Concentrix

APRIL 7, 2020

Enables commercial banks to offer a web-based interface to initiate trade finance transactions online. The post TradeFree™ Trade Finance appeared first on Concentrix.

Finance 62

Finance Banking 62

CSM Magazine

NOVEMBER 30, 2020

Ways in which AI supports finance are countless, however, we will discuss only some most important ones. Time is of the essence in the world of finance. By streamlining various processes, artificial intelligence is transforming how individuals and companies interact with their finances. Managing risk.

Finance 72

Finance Banking Chatbots Call Center 72

CSM Magazine

SEPTEMBER 28, 2023

Marsh Finance , one of the UK’s leading car finance companies, is working with Sabio Group on a project that will dramatically enhance interaction experiences with its customers and brokers. “We’re excited to be partnering with Sabio,” said Andrew Marsh, Managing Director at Marsh Finance.

Finance 59

Finance Customer Experience Best practices Consulting 59

Cincom

SEPTEMBER 21, 2020

Chief Financial Officers (CFOs) and finance departments in general are critical to the success of almost any digital transformation project. Finance is going to have to be “convinced” that the dollars spent are going to be recouped in the form of a better, faster, less-costly operation. ERP and Digital Transformation.

Finance 59

Finance Enterprise Analytics Technology 59

TeleDirect

FEBRUARY 24, 2021

At TeleDirect, we know the importance of answering every call that comes into your healthcare or finance services office. Healthcare and finance offices can improve their overall efficiency by working with a call center. We asked industry experts for their best advice on why you should work with a call center.

Finance 118

Finance Healthcare Call Center outsourcing 118

Hodusoft

FEBRUARY 1, 2023

What to look for in a business phone system for banking and finance? What to look for in a Business Phone System for Banking and Finance? Scalability: A VoIP phone system eases scalability for banking and finance businesses. Security: In the banking and finance industry, security is a top priority.

Finance 52

Finance Banking voip Analytics 52

Cisco - Contact Center

AUGUST 15, 2023

This blog was prepared with deep thanks to Cisco employee volunteer Haitham Al-Shabibi. Climate change is an issue we can’t solve alone, yet it seems like very few of those working to solve it have a… Read more on Cisco Blogs

Finance 59

Finance 59

TMP Direct

JUNE 16, 2021

Potentially, lower-income households could be more likely to seek short-term loans to plug gaps in their finances. Both individuals and businesses need the ability to open and manage their finances from a distance. What can we expect from consumer spending and saving habits going forward? In 2020, consumer credit took a plunge.

Finance 52

Finance Banking Government Education 52

Cisco - Contact Center

APRIL 11, 2024

This is the third blog in our three-part series about Cisco Foundation partner organizations working in the Amazon and South America region. You can read the other two, and more Climate Impact & … Read more on Cisco Blogs

Finance 98

Finance 98

LiveVox

JULY 11, 2022

The post Top 3 CX Trends for 2022 & 2023: Finance and Banking appeared first on Livevox. Discover the tops 3 trends driving change in financial services contact centers.

Finance 52

Finance Banking Contact Center Customer Experience 52

Cisco - Contact Center

OCTOBER 11, 2024

Meet Cisco Foundation partners working to support farmers' transition to regenerative agriculture to improve resiliency.

Finance 98

Finance 98

Education Services Group

FEBRUARY 2, 2022

As Customer Success organizations continue to gain attention and recognition for growing revenue , it is increasingly critical that we reach out to our hardworking peers in Finance to join forces more often. We’re going to ask Finance to be our Valentine. Finance benefits too, of course. When CS succeeds, Finance succeeds.

Finance 52

Finance Metrics Customer retention Engineering 52

CSM Magazine

OCTOBER 16, 2023

In the finance industry, customer service is fundamental to lasting, positive relationships. How has customer service evolved in the finance industry over the past few years, and what role has Capital on Tap played in shaping this evolution? “At Building trust is crucial in finance. The finance industry can be competitive.

Finance 52

Finance Customer Service Education Banking 52

Aspect

DECEMBER 3, 2018

Wir freuen uns über den silbernen ECCCSA-Award unseres langjährigen Aspect Kunden Hoist Finance. Diesen Preis hat Hoist Finance in der Kategorie “Most Effective Implementation of Technology“ für die Implementierung der cloudbasierten Contact Center Software Aspect Via ® gewonnen. The post Wir gratulieren!!

Finance 77

Finance Contact center software Contact Center Banking 77

LiveVox

AUGUST 10, 2021

The post Amid the Pandemic, New Credit America Brought a Human Touch to Personal Finance. Understanding their consumers might be facing additional hardships because of COVID-19, the company shifted all of its […]. Here’s How They Did It. appeared first on Livevox.

Finance 90

Finance Personalization 90

Global Speech Networks

JANUARY 11, 2022

Customer experience is critical in every industry, but never more crucially than in the finance sector. Fully integrated customer experience for finance. As a result, fast and accurate responses are the epitome of a successful customer experience in finance. This can be challenging. Of course, that’s often easier said than done.

Finance 52

Finance Technology Customer Experience Cloud contact 52

ChurnZero

AUGUST 24, 2018

This week we hosted a well-attended webinar on – Customer Success & Finance: Get Aligned! The webinar discussed the process and impact of the renewal from both the Customer Success and Finance point of view. Q: What do you do if CS and finance come to the table and have different numbers? So, it really does run the gamete.

Finance 61

Finance SaaS Education Customer retention 61

Waterfield Technologies

JANUARY 28, 2021

Vladimir Babiuc appointed VP of Finance and Accounting Tulsa, Oklahoma – January 28, 2021 – Waterfield Technologies, a global leader in customer experience solutions, today announced the addition of Vladimir Babiuc […].

Finance 52

Finance Accountability Technology Customer Experience 52

Ameyo

MAY 6, 2020

After the supreme court discontinued the e-KYC, it became difficult for the industry to target people in remote locations … Ameyo Launches Video KYC Engagement Platform for Banking and Finance Read More » The post Ameyo Launches Video KYC Engagement Platform for Banking and Finance appeared first on Ameyo.

Finance 52

Finance Banking 52

GetFeedback

FEBRUARY 4, 2021

Recommendations for getting finance alignment and support to meet your CX goals in 2021.

Finance 78

Finance 78

Cisco - Contact Center

DECEMBER 15, 2023

The collaboration between Cisco and Amazon Web Services (AWS) in the Europe, Middle East, and Africa (EMEA) region—combining each company’s market leading strengths—continues to deliver impressive out… Read more on Cisco Blogs

Finance 98

Finance Marketing 98

teleopti

OCTOBER 9, 2018

Lending firm Billions Finance has expanded its business, earning top-level market share. In response to the booming market, the firm has around 2,000 agents working in their customer-service organization. Continued expansion, anticipated for 2015, brings new challenges.

Finance 63

Finance Marketing Management Customer Service 63

Tenfold - Contact Center Blog

JUNE 22, 2018

The taste of this new class of customers clashes with the traditional mode of service that dominates the finance sector. They have no attachment to legacy systems that banks and finance companies have been holding onto for years, despite the wave of new technologies in business and communications. It’s actually self-service.

Finance 64

Finance Banking Technology Chatbots 64

Interactions

AUGUST 22, 2019

This makes customers feel in control of their finances. . Customers want to be the champion of their finances, and Conversational AI can make that dream a reality. The post Give Customers Control of their Finances with an IVA appeared first on Interactions. Give customers what they ask for, when they ask for it.

Finance 59

Finance Banking Wait times Self service 59

Beyond Philosophy

JANUARY 19, 2024

While sales teams may clinch deals, departments such as finance, IT, and operations need to align with the sales strategy. 13:28 We refer to a past podcast about how departments like Finance affect the experience, and why it is essential to have everybody working together for a common goal.

Customer Experience 221

Customer Experience Finance Customer centricity Sales 221

CSM Magazine

JULY 27, 2020

This also leads us on to another potential issue, as while poor or inconsistent customer service may be one of the key reasons why banks (and similar finance institutions) lose clients, studies show that there weren’t clearly defined attempts to win back lost patrons in 56% of all instances.

Finance 52

Finance Customer Service Banking CRM 52

Customer Contact Central Submitted Articles

OCTOBER 11, 2020

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Finance 251

Finance 251

Callminer

JUNE 27, 2021

Read more about the successes of African Bank, British Gas and Hoist Finance UK. During the CallMiner LISTEN UK 2021 Virtual Series, we had the honor of announcing the LISTEN UK 2021 Award winners.

Finance 324

Finance Banking 324

Concentrix

AUGUST 28, 2023

Explore transformative generative AI use cases in financial services. Discover AI-driven solutions for innovative financial advancements.

Finance 62

Finance Banking 62

Eptica

SEPTEMBER 4, 2019

Date: Wednesday, September 4, 2019 Author: Pauline Ashenden - Marketing Manager How Crédit Agricole Consumer Finance is uncovering the hidden “why” behind the customer experience. Published on: September 04, 2019.

Finance 62

Finance Customer Experience Best practices Customer effort 62

Callminer

FEBRUARY 7, 2018

Read the Santander Case Study, see how they leverage the CallMiner Eureka platform to stay compliant while maximizing revenue.

Best practices 207

Best practices Finance outsourcing 207

LiveVox

JULY 23, 2020

The post Lending Support During COVID-19: How New Credit America Brought a Human Touch to Personal Finance appeared first on Livevox.

Finance 68

Finance Personalization Contact Center 68

PanTerra

APRIL 13, 2017

Additionally, PanTerra has received Finances Online’s 2017 Awards for Rising Star and Great User Experience and was listed among the. Whether you’re looking for Team Collaboration, Advanced Cloud PBX or Unified Service, Finance Online gives PanTerra their seal of approval. . #6 Instant Messaging and Chat Software.

Finance 39

Finance voip Enterprise Marketing 39

Influitive

MAY 19, 2016

Those who work in finance are detail-oriented, consummate professionals. They can seem like outsiders, working a monotonous—often thankless—job, but the work that finance professionals do is critical to any business. The secrets to engaging finance advocates. Who is the finance professional? Download now! Bottom Line.

Finance 40

Finance Customer advocacy Education Marketing 40

Beyond Philosophy

FEBRUARY 23, 2024

21:08 We explore how financing in the mix can change the spending experience for customers. Here are some other key moments in the discussion: 04:09 Ryan explains how money can be spent on anything, however the biases we create using mental accounting help us manage our emotions regarding our spending.

Accountability 221

Accountability Finance Technology Management 221

Beyond Philosophy

FEBRUARY 29, 2024

Also, financing can create mental biases around spending physical accounts. For example, if the offer is zero percent financing, you might take that deal rather than pay upfront, even if you have the cash to pay outright. The other side of that decision is that paying upfront instead of financing might make you enjoy the purchase less.

Accountability 195

Accountability Finance Banking Management 195

ShepHyken

OCTOBER 22, 2021

Grey Idol is the marketing director at altLine by the Southern Bank, a trusted provider of invoice factoring and accounts receivable financing. Grey Idol is the marketing director at altLine by the Southern Bank, a trusted provider of invoice factoring and accounts receivable financing .

Customer Experience 377

Customer Experience Management Finance Banking 377