Eptica

NOVEMBER 13, 2015

Whether it is new branch-based banking (such as Metro Bank in the UK ), different ways of raising finance through crowdfunding sites such as Funding Circle and Kickstarter , or providing small business loans ( Kabbage ), many of the traditional activities carried out by banks are being targeted by newer competitors. Share this page on: Tweet.

Banking 77

Banking Customer Experience Multichannel Finance 77

Eptica

AUGUST 26, 2015

At the same time, and as part of the same trend, governments have acted to make it easier and more straightforward to complain , particularly in industries such as telecoms, utilities and finance. Share this page on: Tweet.

Multichannel 71

Multichannel Finance Government Surveys 71

Eptica

NOVEMBER 18, 2015

If you would like to discuss any of the findings or schedule a demo of Eptica’s multichannel customer interaction management software, please don’t hesitate to contact us. of interactions, smaller contact centres received more email than their larger counterparts, where the channel only represented 10% of their total volume.

Customer Service 75

Customer Service Multichannel Transportation Self service 75

Revation Systems

MARCH 2, 2022

Gartner forecasts that the CCaaS market will grow at a 17% CAGR through 2024 to reach $18 billion as users adopt expanded capabilities including multichannel, artificial intelligence, analytics, and workforce management. This financing positions Revation to lead CCaaS market product innovation in secure and compliant ways.

Multichannel 12

Multichannel Healthcare Finance Contact Center 12

TMP Direct

MARCH 3, 2025

This consistent availability is especially important in industries like tech support, travel, and finance. Multichannel Support: Customers interact with brands across various platforms. BPOs offer multichannel support, ensuring consistent service whether via social media, email, chat, or phone.

Multichannel 52

Multichannel Management Business Process Outsourcing Finance 52

ShepHyken

APRIL 7, 2023

Marketers also need to comprehend these problems to sell and advertise their solutions engaging and captivatingly. The four main categories of customer pain points are productivity, finance, process, and support. The majority of consumers favor seamless channel linkages in communications.

Advertising 120

Advertising SaaS Multichannel Wait times 120

Eptica

JUNE 29, 2016

In regulated industries such as finance inconsistent information could even lead to legal challenges around misselling of products or services. Companies need to integrate their systems to give agents a complete multichannel picture of each customer’s journey. Share this page on: Tweet.

Multichannel 50

Multichannel Customer Service Finance Self service 50

Call Experts

OCTOBER 5, 2023

Adhering to Regulations High-quality call centers ensure compliance in industries with stringent regulatory requirements, such as healthcare or finance. Do you need multichannel support (phone, email, chat, social media)? They help businesses maintain the necessary standards while delivering excellent customer service.

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

Eptica

NOVEMBER 25, 2015

Retailers are multichannel, but not consistent So, how good are U.S. retailers in particular at being consistent and multichannel? retailers understand the importance of being multichannel, with 84% of those surveyed offering customer service via email, Twitter, Facebook and chat, alongside their website.

Multichannel 49

Multichannel Customer Service Automotive Finance 49

Eptica

FEBRUARY 23, 2016

Given the complexity of today’s multichannel world, companies can excel at providing service on individual touchpoints, but ultimately fail to deliver the customer experience required. The 2016 Eptica UK Multichannel Customer Experience Study will be appearing soon, and we look forward to sharing the results with you.

Multichannel 49

Multichannel Customer Service Finance Contact Center 49

Enghouse Interactive

OCTOBER 30, 2020

While we live in a multichannel world, telephony still makes up two-thirds of inbound interactions to UK contact centres and is particularly crucial to consumers when they have urgent or complex queries or require reassurance, such as during the current pandemic. Ensuring you deliver an omnichannel approach.

CRM 75

CRM Customer Service Multichannel B2C 75

CSM Magazine

MARCH 1, 2022

Calabrio WFM currently supports agents who handle thousands of voice and WhatsApp conversations every month as well as other types of multichannel interactions, including email, SMS and social media. Cazoo’s frontline workforce has over doubled in size since implementing the WFM software.

Management 59

Management Multichannel Finance Employee engagement 59

JustCall

FEBRUARY 25, 2020

You can wisely choose an efficient tech stack that forms the backbone of the tech infrastructure in the finance industry. Communication, in the finance industry, is the most important segment of tech stack for any financial organization. The finance industry has a plethora of functions when it comes to accounting. Accounting.

Finance 59

Finance CRM Accountability Sales 59

Global Response

DECEMBER 5, 2022

For instance, Global Response works with numerous challenging industries , including finance and healthcare—both of which bring regulatory hurdles requiring highly specialized knowledge. But multichannel support doesn’t go far enough to ensure care is seamless. But this can look very different from one industry to the next.

B2B 62

B2B Customer Service B2C Multichannel 62

Pointillist

MAY 23, 2018

Many journey mappers think that involving various teams like finance, R&D and engineering—in addition to the obvious ones likes marketing and CX—will ensure their journey map reflects their customers’ actual experiences. But in reality, what they are really doing is documenting internal processes and calling it a customer journey map.

Analytics 90

Analytics Journey mapping Multichannel Customer centricity 90

Eptica

MAY 27, 2016

5 Customer experience is an investment The KPMG Nunwood report says that in the US “The voice of the customer carries more weight than the voice of finance,” meaning that businesses see that experience is a revenue-generator that benefits the bottom line, rather than a cost that needs to be minimised. Share this page on: Tweet.

Chief Customer Officer 49

Chief Customer Officer Customer Experience Multichannel Finance 49

VocalCom

JANUARY 15, 2018

Companies in sectors as diverse as finance, manufacturing, and communications are using technology to make their products smarter and offer proactive solutions before issues even arise. The Internet of Things. While IoT has been a buzzword for some time now, it continues to fuel proactive customer service in unexpected ways.

Contact center software 50

Contact center software Chatbots Finance Contact Center 50

Interaction Metrics

APRIL 17, 2025

Best For Enterprise teams (especially in finance or hospitality) that need visibility into the full customer journey and fast insights from multiple touchpoints. Multichannel delivery Can you collect data via email, SMS, web, and mobile apps? How do I compare data collection features?

Surveys 48

Surveys Enterprise B2B Analytics 48

Balto

JANUARY 30, 2025

Strong focus on compliance for industries like healthcare and finance. Regal.io Best for Multichannel Customer Retention Top Features: Automated Call and Text Follow-Ups: Helps businesses re-engage customers with timely outreach. Multichannel Communication: Combines SMS, calls, and email in one platform for seamless customer journeys.

call center software 52

call center software Call Center Multichannel Coaching 52

UJET

DECEMBER 17, 2019

These demographics force rapid change through many industries from finance, retail, travel, and on-demand services. Also, just by offering multiple channels, that are disjointed, paints a picture of the customer journey and sentiment does not make it omnichannel, but rather broken multichannel.

Customer Service 74

Customer Service Interactive Voice Response Self service Customer Support 74

Hodusoft

MARCH 13, 2024

As per a report released by Straits Research in October 2022, the global banking, finance, and accounting BPO services market size is projected to grow at a compounded annual growth rate of 9.52 Multichannel Support Gone are the days when customers preferred to contact a bank or financial institution using audio calls. billion by 2030.

Contact Center 52

Contact Center Customer Support Contact center software outsourcing 52

Call Experts

APRIL 8, 2024

Adhering to Regulations High-quality call centers ensure compliance in industries with stringent regulatory requirements, such as healthcare or finance. Do you need multichannel support (phone, email, chat, social media)? They help businesses maintain the necessary standards while delivering excellent customer service.

Contact Center 52

Contact Center Call Center outsourcing contact center solutions 52

BlueOcean

MARCH 26, 2018

AI is being adapted to every business function from customer service and IT to even more niche ones like finance and healthcare. The range of possibilities with artificial intelligence in businesses goes well beyond the examples provided by these thought leaders.

Customer Service 67

Customer Service Chatbots Finance Healthcare 67

Avaya

SEPTEMBER 7, 2017

In industries like finance and utilities, this number can be as high as 90%. Research shows, however, that companies across the board are still struggling to get omnichannel right. A 2017 study of the retail industry, for example, found that 44% of companies struggle to provide a seamless, omnichannel customer experience.

Customer Experience 67

Customer Experience Contact Center Analytics Finance 67

Vistio

AUGUST 9, 2021

From a customer point of view, I think huge frustrations, having to deal with typically a bank with the credit card division and then call another number for the customer service division and another number for the checking division, and another number for the vehicle finance or the home loans division.

Contact Center 52

Contact Center Consulting Consulting Call Center 52

JustCall

APRIL 6, 2023

Omnichannel marketing integrates multiple channels into one seamless experience, unlike multichannel marketing. Chase Bank has thousands of locations across the United States and a website and mobile app that customers can use to manage their accounts and finances.

Banking 52

Banking Customer retention Multichannel Marketing 52

Quadient

JULY 25, 2022

Titled "IDC MarketScape: Worldwide Cloud Customer Communications Management Applications 2022 Vendor Assessment—Dynamic Delivery of Multichannel Personalized Experiences," the report provides in-depth intelligence on cloud CCM vendor strengths and challenges, as well as market positioning, relative to one another. . marketing managers.

Management 52

Management Enterprise Journey mapping Multichannel 52

UJET

AUGUST 6, 2019

Finance apps unchained customers from visiting banks. How can brands offer high-quality customer support to keep them as a returning customer? Modern customer support will be in-app focused. Industries are seeing incentives to integrate technology quickly. Now, customers can deposit checks, transfer funds, and pay bills all from their device.

Customer Support 78

Customer Support Chatbots Interactive Voice Response Entertainment 78

OctopusTech

SEPTEMBER 9, 2023

For example – Some of the industries that are benefited from using call center services include – Accounting IT and Communication Marketing Manufacturing Tour and travel Banking, Insurance, and Finance Why Companies Should Invest in Call Center Outsourcing?

Best practices 62

Best practices outsourcing Call Center virtual call center 62

VocalCom

JULY 16, 2018

From retail to finance to entertainment, the technology can be used to target key customers with great accuracy—suggesting the right products and services to exactly the right people at optimal times. Artificial intelligence is transforming business practices across many industries.

Contact center software 48

Contact center software Chatbots Upselling Entertainment 48

VocalCom

APRIL 9, 2018

Banks also offer virtual assistants to help customers keep track of their finances and even make investing decisions. For example, many airlines are using this technology to help customers check in for flights more efficiently and notify them when there are schedule changes.

Customer Service 48

Customer Service Self service Contact center software Chatbots 48

Avaya

APRIL 3, 2017

From finance to retail to hospitality, it seems virtually every industry is grappling with above-average customer churn. An estimated $6 trillion in global revenue is up for grabs due to dissatisfied customers constantly switching providers, seeking a better customer experience—CX.

Contact Center 57

Contact Center Journey mapping Finance Government 57

Netomi

APRIL 7, 2022

An omnichannel customer service solution, Zoho Desk works across verticals including telecom , hospitality and finance , catering to businesses of all sizes, from startups to enterprises. Best for sales-focused teams. What makes Zoho Desk one of the best Zendesk alternatives? Zoho Desk’s key features.

CRM 52

CRM Brand ambassadors Analytics Multichannel 52

COPC

JUNE 11, 2019

This seminar took place on May 17 and was a great success with participants from industries spanning technology, internet, finance, automobile, outsourcing and more. The second stop of the 2019 COPC Inc. seminar series in China brought us to Shanghai.

Finance 40

Finance Benchmark outsourcing Chatbots 40

Pointillist

OCTOBER 22, 2018

Often they need to provide this feedback to other departments, such as operations, finance, etc. Utilize multichannel customer data from all possible sources. In this way, AI-based customer journey analytics can help you rapidly integrate multichannel data and present a complete picture of your customer. to 1 p.m.?’

Customer Experience 40

Customer Experience Analytics Metrics Multichannel 40

Netomi

NOVEMBER 8, 2021

Enterprise Service Management is the extension of IT Service Management (ITSM) principles and capabilities to other areas of an organization, such as Human Resources, facilities, finance, legal, sales and marketing.

Chatbots 52

Chatbots Enterprise Self service CRM 52

SmartKarrot

MARCH 30, 2021

Elevate your metrics framework beyond NPS and CSAT to measure experience, finance, and even competitive measurements. Elevate the importance of Customer Care and Customer Success in this “digital-first and not digital-only multichannel world”. Confirm that they align with the best practices. . #8 Place CX initiatives appropriately.

Customer Experience 10

Customer Experience Multichannel Metrics Customer Care 10