Beyond Philosophy

JUNE 15, 2017

To engage Millennials, give them feedback about their performance early and often. To learn more about keeping your employees and customers happy by improving your Customer Experience register for our FREE webinar ‘ Anatomy Of A Customer Experience’ being held on 27th June. How often is up to you and their manager.

Employee engagement 364

Employee engagement Consulting Consulting Customer Experience 364

Beyond Philosophy

SEPTEMBER 6, 2017

Real-time feedback helps relieve the pain of change for your team. To that end, investing in real-time feedback on your efforts helps team members see why the actions you prescribe are significant. Yes, finance, legal, accounts receivable, we are talking about you. Not celebrating quick wins.

Consulting 302

Consulting Consulting Finance Metrics 302

Myra Golden Media

JANUARY 16, 2019

In my new Coaching Webinar , I’m giving you a 3-step method for how to talk to your employees about a problem, be that problem attitude, attendance, the way they interact with customers, anything. In my Guided Webinar , I’m walking you through precisely how to execute each of these four steps. Join Me for This Webinar!

Coaching 199

Coaching Contact Center Accountability Feedback 199

Beyond Philosophy

OCTOBER 24, 2014

If you want to learn more about what Downie and his team did to become the #1 Attraction on Trip Advisor UK, please come to our Webinar, “ How to Become TripAdvisor’s No.1 We hope to see you at our webinar, “ How to Become TripAdvisor’s No.1 1 Attraction ” on Thursday, October 30th, 2014. I couldn’t agree more.

Consulting 297

Consulting Consulting Customer Experience Feedback 297

ChurnZero

DECEMBER 20, 2021

Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content. Check out our top five Customer Success webinars brought to you by ChurnZero in 2021.

Chief Customer Officer 98

Chief Customer Officer SaaS Benchmark B2B 98

Liveops

MARCH 11, 2021

Watch the full webinar here. . You need to provide them with tools to share feedback with you on their level of engagement.” – Greg Hanover . An important piece to integrate is real-time feedback. A 2021 Enterprise Blueprint for Remote Work: 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition.

Gamification 118

Gamification Enterprise Contact Center Contact center software 118

Beyond Philosophy

OCTOBER 12, 2017

Always monitor and respond to customer feedback that you receive on the various sites. Register now for our 3 one hour, on demand, webinars Secrets Of Customer Decision Making. Ask your customers to review their experience and incent them if you can. And, don’t forget about social media’s “unofficial” reviews.

Consulting 326

Consulting Consulting Sales Surveys 326

VirtualPBX

AUGUST 15, 2023

Over the past three months, VirtualPBX has hosted a comprehensive Business SMS Webinars Series, covering a range of topics crucial for businesses looking to incorporate SMS seamlessly into their strategies. Webinar 4: Opt-out Understanding the opt-out process and its seamless integration with SMS registration were central themes.

Best practices 98

Best practices Marketing Feedback Sales 98

Myra Golden Media

APRIL 1, 2019

You have a responsibility to train employees, coach, and give feedback. Join Me for My New “Managing to Eliminate Unacceptable Employee Performance or Behavior” Live Webinar! Put the Responsibility for Improvement On the Employee. Be firm, but kind as you hand responsibility for improvement back to your employee.

Morale 276

Morale Coaching Feedback Management 276

ShepHyken

JULY 15, 2016

For instance, say your organization relies on customer surveys and other conventional forms of customer feedback but has considered exploring other sources of customer feedback such as recorded calls in the contact center that can be analyzed to identify trends or sources of customer frustration that can be acted on.

Customer Experience 198

Customer Experience Journey mapping Feedback Surveys 198

Myra Golden Media

JANUARY 15, 2019

I have an online course I’ve arranged for you take and I will meet with you once a week for the next 4 weeks to provide feedback and coaching. On Friday, February 1st I’m facilitating a 45-minute webinar on How to Solve Your Biggest Problems with Coaching Employees. Together, let’s transform your approach to customers.”.

Coaching 220

Coaching Accountability Feedback Personalization 220

Beyond Philosophy

AUGUST 23, 2017

Invest in real-time feedback on your results. To learn more about CX Measurement programs and how you can use them to help facilitate your success, join us for our FREE, 30-minute webinar, “ Where Customer Experience (CX) Measurement Goes Wrong ) on Tuesday, August 22 at 11 am EST. To register, please click here.

Metrics 331

Metrics Consulting Consulting Finance 331

Myra Golden Media

JULY 16, 2019

If you need help with designing your quality form, get a seat in my August 9th webinar where I walk through the quality form components and give out sample forms. . Employees expect and deserve feedback and guidance on their performance. On August 9 th, I am hosting a webinar, Quality Form Development & Coaching.

Calibration 153

Calibration Contact Center Coaching Construction 153

ClientSuccess

JULY 20, 2022

As a CSM, you understand firsthand how critical customer feedback is to the ongoing satisfaction of your customers and the success of your business. Tips for soliciting qualitative customer feedback. Here are some tips to keep in mind when it comes time to collect customer feedback: 1. Record impromptu feedback: .

Feedback 89

Feedback Surveys Accountability 89

Beyond Philosophy

JULY 13, 2016

EST, for more insight on how to create a customer-centric digital experience for your customers in our 30-minute webinar, “5 Steps for an Effective Customer Centric Digital Transformation.” I’d love to hear your take on any of these areas in the comments below. Join us on Thursday, July 14 th , 2016, at 11 a.m. Register here today !

Customer Experience 278

Customer Experience Airlines Banking Customer centricity 278

CCNG

MAY 11, 2021

A recent CCNG panel webinar, Why Performance-Based Training Requires Automation , featuring Mike Roberts, Technology Leader for Learning at Citibank, who adopted simulations to automate role play and coaching exercises in 2020 and Trey Fischer, an industry-leading consultant, discussed today’s impact of automation on performance-based training.

CCNG 195

CCNG Coaching Contact Center Employee engagement 195

Genroe

OCTOBER 17, 2023

Customer feedback is often seen, at worst, as a compliance task and, at best, as a long term way to increase sales and customer retention. But it doesn’t have to be that way.

Feedback 52

Feedback Sales Customer retention Customer Experience 52

Myra Golden Media

JANUARY 4, 2019

Consistent – You can’t give corrective feedback sometimes, and then other times turn a blind eye. Feedback to employees should follow what Douglas McGregor calls the Hot Stove Rule. Your employees need, and deserve, immediate feedback on their performance. Your feedback and discipline must be impersonal.

Coaching 168

Coaching Construction Feedback Contact Center 168

Education Services Group

JULY 20, 2021

ESG’s own Madeline Evans, Britt Layman, and Marley Wagner joined last week’s ChurnZero webinar to discuss how high touch and tech touch engagement models can co-exist in Customer Success. Product updates, like Marley talked about in the webinar, aren’t likely to be considered spammy because their focus is on information and education.

Accountability 98

Accountability Chatbots Surveys Journey mapping 98

Lumoa

JUNE 2, 2022

There is no doubt that customer feedback is one of the most valuable resources that companies have available. When used properly, reviews and other types of feedback allow enterprises to develop engaging marketing campaigns , design better products, and make strategic decisions based on what customers expect from their products and services.

Feedback 78

Feedback Best practices Surveys Enterprise 78

JivoChat

MARCH 29, 2022

During the pandemic, webinars have grown in popularity as an alternative to in-person events. Considered by 73% of marketers as the best way to generate quality leads, Webinar is a valuable marketing tool, which you can use for different purposes. What is a Webinar? Types of Webinar. Lead Generation.

Education 75

Education Surveys SaaS Personalization 75

Genroe

OCTOBER 17, 2023

Dive into our 30-minute webinar to learn how the 5 Whys Approach can transform customer feedback into actionable plans for enhancing customer experience. The post Using 5 Whys Root Cause Analysis on Customer Feedback [On-Demand Webinar] appeared first on Genroe | Customer Experience | Net Promoter Score.

Feedback 52

Feedback Customer Experience 52

Lumoa

SEPTEMBER 1, 2023

Our initial launch offered two summaries for your Positive and Negative responses, but we now offer a way to get a single summary covering all feedback for a topic. Feel free to check out our FAQ on Lumoa GPT to learn how you can get started with the next generation tool in feedback analysis! Check it out below! Pretty neat!

B2C 147

B2C Feedback Accountability Marketing 147

CCNG

JANUARY 19, 2021

Connect with me on LinkedIn [link] to let me know your feedback on these trends and on the webinar. The key takeaway is to plan the office around what people want to achieve – learning from their peers, and socialising.

Call Center 195

Call Center CCNG Contact Center Feedback 195

Myra Golden Media

JANUARY 8, 2018

So, last night I had the idea to coach my son using the same three-step method I tell my clients to use when they have to help an employee through a problem or to give someone constructive feedback. Most managers don’t give employees the constructive feedback they need to develop and grow. That technique is what I call Know, Feel, Do.

Construction 189

Construction Coaching Feedback Contact Center 189

Myra Golden Media

JULY 15, 2019

Describe for me in detail what you hear in calls, read in chat/email/text, and what feedback are you getting from customers? ” Your employees deserve your time, discussion, feedback, praise, and guidance. Decide what’s best for your employees, customers, unique business, and for those who will give feedback.

Calibration 153

Calibration Coaching Morale Feedback 153

ProProfs Blog

AUGUST 14, 2020

To know what your prospective buyers really think, you need a tool that helps you capture their feedback efficiently. While user feedback can help you understand the current expectations of your customers, live chat reports would offer insights on prospective buyers and how to conduct future conversations with them (in case they return).

Analytics 174

Analytics B2B Education Feedback 174

Myra Golden Media

JANUARY 14, 2019

My Director and Producer cut several times to give me feedback – slow that down just a bit, talk like you’re having a one on one conversation, not like you’re in a lecture hall, more energy there. The endgame was for me to give viewers a fantastic learning experience, and that meant giving me some sharp feedback.

Coaching 159

Coaching Feedback Personalization Customer Experience 159

Myra Golden Media

JULY 12, 2019

The goal was to motivate customer service employees to deliver a better customer experience by monitoring calls and giving feedback on calls. Always give specific feedback and specific solutions so that you truly help your employees perform at stellar levels. Here are the details of this webinar.

Contact Center 136

Contact Center Calibration Coaching Feedback 136

CCNG

JUNE 7, 2023

Continuous Improvement : Chat GPT can learn from interactions and customer feedback, enabling it to continuously improve its responses over time. For access to the entire recorded Town Hall event, please visit CCNG.com, On-Demand Webinars. This helps businesses expand their customer base and cater to a diverse range of customers.

Contact Center 195

Contact Center CCNG APIs Scripts 195

Myra Golden Media

APRIL 11, 2023

Additionally, ongoing coaching and feedback can help agents improve their performance and stay motivated. This can involve recognizing and rewarding top-performing agents, as well as providing opportunities for agents to give feedback and contribute to process improvements. The webinar is free. Read the outline and join me!

Average Handle Time 156

Average Handle Time Contact Center First call resolution Analytics 156

Beyond Philosophy

NOVEMBER 6, 2017

Effectively, this means you should not just leave the contact center to deal with inquiries, you should get continuous feedback from the contact center to find out what people are asking, and find other ways to address those issue before people feel the need to call or write in. 5 – Keep your contact center human.

Contact Center 278

Contact Center Wait times Call Center Customer Experience 278

CCNG

SEPTEMBER 14, 2022

I have spoken at trade shows and events, done videos, written articles and been on countless webinars. Episode 2 just came out and we are really excited to be receiving such positive feedback for our mission to highlight the real opportunities for growth in our space.

Contact Center 195

Contact Center Feedback Marketing Technology 195

CCNG

SEPTEMBER 11, 2024

Training and Development: Provide training and development opportunities through online courses, webinars, and in-person sessions to keep agents’ skills up-to-date and introduce new technologies. Performance Monitoring and Feedback: Monitor agent performance to identify improvement areas and provide clear, actionable feedback promptly.

Contact Center 195

Contact Center Technology CCNG First call resolution 195

Beyond Philosophy

OCTOBER 24, 2014

If you want to learn more about what Downie and his team did to become the #1 Attraction on Trip Advisor UK, please come to our Webinar, “ How to Become TripAdvisor’s No.1 We hope to see you at our webinar, “How to Become TripAdvisor’s No.1 1 Attraction ” on Thursday, October 30th, 2014. I couldn’t agree more.

Customer emotions 186

Customer emotions Employee engagement Customer centricity Customer retention 186