Beyond Philosophy
NOVEMBER 30, 2023
The CEO once told me that the only thing he would have done differently would have been to put a measure in every person’s compensation tied to customer experience metrics from the beginning. Getting there required every person in the organization to reflect on how they could help achieve that. NICE Systems, Inc.,
ShepHyken
AUGUST 27, 2021
This week we feature an article by Jafar Sadhik, a digital marketer in the fields of SaaS tools, data management, and finance management. An experience leads to the development of perception in a person. They look for recommendations from a 3 rd party or another person. Creating personal relationships to build trust .
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ShepHyken
OCTOBER 22, 2021
Grey Idol is the marketing director at altLine by the Southern Bank, a trusted provider of invoice factoring and accounts receivable financing. Personalize your customer avatars and have your team members learn about them. He shares six ways companies and their brands can deliver an exceptional customer experience.
LiveVox
AUGUST 10, 2021
The post Amid the Pandemic, New Credit America Brought a Human Touch to Personal Finance. Understanding their consumers might be facing additional hardships because of COVID-19, the company shifted all of its […]. Here’s How They Did It. appeared first on Livevox.
TeleDirect
FEBRUARY 24, 2021
As your team works hard to prepare reports or serve in-person customers, there’s little time left to answer when the phone rings. At TeleDirect, we know the importance of answering every call that comes into your healthcare or finance services office. Missing phone calls can lead customers to seek services from your competitors.
CSM Magazine
FEBRUARY 28, 2025
From cybercriminals breaching payment systems to internal bad actors manipulating data for personal gain, the array of threats facing financial institutions has become both widespread and increasingly sophisticated. In other cases, employees within financial institutions may exploit gaps in oversight for personal gain.
Beyond Philosophy
NOVEMBER 11, 2014
In an article about habits for the New York Times in 2012, he writes, “ Over the past two decades, the science of habit formation has become a major field of research in neurology and psychology departments at hundreds of major medical centers and universities, as well as inside extremely well financed corporate labs.
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