AWS Machine Learning

AUGUST 2, 2024

Investors and analysts closely watch key metrics like revenue growth, earnings per share, margins, cash flow, and projections to assess performance against peers and industry trends. Traditionally, earnings call scripts have followed similar templates, making it a repeatable task to generate them from scratch each time.

Engineering 123

Engineering Scripts Metrics APIs 123

AWS Machine Learning

MAY 29, 2024

bin/bash # Set the prompt and model versions directly in the command deepspeed /root/LLaVA/llava/train/train_mem.py --deepspeed /root/LLaVA/scripts/zero2.json It sets up a SageMaker training job to run the custom training script from LLaVA. For full parameter fine-tuning, ml.p4d.24xlarge Alfred Shen is a Senior AI/ML Specialist at AWS.

Scripts 122

Scripts Healthcare Metrics Finance 122

ROI CX Solutions

FEBRUARY 25, 2025

Businesses can fine-tune their workforce strategies with performance metrics offered by WFM tools. Workforce management software analyzes these metrics to help plan staffing levels. One method involves strict scripts and workflows, which provide consistency but limit creativity in unexpected situations.

Call Center 52

Call Center Management call center workforce Employee engagement 52

AWS Machine Learning

NOVEMBER 20, 2023

During a 1-day workshop, we were able to set up a distributed training configuration based on SageMaker within KT’s AWS account, accelerate KT’s training scripts using the SageMaker Distributed Data Parallel (DDP) library, and even test a training job using two ml.p4d.24xlarge 24xlarge instances. region_name}.amazonaws.com/pytorch-training:2.0.0-gpu-py310-cu118-ubuntu20.04-sagemaker'

Scripts 109

Scripts Finance Telecommunications Enterprise 109

CSM Magazine

MARCH 24, 2025

Developers can also gather real-time metrics, which can guide updates that benefit both employees and customers. Provide a short assignment, such as setting up a test environment or writing scripts to automate deployments. Neglecting Team Coordination Cloud developers must collaborate with operations, finance, and customer support.

Best practices 52

Best practices Analytics Finance Big data 52

AWS Machine Learning

AUGUST 24, 2023

SageMaker Profiler provides Python modules for annotating PyTorch or TensorFlow training scripts and activating SageMaker Profiler. You can also use optional custom annotations to add markers in the training script to visualize hardware activities during particular operations in each step. For more information, refer to documentation.

Scripts 88

Scripts Metrics Finance Enterprise 88

NobelBiz

JULY 25, 2023

Agent Performance Metrics: Evaluates how effectively agents resolve queries, their adherence to scripts, or their ability to manage difficult interactions. Recommendations: Advanced systems might even suggest actions, like refining scripts, introducing new training modules, or adjusting staffing levels during specific hours.

Analytics 98

Analytics Call Center Scripts Contact center software 98

AWS Machine Learning

MAY 30, 2024

Services range from financing and investment to property management. The company’s Data & Analytics team regularly receives client requests for unique reports, metrics, or insights, which require custom development. A lightweight approach was taken to quickly build the required technical and business catalogs using custom scripts.

Real estate 123

Real estate APIs Metrics Construction 123

AWS Machine Learning

NOVEMBER 21, 2022

Organizations across industries such as retail, banking, finance, healthcare, manufacturing, and lending often have to deal with vast amounts of unstructured text documents coming from various sources, such as news, blogs, product reviews, customer support channels, and social media. Fine-tune the pre-trained model on a new custom dataset.

Scripts 81

Scripts Metrics APIs Healthcare 81

SharpenCX

MAY 16, 2022

Your outbound call center metrics should be tied to your overall organizational goals. You may choose to focus on these metrics, along with others that are more relevant to your business. Aim to Connect Through Strong Scripts. A good script starts with a statement that quickly elicits a strong connection. Tech leaders?

Contact Center 67

Contact Center Scripts Call Center call center software 67

AWS Machine Learning

DECEMBER 18, 2023

Industries such as Finance, Retail, Supply Chain Management, and Logistics face the risk of missed opportunities, increased costs, inefficient resource allocation, and the inability to meet customer expectations. Create the function Setup the Atlas Application services to create the trigger and functions.

Finance 120

Finance APIs Analytics Big data 120

AWS Machine Learning

DECEMBER 13, 2024

Pipelines also integrates with Amazon SageMaker Automatic Model Tuning which can automatically find the hyperparameter values that result in the best performing model, as determined by your chosen metric. Running custom scripts for data processing and model training requires the availability of required frameworks and dependencies.

Scripts 76

Scripts Engineering Analytics Sales 76

Customer Relationship Metrics

JULY 26, 2017

The best contact center agents also are the best marketing people, sales people, finance people, and trainers. Organizations must create performance management and employee development programs that use customer relationship metrics to drive their service delivery. Humanity in Contact Center Metrics. In the Early Years.

Contact Center 211

Contact Center Calibration Construction Customer centricity 211

Interactions

APRIL 14, 2021

How do these needs intersect with the operational metrics, such as conversion rates, cost reduction and brand reputation? A Virtual Collection Agent is incapable of deviating from business rules and scripts. Flexibility : When a customer says they can’t pay their debt right now, they’re generally telling the truth. 3) Compliance.

Virtual Agent 90

Virtual Agent Call flow Call Center Finance 90

AWS Machine Learning

JUNE 28, 2022

Time series forecasting is useful in multiple fields, including retail, finance, logistics, and healthcare. Amazon Forecast is a time-series forecasting service based on machine learning (ML) and built for business metrics analysis. For HPO, we use the RRSE as the evaluation metric for all the three algorithms. LSTNet with HPO.

Metrics 87

Metrics Healthcare Transportation Accountability 87

AWS Machine Learning

AUGUST 8, 2022

Data scientists evaluate the metrics of multiple model versions and request the promotion of the best model to production by triggering the CI/CD pipeline. Integrations are needed to collect metrics and feedback. We can define a pre-production account as a digital twin for testing ML models before moving them into real edge devices.

Management 92

Management Accountability Engineering Scripts 92

AWS Machine Learning

OCTOBER 8, 2024

The test dataset is used to evaluate the performance of the trained model and compute various loss metrics, such as mean absolute error (MAE) and root-mean-squared error (RMSE). The processing script ( evaluation.py ) is specified here, which will compute evaluation metrics based on the model’s predictions and the true labels.

Metrics 89

Metrics APIs Sales Accountability 89

AWS Machine Learning

APRIL 18, 2023

SEC filing dataset SEC filings are critical for regulation and disclosure in finance. Fine-tune the pre-trained model on domain-specific data To fine-tune a selected model, we need to get that model’s URI, as well as the training script and the container image used for training. For details, see the example notebook.

Finance 75

Finance Scripts APIs Sales 75

Enghouse Interactive

FEBRUARY 18, 2021

Integrating UC and CC increases internal operational efficiency by ensuring communications flows are smooth, quick, and consistent within the contact center and across departments, along with providing relevant performance metrics. This then helps identify what to avoid (process, flow, scripting, data, tools, offers). To summarize: 1.

Contact Center 56

Contact Center Analytics Self service Metrics 56

Talkdesk

MAY 5, 2020

The most successful agents like to start the day by reviewing metrics reports on their performance. Purchasing: Customers who want to ask about a product before purchasing, are responding to a TV ad promoting special one-time pricing, need to explore financing options, and more. Why do customers reach out to a contact center?

Contact Center 57

Contact Center Contact center software Transportation Finance 57

Balto

FEBRUARY 12, 2025

Modern AI technologies enhance productivity, automate routine work, and provide personalized experiences across industries – from retail to finance to entertainment. AI in Finance and Banking AI technologies revolutionize banking operations through automated customer support and data-driven investment strategies.

Healthcare 81

Healthcare Banking Chatbots Transportation 81

AWS Machine Learning

NOVEMBER 1, 2023

However, like other nascent technologies, obstacles remain in managing model intricacy, harmonizing diverse modalities, and formulating uniform evaluation metrics. Refer to the following README for multimodality dataset preparation and the fine-tuning script for further details. The Python utility script dino_sam_inpainting.py

APIs 111

APIs Engineering Construction Scripts 111

Interactions

APRIL 14, 2021

How do these needs intersect with the operational metrics, such as conversion rates, cost reduction and brand reputation? A Virtual Collection Agent is incapable of deviating from business rules and scripts. Flexibility : When a customer says they can’t pay their debt right now, they’re generally telling the truth. 3) Compliance.

Virtual Agent 62

Virtual Agent Call flow Call Center Finance 62

Outsource Consultants

FEBRUARY 9, 2025

For businesses handling sensitive customer data (such as those in healthcare or finance), it’s important to confirm that the call center is compliant with industry-specific regulations. Request performance metrics from their current operations, such as average handle time, first call resolution rates, and customer satisfaction scores.

Call Center 67

Call Center Customer Support outsourcing Interactive Voice Response 67

Toister Performance Solutions

JUNE 12, 2018

I also built internal relationships, making friends in accounting, finance, merchandising, and other departments. This was during the dark ages of contact center management, when every interaction was tightly scripted and the most important metric for agents was talk time. Resourcefulness was another lesson.

Contact Center 50

Contact Center Telemarketing Finance Accountability 50

AWS Machine Learning

OCTOBER 19, 2022

SageMaker MMS expects a Python script that implements the following functions to load the model, preprocess input data, get predictions from the model, and postprocess the output data: input_fn() – Responsible for deserializing and preprocessing the input data. predict_fn() – Responsible for generating inferences from the model.

Finance 91

Finance Analytics Government Scripts 91

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Sue Andrews is the HR & Business Consultant at KIS Finance. Guidelines are needed, of course. Sue Andrews.

Management 207

Management Customer Service Consulting Consulting 207

JustCall

MARCH 10, 2023

Improved Metrics From the above benefits of call flow, it is evident that it improves the overall performance of the call center as a whole. As such, it can be a reflection of key performance metrics like CSAT scores, average handle time, average hold times, FCR, net promoter score (NPS), etc., The same goes for call flows.

Call flow 40

Call flow Contact Center Interactive Voice Response Scripts 40

AWS Machine Learning

SEPTEMBER 1, 2023

Some models may be trained on diverse text datasets like internet data, coding scripts, instructions, or human feedback. Training dataset – It’s also important to understand what kind of data the FM was trained on. Others may also be trained on multimodal datasets, like combinations of text and image data.

Engineering 121

Engineering Accountability Construction APIs 121

ChurnZero

NOVEMBER 30, 2021

As Morgan explains, “You might not have a degree in IT or Finance, but you need to know how to speak their languages so you can work together to create a unified, customer-centric strategy.” While Customer Success software centralizes data from disparate systems like CRM, support, usage, chat, email, surveys, finance platforms, etc.,

Finance 40

Finance Scripts Engineering B2B 40

ChurnZero

JUNE 27, 2023

A digital approach is key to improving business growth metrics such as net revenue retention (NRR) and gross revenue retention (GRR). We use it ourselves to quickly write emails, summarize meeting notes, and create scripts for videos, among other content types. The answer is simple: you need a digital-first strategy.

Journey mapping 52

Journey mapping SaaS Customer advocacy Finance 52

ChurnZero

DECEMBER 28, 2021

Too heavy of a focus on either metric has serious consequences for your business. Learn the nuances between these north-star metrics, the implications of their use on your team and business, and our recommendations on how to maximize their impact. How do I get the Finance team to support my Customer Success budget?”.

Finance 52

Finance SaaS Accountability Scripts 52

JustCall

DECEMBER 1, 2022

However, it is a metric that affects AHT and, therefore should be closely monitored. But at least now you know what the After call work of ACW metric is! AHT is an important metric to calculate when determining the number of agents needed in the contact center if you do a gain-use calculator. Image Source.

Call Center 52

Call Center Coaching CRM Contact Center 52

AWS Machine Learning

APRIL 18, 2023

SEC filing dataset SEC filings are critical for regulation and disclosure in finance. Fine-tune the pre-trained model on domain-specific data To fine-tune a selected model, we need to get that model’s URI, as well as the training script and the container image used for training. For details, see the example notebook.

Finance 52

Finance Scripts APIs Sales 52

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Sue Andrews is the HR & Business Consultant at KIS Finance. Guidelines are needed, of course. Sue Andrews.

Management 182

Management Customer Service Consulting Consulting 182

ChurnZero

MARCH 20, 2020

As Morgan explains , “You might not have a degree in IT or finance, but you need to know how to speak their languages so you can work together to create a unified, customer-centric strategy.” Customer Success software centralizes data from disparate systems like CRM, support, usage, chat, email, NPS, and finance platforms.

SaaS 40

SaaS Customer centricity Finance Scripts 40

REVE Chat Blog

MARCH 11, 2020

Your support operators can use canned responses and ready live chat scripts to improve the resolution time and help customers in quick decision making. The top industries profiting from chatbots are real estate, travel, education, healthcare, and finance ( Chatbots Life ).

Chatbots 64

Chatbots Real estate Sales Finance 64