ChurnZero

JANUARY 11, 2024

Essential insights from the 2023 Customer Success Leadership Study Webinar: Finance & CS: Charting a clear path to profitability Guide: How to sell customer success software to the C-suite The post How much do SaaS companies spend on CS? More resources on customer success budgeting Webinar: What’s next for CS?

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SaaS Benchmark Surveys Finance 52

Totango

MAY 19, 2020

The continuing COVID-19 health crisis may well produce a recession that has a significant impact on the Software-as-a-Service (SaaS) industry. No one is certain how this will change the long and short-term behaviors of customers, lenders, and enterprises in a SaaS world. Be Lean and Agile to Reduce Customer Churn in SaaS.

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SaaS Best practices Enterprise Finance 77

Babelforce

DECEMBER 9, 2021

In this post: What is SaaS? What sets SaaS apart? How does SaaS add value to CX? CX strategies that SaaS makes possible. What is SaaS? SaaS stands for Software as a Service. Software as a service (SaaS). SaaS is the most commonly used model. What sets SaaS apart? Virtualisation ? ? ?

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SaaS APIs Contact Center CRM 52

ChurnZero

MARCH 18, 2022

With so many SaaS metrics floating around, and even more opinions on when and how to use them, it can be hard to know if you’re measuring what really matters. Leading SaaS expert, Dave Kellogg, and ChurnZero CEO, You Mon Tsang, sat down to answer all the questions you want to know about SaaS metrics like ARR, NRR, GRR, LTV, and CAC (i.e.,

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SaaS Metrics Surveys Enterprise 98

CCNG

NOVEMBER 9, 2021

So in a world where every product description ends in “aaS” from SaaS to CCaaS, it only makes sense that AI should follow suit. And once deployed for automation, effective AI investment drives net revenue savings, effectively financing itself. And then there’s AI. Everyone wants it, needs it, and claims they have it.

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Contact Center CCNG Contact center software Finance 259

ProProfs Blog

DECEMBER 27, 2018

Before we discuss how SaaS help desk software enables you to accomplish your business objectives, let us quickly learn what a help desk software tool is. Employees are responsible for varied business activities like marketing, operations, finance, and sales. This is where you realize the importance of help desk software.

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SaaS Airlines Customer retention Finance 109

CustomerSuccessBox

MARCH 14, 2022

Closing a SaaS sales deal could take a hefty time depending upon a lot of factors. Especially in the SaaS industry, where customer retention is the lifeblood of the SaaS business, you need to make sure that you provide an outstanding experience to your customers by planning a smoother post-sales process with a clear-cut checklist.

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CRM SaaS Sales Journey mapping 52

PeopleMetrics

FEBRUARY 26, 2018

It has become all too common for B2B SaaS companies to survey their customers once a year through a moment-in-time customer relationship survey, with at least one section addressing the ultimate question of Net Promoter Score (NPS). The same applies for B2B SaaS companies. You could be dead by then. I’m not joking.

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SaaS Feedback Surveys B2B 96

ChurnZero

MARCH 23, 2021

Whenever a new SaaS product is introduced to a company, there are often lots of difficulties, obstacles, and learning that’s needed to get them acclimated to the product, how to use the product, to understand it’s functionality, and it’s capability. Showing First Hand How The SaaS Platform Works, Results It Produces, and Capabilities.

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SaaS Finance Advertising B2B 52

Kayako

NOVEMBER 3, 2016

I keep hearing about SaaS. Account management isn’t new, but its role has evolved with the rise of Software as a Service (SaaS) companies. (We The role of an account manager in a SaaS company. We’ve dropped the perception that an account manager is there to manage incoming finances from clients.

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SaaS Accountability Management Finance 0

SmartKarrot

SEPTEMBER 11, 2023

However, there is one more thing that is non-negotiable for a thriving organization, and that is having your finances in order. A business Finance Playbook is the exact answer to this need, as it can help you define, organize, and execute financial workflows with ease. What is a Finance Playbook?

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Finance SaaS Accountability Best practices 10

CSM Magazine

OCTOBER 4, 2024

Retail is a sector that has seamlessly transitioned, as has finance, with digital-only services like Monzo bringing customer service to a speed far beyond what a physical bank could offer. Saas (Software as a Service) is a key player in this shift, having grown out of the online era.

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Personalization Real estate Customer Service Automotive 52

aircall

SEPTEMBER 7, 2022

Aircall, the cloud-based business phone , today announced the appointment of John Kinzer, experienced SaaS operator and CFO, to the company’s Board of Directors. . Kinzer brings more than three decades of experience in finance, mostly with SaaS companies.

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SaaS Finance Metrics Management 62

ChurnZero

JUNE 8, 2022

A typical company, ours included, buys 50 to 70 SaaS products. I am certain that we run ChurnZero’s business using data from no less than two dozen SaaS products: Customer Success platform, CRM, marketing automation, support, finance, HR and more. Finance can forecast renewals better. ChurnZero understood this early.

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Finance SaaS CRM APIs 52

CSM Magazine

NOVEMBER 11, 2021

As CFO, Bernander will oversee global accounting, finance, treasury, tax and legal functions. “As Bernander is a CPA and joins with an extensive background of more than 15 years in financial leadership roles at global SaaS and technology companies. In April, Calabrio became just the fifth Minnesota-based technology unicorn.

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SaaS Finance Analytics Contact Center 59

ClientSuccess

NOVEMBER 24, 2020

While the customer success world (and the larger SaaS economy in general) has experienced its fair share of ups and downs this year, the industry will be even more prepared in the future. . Customer success will go from an important part of the SaaS industry to one of the most critical parts of the industry.

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SaaS Finance Metrics CRM 113

Totango

NOVEMBER 8, 2023

Pendo and Mixpanel, two leading solutions in the enterprise software market, give SaaS companies the power to track and analyze product usage across their customer base—creating a rich set of data and insights key to designing, iterating, and improving the customer experience.

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Enterprise Finance SaaS Analytics 95

ClientSuccess

MARCH 21, 2023

Many SaaS firms overlook post-sale CRM use or struggle to find something that meets their needs for data capture and reporting in the customer success lifecycle. If your team is thinking about leveraging a CRM during the post-sales cycles of your SaaS business, here are a few tips to keep in mind: 1.

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CRM Sales SaaS Finance 75

Cincom

FEBRUARY 15, 2021

Building upon Cincom’s 25-plus years of CPQ experience, CPQSync is a fully SaaS, cloud-based configure-price-quote solution that delivers an unprecedented way for companies to take the frustration out of buying and selling complex products and services. About CPQSync. Reduce errors in quotes.

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Sales Finance Upselling SaaS 98

ChurnZero

JUNE 8, 2022

Finance needs the data to forecast renewals. A typical company buys 50 to 70 SaaS products. You don’t have time to go into Salesforce to get customer information, nor do you have time to learn the new finance system to get updated numbers. Customer data makes your whole business tick, not just your CS team.

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Finance SaaS APIs Customer centricity 52

CSM Practice

MAY 13, 2020

SaaS companies also need to shift their focus to customer success and operationalize customer-centricity. ? Get Updates about your Customer. SaaS businesses must also be prepared to make quick changes to their offering in favor of customer needs as we navigate these uncertain times.

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Best practices SaaS Customer centricity Finance 128

ClientSuccess

JULY 11, 2017

As SaaS organizations of any size can attest to, winning new clients is only half the battle. For SaaS companies, it’s foundational that every single department feel dedicated to creating a culture of customer success. Ultimate Guide to SaaS Customer Success Metrics. Ensure CSMs Are Aligned to Customers’ Goals & KPIs.

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SaaS Finance Feedback Metrics 40

SmartKarrot

JANUARY 18, 2022

SaaS (Software as a service) has become a buzzword in recent years. A SaaS company is a service provider that hosts applications and makes them available to customers over the internet. The SaaS company is responsible for maintaining databases and servers and making sure that users can access the applications from almost all devices.

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SaaS Finance CRM Analytics 11

ClientSuccess

DECEMBER 28, 2020

Over the past several years, customer success has gone from a department only forward-thinking organizations had to an integral part of every single SaaS company in the world. Just as collecting data and metrics is a part of the foundational principles of a SaaS organization, so too are KPIs foundational to the world of client success.

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SaaS Finance Customer centricity Metrics 88

Education Services Group

JANUARY 19, 2021

Last year, we, along with our CS friends at ChurnZero and Higher Logic, embarked on an ambitious project to check-in with the CS community as a whole and find out more about the industry’s current place in SaaS business and uncover the trends influencing its growth. Wherefore at thou, finance? A spotlight on Customer Success.

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Finance SaaS Benchmark Surveys 52

Cincom

SEPTEMBER 4, 2020

Building upon Cincom’s 25-plus years of CPQ experience, CPQSync is a fully SaaS, cloud-based solution that delivers an unprecedented way for companies to take the frustration out of buying and selling complex products and services.

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Technology Finance SaaS CRM 86

SmartKarrot

FEBRUARY 8, 2022

In order to scale your SaaS business and push it towards growth, the right funding at the right time is vital. Securing funding for your SaaS business can be exciting but equally tedious. million in series A funding, the SaaS startup scenario is growing at an exponential rate. When is the right time to seek SaaS funding?

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SaaS Finance Banking Marketing 10

SmartKarrot

FEBRUARY 16, 2022

Software as a service or SaaS has been growing as a leading software distribution model. The world of SaaS has simplified software creation and distribution making access easier than before. Leveraging the power of cloud technology, SaaS has re-engineered the way we look at modern technology and software. Aaron Levie.

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SaaS Finance B2B Sales 10

ClientSuccess

OCTOBER 26, 2020

In today’s ever-changing corporate landscape, modern SaaS organizations are asked to be a lot of things: employee-centric, focused on new business, and profitable against goals – just to name a few. One characteristic that is often overlooked (or left out completely) is being customer-centric. What does it mean to be ‘customer-centric’?

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Customer centricity SaaS Finance Best practices 71

ClientSuccess

JUNE 22, 2020

In 2020, it seems as though there is a technology solution for everything – especially for SaaS organizations and teams. Most high-yield SaaS sales teams rely on CRM platforms to move customers through prospecting stages and the sales lifecycle. Once customers actually become, well, customers, this is where things can often break down.

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CRM Sales Management SaaS 64

Totango

JUNE 26, 2020

The COVID-19 pandemic has had an economic impact that threatens to cause a lasting downturn in SaaS business. This reduction in cash flow is likely to increase rates of SaaS customer churn. High churn can be dangerous for SaaS enterprises as more than 90 percent of customer value is derived from recurring revenue.

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SaaS Customer retention Best practices Telecommunications 95

ShepHyken

APRIL 7, 2023

This week, we feature an article by Manpreet Singh Chawla, senior digital marketing executive at Knowmax , a SaaS-based organization that offers knowledge management solutions for various industries. He shares how organizations can identify and solve customer pain points. What are customer pain points?

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Advertising SaaS Multichannel Wait times 120

Quadient

MAY 20, 2022

Inspire Evolve is a high-performance, SaaS customer communications solution that makes it simple for non-technical business users to design, personalize and deliver secure, human-centric communications – all with minimal IT involvement. Quadient’s vision for the future of communications is about simplicity. Customer Communications.

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SaaS Finance Healthcare Education 52

ConvergeOne

AUGUST 17, 2021

This is due in most part to the consumption models of cloud, SaaS, and hybrid offers that are now available. Finance will ask for this, so let’s be ready. If so, finance may ask you to hold off. Modernization: The concept isn’t new, but the form factor may be. Five Items to Consider for Modernization. Sweating Assets.

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Finance SaaS Contact Center Technology 105

SmartKarrot

SEPTEMBER 29, 2021

That is mainly due to the evolution of SaaS (software as a service) and how that has become a standard application delivery. To manage it all, companies today are taking to SaaS sprawl and letting it address each of these challenges. On that note, today, we will walk you through SaaS sprawl, its meaning and how it impacts business.

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SaaS Finance Government Management 10

Calabrio

JANUARY 12, 2020

Jenny helped accelerate Calabrio’s hyper-growth mode while rapidly transitioning it to a Software-as-a-Service (SaaS) business model. She had to do it while also accelerating Calabrio’s transition to a SaaS business model—a decision with significant repercussions on financial forecasting and reporting, and product and business decisions.

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SaaS Finance CRM Best practices 52

Quadient

JUNE 22, 2022

These include on-premise, SaaS, dedicated cloud, hosted managed services, and hybrid scenarios to flexibly meet your needs today and into the future. . Inspire Evolve ( SaaS): A 100% SaaS offering for organizations that need a CCM solution that is easy to deploy, with minimal IT strain. Options include: . Experience.

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SaaS Enterprise Finance outsourcing 52