Genroe

OCTOBER 17, 2023

About 3 minutes after your first customer feedback or NetPromoter survey goes out, management will be pounding the desk for a report with charts, analysis and recommendations. The question is, apart from a simple chart of scores, what else should be included in your best practice Net Promoter reporting pack?

Best practices 52

Best practices Surveys Feedback Customer Experience 52

Jon Arnold

APRIL 14, 2023

In case you can’t get enough about Generative AI and what-it’s-all-about, they’ve put together a four-part webinar series. As always, feedback and sharing welcome. The first episode is out now, and I was a guest for the second one, where I was in conversation with John Willcutts.

Feedback 59

Feedback Contact Center 59

Lumoa

NOVEMBER 4, 2024

This webinar covers things specifically from an EX perspective, and how we are developing the platform to be more accessible with EX data as a whole! You can check our more about how Tasks work in our article or even our webinar on the topic.

B2B 78

B2B Feedback Surveys Engineering 78

JivoChat

MARCH 29, 2022

During the pandemic, webinars have grown in popularity as an alternative to in-person events. Considered by 73% of marketers as the best way to generate quality leads, Webinar is a valuable marketing tool, which you can use for different purposes. What is a Webinar? Types of Webinar. Lead Generation.

Education 75

Education Surveys SaaS Personalization 75

ClientSuccess

JULY 20, 2022

As a CSM, you understand firsthand how critical customer feedback is to the ongoing satisfaction of your customers and the success of your business. Tips for soliciting qualitative customer feedback. Here are some tips to keep in mind when it comes time to collect customer feedback: 1. Record impromptu feedback: .

Feedback 89

Feedback Surveys Accountability 89

Genroe

OCTOBER 17, 2023

In this one hour webinar we will share, using Excel: The post Practical Survey Analysis in Excel [On-Demand Webinar] appeared first on Genroe | Customer Experience | Net Promoter Score.

Surveys 52

Surveys Customer Experience Feedback 52

Liveops

MARCH 11, 2021

Watch the full webinar here. . You need to provide them with tools to share feedback with you on their level of engagement.” – Greg Hanover . An important piece to integrate is real-time feedback. A 2021 Enterprise Blueprint for Remote Work: 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition.

Gamification 118

Gamification Enterprise Contact Center Contact center software 118

CustomerSuccessBox

SEPTEMBER 30, 2021

Webinars are a condensed and easy way to find out more about a topic you like. We’ve gathered some of our favorite customer success webinars. Webinar 1 – How to Onboard Customers Remotely. Join us to discuss onboarding customers remotely on this webinar. Webinar 2 – How to do Churn analysis.

Customer advocacy 52

Customer advocacy B2B B2C SaaS 52

Hello Customer

MAY 7, 2020

Earlier this week we hosted a great webinar featuring our board member and early believer Rik Vera. As a company, if you want to reinvent yourself or experiment with new processes, involve your customers and ask for their feedback. In turbulent times, reply on short feedback loops. Build your Net Curiosity Score.

Feedback 75

Feedback Surveys Engineering Personalization 75

ChurnZero

DECEMBER 20, 2021

Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content. Check out our top five Customer Success webinars brought to you by ChurnZero in 2021.

Chief Customer Officer 52

Chief Customer Officer SaaS Benchmark B2B 52

Genroe

OCTOBER 17, 2023

It starts right up front with the […] The post How to Calculate and Use Survey Sample Size [On Demand Webinar] appeared first on Genroe | Customer Experience | Net Promoter Score. After checking through the data and analysing a range of root causes, you have created a practical plan to solve a key customer issue.

Surveys 52

Surveys Customer Experience Feedback 52

CSM Magazine

SEPTEMBER 24, 2021

Reuters Events have announced the next free customer service & experience webinar: ‘Driving Customer Lifetime Value with Effortless Experience.’. This webinar will seek to provide insight on ways in which we can nurture customer loyalty through providing effortless experiences.

Consulting 52

Consulting Consulting Feedback Customer Service 52

Education Services Group

JULY 20, 2021

ESG’s own Madeline Evans, Britt Layman, and Marley Wagner joined last week’s ChurnZero webinar to discuss how high touch and tech touch engagement models can co-exist in Customer Success. Product updates, like Marley talked about in the webinar, aren’t likely to be considered spammy because their focus is on information and education.

Accountability 98

Accountability Chatbots Surveys Journey mapping 98

ClientSuccess

JUNE 2, 2021

Asking for customer feedback is far and away one of the best tools in any SaaS organization’s arsenal for improving and optimizing the customer experience. Taking a step back, asking for customer feedback, and then putting this feedback into action is a great way to re-center and re-focus on what is essential.

Feedback 65

Feedback Customer advocacy SaaS Surveys 65

Lumoa

SEPTEMBER 1, 2023

Our initial launch offered two summaries for your Positive and Negative responses, but we now offer a way to get a single summary covering all feedback for a topic. Feel free to check out our FAQ on Lumoa GPT to learn how you can get started with the next generation tool in feedback analysis! Check it out below! Pretty neat!

B2C 147

B2C Feedback Accountability Marketing 147

Cisco - Contact Center

MAY 13, 2020

Join our Webinar. In the webinar we will discuss: How to gain an end-to-end view of your customers’ journey. How to create a closed-looped feedback engagement with your customers to solve problems and reduce churn. Register for our 45-minute webinar today. Find out more about Selligent. Learn More.

Customer Experience 108

Customer Experience Contact Center contact center solutions Analytics 108

Customercount

JUNE 2, 2020

Join CustomerCount and our friends from EVC Marketing and Keatext for this informative 30-minute webinar offering an introduction to reputation marketing & customer feedback management. The post CustomerCount Webinar with EVC Marketing & Keatext appeared first on CustomerCount. Do you have a 5-Star Reputation?

Marketing 40

Marketing Feedback Management Analytics 40

AskNicely

AUGUST 17, 2018

Savvy CEOs understand that growth and employee engagement can be created by listening to customer feedback while following one guiding principle: Be customer obsessed. Obsession expressed through actioning customer feedback. It also means an internal culture shift toward paying attention to real-time customer feedback.

Feedback 60

Feedback Customer centricity Surveys Employee engagement 60

Infinity

FEBRUARY 23, 2022

Most marketers will already be using PPC feedback loops to some extent. An effective feedback loop is a sure way to get visibility on the elements of your PPC campaigns that are either working hard or hardly working at all. The PPC feedback loop. Register for our on-demand webinar: Calls not clicks, a new PPC goal for 2022.

Feedback 52

Feedback Marketing APIs Advertising 52

delighted

APRIL 25, 2022

Casper has been using Delighted for three years to run their customer experience management program – sending out surveys at key customer journey milestones to capture customer sentiment, analyzing the feedback in Delighted, and acting on it in real-time. They use the resulting feedback in 3 ways: 1.

CRM 60

CRM Feedback Best practices Surveys 60

Noble Systems

DECEMBER 4, 2019

This feedback produces Voice of the Customer (VoC) that can help your company redefine and elevate the customer experience throughout the journey which, in turn, strengthens engagement and loyalty. Training employees when and how to ask for feedback is vital. VoC Technologies that Monitor Feedback and Reward Employees.

Feedback 80

Feedback Gamification Analytics Customer centricity 80

Hello Customer

MARCH 15, 2023

Our AI, ISAAC (short for Industry-Specific Analysis and Categorization) turns feedback into detailed insights by applying fine-grained topic categorization and sentiment analysis to the feedback you receive. For example: what if the feedback categories don’t fully match with your internal KPIs ?

Feedback 52

Feedback Transportation Personalization Consulting 52

Genroe

DECEMBER 4, 2016

The post Webinar: Using Customer Feedback To Grow Sales appeared first on Genroe.

Feedback 40

Feedback Sales Best practices 40

AskNicely

MARCH 15, 2018

While all of this is still very important, customer feedback and advocacy represent the next evolution of rapid, sustainable business growth. You create an always-on mechanism for collecting and acting on their feedback. Join Us for a “Smooth” Webinar. Ironing out the kinks in your customer’s journey. Register Here.

Customer Experience 60

Customer Experience Feedback Technology Personalization 60

ChurnZero

NOVEMBER 22, 2024

This month, Naomi shared how to do it in a ChurnZero webinar, which you can watch in full at the end of this article. Watch the webinar below to learn why having a “newscaster” makes a difference. Watch the full webinar here. The Participants: Experienced and tenured CSMs should lead. Want to try Outcomes Club?

Education 52

Education Analytics Metrics Feedback 52

Toister Performance Solutions

APRIL 30, 2019

I recently hosted an "Ask Me Anything" webinar. The webinar wasn't recorded due to a technical issue. In other words, I didn't launch the webinar properly so the recording could be saved. Q: Are surveys and other feedback methods becoming obsolete since social media gets a quicker response? But first, a small confession.

Customer Service 61

Customer Service Advertising Feedback Surveys 61

Education Services Group

SEPTEMBER 23, 2022

Q: How do you navigate participation bias in customer feedback? . And so, there’s a couple of things that you’re looking at to overcome that participation bias for those of us, like the two of us, who always want to give feedback. Watch the recording of this webinar to catch up on the full conversation!

Customer retention 52

Customer retention Surveys Feedback Personalization 52

Genroe

JUNE 11, 2018

Customer feedback is often seen, at worst, as a compliance task and, at best, as a long-term way to increase sales and customer retention. Yes, the customer feedback process does drive long-term customer loyalty and lifts revenue but you can also use the data in a much […]. But it doesn’t have to be that way.

Customer retention 61

Customer retention Feedback Sales 61

AskNicely

NOVEMBER 28, 2018

Join us for this exclusive webinar, where our panel will break down the results of the 2018 NPS Benchmark Study. Real-world examples of how to best take action on feedback, and what happens when you don’t! 2018 NPS Benchmark Study: Results and Reactions Webinar. Focusing exclusively on SMB/Mid-Market size companies. Erik Linask.

Benchmark 60

Benchmark Best practices Marketing Feedback 60

Concentrix

JUNE 10, 2021

Learn about innovative ways technology helps capture feedback across digital micro-journeys. The post The Evolution of Digital Feedback appeared first on Concentrix.

Feedback 62

Feedback Technology 62

CCNG

SEPTEMBER 11, 2024

Training and Development: Provide training and development opportunities through online courses, webinars, and in-person sessions to keep agents’ skills up-to-date and introduce new technologies. Performance Monitoring and Feedback: Monitor agent performance to identify improvement areas and provide clear, actionable feedback promptly.

Contact Center 195

Contact Center Technology CCNG First call resolution 195

Myra Golden Media

APRIL 2, 2019

Now comes the hard part – dealing with conflict, giving feedback, toxic employees, and managing your time. You’ll be nervous about leading them and giving constructive feedback. You’ll be accused of being unfair and inconsistent, and this is just because you’re new at this giving feedback thing.

Construction 239

Construction Feedback Management Customer Experience 239

Lumoa

FEBRUARY 29, 2024

New Feature – AI Answers AI Answers allows you to create a question that will be associated with each feedback. Upcoming webinars Lumoa Basic Training – Are you a new user, or just want to brush up on key terms? Ask Lumoa Interactive webinar – Check out Ask Lumoa in action in this exciting webinar!

Feedback 78

Feedback Management 78

Liveops

MARCH 15, 2021

Watch the full webinar here. . You need to provide them with tools to share feedback with you on their level of engagement.” – Greg Hanover . An important piece to integrate is real-time feedback. The post [Webinar w/Five9] 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition appeared first on Liveops.

Gamification 62

Gamification Enterprise Contact Center Contact center software 62

Lumoa

OCTOBER 1, 2024

We originally offered lots of different Insights types, but we received long term feedback that customers were unsure of the differeneces between the Insights, and when one would be more applicable than the other. NPS points, and this Insight accounts for 6% of all feedback we got this month! Let’s get started!

Feedback 78

Feedback Analytics Accountability Management 78