has led remote teams over the last fifteen years; including leading a recent contact center operation with over 900 remote agents.

CCNG 195

CCNG Contact Center Consulting Consulting 195