ShepHyken

FEBRUARY 27, 2024

Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Surveys 240

Surveys Feedback Customer Service Customer Experience 240

ShepHyken

SEPTEMBER 7, 2023

Regularly update training materials based on customer feedback. Account management Offer workshops on relationship-building, active listening, and consultative selling for identifying upsell or cross-sell opportunities. Feedback collection and analysis Teach your team how to conduct surveys and interviews with customers.

B2C 349

B2C Customer centricity Feedback Upselling 349

ShepHyken

DECEMBER 19, 2023

I asked Cindy how she liked that experience, and she quickly answered, “Amazing!” Just a few minutes later, Cindy received a short survey asking for her feedback with the message: Your feedback is helping us build Earth’s Most Customer-Centric Company. Connect with Shep on LinkedIn.

Customer centricity 234

Customer centricity Chatbots Self service Feedback 234

ShepHyken

JULY 15, 2022

Step 4: You assign your best client success manager on their account and ensure they’re scheduled for your monthly training workshops as a non-negotiable. Step 5: You send a feedback survey plus a gift card after four weeks in the program to gauge where they’re at and see how it’s going.

Coaching 342

Coaching Customer centricity Accountability Feedback 342

ShepHyken

NOVEMBER 20, 2020

Consider having on-site training workshops by customer service experts. The workshops are customized to meet the unique needs of your employees. A lack of regular feedback between employees and managers leads to a lack of motivation and subsequent deterioration of service quality. Does your team need to develop a new skill?

Customer Service 375

Customer Service Chatbots Education Feedback 375

Toister Performance Solutions

NOVEMBER 14, 2024

Workshop planning tool ( free download ). Use the Workshop Planner to create an action plan. Start by reviewing the overall goal for the training that you identified on the Workshop Planner. Set aside time to provide each person with coaching and feedback. Access to Phone-Based Customer Service for all participants.

Customer Service 93

Customer Service Coaching Best practices Contact Center 93

ShepHyken

JULY 7, 2024

It can be a form of feedback, but it can also be one of your best marketing strategies. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops. AI is a powerful force, and we only see a small fraction of the possibilities and capabilities that it will provide.

Customer Service 209

Customer Service Best practices Marketing Customer Experience 209

CX Journey

NOVEMBER 17, 2015

Before you can bring the stakeholders into a room to begin your workshop, there are a few things you’ll need to do. It’s a starting point to get the organization putting collective heads together to outline what is already known (based on customer feedback, customer data, the fact that you are likely a customer of your own business, etc.)

Journey mapping 83

Journey mapping Feedback Customer Experience 83

ShepHyken

NOVEMBER 3, 2024

Rather than wait until the employee is leaving to get feedback in an exit interview, why not be proactive and have an interview that can help you understand what makes employees happy (or not). Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops.

Customer Service 176

Customer Service Entertainment Consulting Consulting 176

ShepHyken

OCTOBER 20, 2024

Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.

Customer Service 193

Customer Service Customer centricity Entertainment Airlines 193

AWS Machine Learning

APRIL 27, 2023

In this post, we show how to incorporate human feedback on the incorrect reasoning chains for multi-hop reasoning to improve performance on these tasks. Those confident but nonsensical explanations are even more prevalent when LLMs are trained using Reinforcement Learning from Human Feedback (RLHF), where reward hacking may occur.

Feedback 77

Feedback Calibration Benchmark Advertising 77

ShepHyken

JUNE 30, 2024

Regularly collect feedback from staff through surveys, meetings, or suggestion boxes to identify customer pain points and opportunities for improvement. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops. Connect with Shep on LinkedIn.

Customer Service 209

Customer Service Customer retention Morale Customer Experience 209

ShepHyken

AUGUST 28, 2023

Optimizing Your Customer Feedback Strategy in 2023 by Lumoa (Lumoa) Your customers are sharing their experiences online. No matter what industry you’re in, your customers are eager and encouraged to share their feedback: the good, the bad, and the ugly. How do you know what your customers think of you?

Customer Service 156

Customer Service Journey mapping Feedback Consulting 156

ShepHyken

SEPTEMBER 1, 2024

And, 3) Do you ask and take action on feedback? Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops. The article focuses on tips and ideas around these three questions. Connect with Shep on LinkedIn.

Customer Service 185

Customer Service Customer centricity Personalization Customer Experience 185

Lumoa

APRIL 17, 2018

We have been talking a lot about how important it is to take actions on customer feedback. Customer feedback is the essential unlimited source for development and inspiration for the whole company. Customer feedback in marketing automation Do you have resources to communicate directly with your customers in a personally?

Feedback 110

Feedback Healthcare SaaS Coaching 110

ShepHyken

JANUARY 1, 2024

13 Tips For Responding To Negative Feedback On Social Media by Forbes Communications Council (Forbes) No matter what type of business you run or how well you run it, it seems no business is safe from negative comments on social media. I have added my comments about each article and would like to hear what you think too.

Customer Service 155

Customer Service B2C Feedback Marketing 155

ShepHyken

OCTOBER 27, 2023

Foster Community and Networking Opportunities One of the main attractions of flexible workspaces is the opportunity to connect and collaborate with like-minded professionals, so bring it!

Customer Experience 155

Customer Experience Feedback Customer centricity CRM 155

Myra Golden Media

APRIL 15, 2019

I end all of my customer service workshops by asking participants to write down three words. By reflecting on the day and successes, and setting goals, my workshop attendees are more likely to adopt and apply their insights, and this makes my training more effective. Start, Stop, Continue for Feedback About Managers.

Feedback 227

Feedback Customer Experience Management Customer Service 227

CSM Magazine

MAY 16, 2024

Workshops and courses focusing on leadership principles , conflict resolution, and team motivation strategies can empower leaders to manage their teams more effectively. Communication Workshops Excellent communication skills are the bedrock of effective customer support.

Customer Support 52

Customer Support Coaching Construction CRM 52

ShepHyken

MAY 19, 2024

99% of Consumers Rely on Online Reviews Before Making Purchases by Jon McDonald (CardRates) Reviews offer insight that an online description can’t and provide feedback from customers who have used or previously purchased the product of interest. I have added my comments about each article and would like to hear what you think too.

Customer Service 216

Customer Service Government Banking Customer centricity 216

CSM Magazine

JULY 19, 2024

Regular workshops, refresher courses, and access to online learning platforms can help agents stay updated with the latest trends, tools, and best practices in customer service. Foster a Supportive Work Environment Open Communication : Encourage an environment where agents feel comfortable sharing ideas and feedback.

CRM 52

CRM Contact Center Feedback Chatbots 52

ShepHyken

NOVEMBER 19, 2023

My Comment: The obvious way to track customer satisfaction is by asking the customer for feedback. Consumers are increasingly less likely to provide companies with direct feedback about bad experiences, so brands need to tap into feedback where customers are giving it. That’s the first of the five ways shared in this article.

Morale 161

Morale Customer Service Chatbots Feedback 161

Myra Golden Media

JULY 2, 2019

I promise, after just 30-minutes with me in this special “3-Step De-escalation Method” on-demand workshop, you will be inspired and thrilled with how much more productive you can be at getting angry customers to back down! I thought you would appreciate the feedback Thank you. You have nothing to lose!

Coaching 264

Coaching Feedback Customer Support Management 264

Toister Performance Solutions

APRIL 11, 2024

Jeff's workshop planning tool ( free download ). Use the Workshop Planner to create an action plan. Have you earned feedback that matches your thank you letter? Have you earned feedback that matches your thank you letter? Have you earned feedback that matches your thank you letter? Step 1: Create a training plan.

Customer Service 103

Customer Service Feedback Customer emotions Management 103

AWS Machine Learning

MAY 30, 2023

Now, Ground Truth Plus is serving customers who need data labeling and human feedback for fine-tuning foundation models for generative AI applications. In this post, you will learn about recent advancements in human feedback for generative AI available through SageMaker Ground Truth Plus.

Feedback 77

Feedback Chatbots Engineering Advertising 77

CSM Magazine

OCTOBER 8, 2024

Customer Feedback Frenzy Objective : Highlight the importance of listening to and acting on customer feedback. How to Play : Divide teams and give each a set of customer feedback. Innovation Workshop Objective : Cultivate a culture of continuous improvement. Challenge them to propose actionable improvements.

Customer Service 52

Customer Service Morale Feedback Personalization 52

Fonolo

OCTOBER 26, 2022

Here are some tips to foster agent motivation: Offer flexible hours, Ask them for feedback, Equip them with the right software and Allow them to share their skills… Click To Tweet. You know what’s worse than negative feedback? How can agents feel motivated if their hard work is met with zero feedback or rewards? Radio silence.

Call Center 142

Call Center Abandon rate Education Contact Center 142

Beyond Philosophy

OCTOBER 3, 2024

Usually, with clients and in workshops, I use the following exercise: Close your eyes and imagine you have just landed in the Congo. However, you should ensure that these adaptations are based upon solid customer feedback from reliable sources, whether surveys, social media, or CRM (customer relationship management) systems input.

Call Center 221

Call Center Technology CRM Management 221

Toister Performance Solutions

DECEMBER 7, 2023

Workshop name and description Audience (who is attending training) Learning objective(s) The learning objectives section is an opportunity for the manager to explain what they hope the training to accomplish. Here’s an example of the completed Workshop Planner for the home improvement company. Your action plan is now complete.

Management 107

Management Customer Service Feedback Marketing 107

PeopleMetrics

FEBRUARY 13, 2015

We were sitting with our desks in a circle, workshopping a classmate’s story. It doesn’t help matters to get emotional about feedback. The fact is, sometimes, feedback can be crushing. So in the interest of your stiff upper lip, here are three things to think about when you receive harsh customer feedback. Not so much.

Feedback 97

Feedback Customer centricity Customer Experience Personalization 97

ShepHyken

NOVEMBER 6, 2023

Consider the first “gist” the author serves up: “Customer surveys are more than just feedback tools; they’re strategic assets for brands.” Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops. Surveys should be part of your customer experience strategy.

Customer Service 180

Customer Service Self service Surveys Contact Center 180

ShepHyken

JULY 31, 2023

To that end, Young Entrepreneur Council members share a few key actions you can take to address negative feedback and create a positive outcome for the customer—and ultimately, your business. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer centricity 156

Customer centricity Customer Service Chatbots Customer Experience 156

ShepHyken

DECEMBER 17, 2023

There is everything from the simple idea of writing a handwritten thank you note to optimizing your current “feedback loop.” Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops. There is a short paragraph for each idea, so consider these idea-starters.

Customer Service 161

Customer Service Customer centricity Customer Experience Feedback 161

ShepHyken

OCTOBER 23, 2023

Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops. When customers know you care, you create an emotional connection that fosters trust and loyalty. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Service 171

Customer Service Construction Contact Center Scripts 171

ShepHyken

JUNE 11, 2023

5 Things Clients Won’t Tell You Before They Leave by Dawna Jarvis (Salon Today) As service providers, we often wonder why clients choose to leave without providing any feedback. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

B2B 156

B2B Customer Service B2C Advertising 156

CSM Magazine

OCTOBER 9, 2024

Consider offering training sessions, workshops, or courses that align with their career goals. Encourage Feedback Foster an open and supportive environment by encouraging your team to share feedback on their roles and workplace. Surprise Treats and Snacks Bring in surprise treats or snacks for your team throughout the week.

Customer Service 52

Customer Service Morale Entertainment Feedback 52

CSM Magazine

SEPTEMBER 13, 2024

Gathering feedback from employees about their learning preferences. Workshops and Seminars : These offer opportunities for interactive learning and networking. Encouraging feedback during and after sessions. Gather feedback from participants to understand their experiences.

Morale 52

Morale Metrics Feedback Coaching 52