Remove Finance Remove Front-line service Remove Scripts
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Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott

Connecting the Dots

And I think that somehow both legal and finance have taken over a lot of companies in the game toward looking toward the bottom line. The complexity drives the amount of change and the compliance is driving a scripted response. I see so many scripted responses. And I see that when I look at complexity. Thank you, Mary.