ProProfs Blog

JULY 20, 2021

That’s where a simple employee satisfaction survey comes to your rescue. This blog gives you a clear insight into an employee satisfaction survey and shows you how to create and share meaningful surveys in minutes. What Is an Employee Satisfaction Survey? There are several reasons to conduct employee satisfaction surveys.

Surveys 109

Surveys Feedback Employee engagement Best practices 109

Steve DiGioia

SEPTEMBER 16, 2016

Whether it’s a finance department that takes 24 hours to respond to a request, a legal department that penalizes 99% of customers because of the risk posed by 1%, or a product manager whose idea of a Minimum Viable Product is a lot more “minimum” than customer expectations. BF : Yes, we constantly survey both our owners and tenants.

Real estate 257

Real estate Customer Experience Journey mapping Employee engagement 257

ShepHyken

OCTOBER 14, 2019

CMSWire) Every business school touts its ability to develop the next generation of business leaders by providing a foundation in finance, economics, operations, marketing, management and strategy. Crash and Churn: survey reveals the customer service fails that cause attrition by Andrew Mort.

Customer Service 50

Customer Service Best practices Finance Customer centricity 50

Callminer

DECEMBER 17, 2019

Below, you will find interesting statistics pertaining to call centers, their employees and their finances that may prove helpful in deciding whether the use of one for your own business’s strategy is appropriate. Call Center Finance Statistics. Call Center Workforce Statistics. Cloud contact centers may be more reliable.

Call Center 207

Call Center outsourcing Contact Center Finance 207

Beyond Philosophy

JULY 28, 2015

When the survey came through I marked it honestly. Nor our subsequent treatment by their Finance arm in setting up the lease payments, another whole story in itself. When we picked up the car the salesman acknowledged we had issues but asked that we still gave him a high Customer satisfaction score as this is what he was bonused on it.

Finance 299

Finance Advertising Sales Surveys 299

Beyond Philosophy

FEBRUARY 15, 2021

She now works in behavioral finance. Wilson says it’s harder to stay at the cutting edge of finance without using behavioral science. She had access to large-scale global tracker survey responses that numbered in the millions. Anne Wilson, Ph.D., Lauren Cheatham, Ph.D.,

Finance 221

Finance Consulting Consulting Metrics 221

CSM Magazine

OCTOBER 27, 2023

” — Marlene Blaszczyk.Todays’ world of finance and accountancy is changing more quickly than ever before. The Evolving Landscape of Customer Service The finance and accountancy industry is undergoing major changes. Finance was once a one-size-fits-all field, but that is changing.

Finance 59

Finance Accountability Customer Service Engineering 59

TeleDirect

MARCH 15, 2025

Market Research & Customer Surveys Gathering customer feedback through phone surveys and opinion polls. Stronger Customer Relationships: Follow-ups and surveys build long-term relationships with customers. Engages customers for promotions, sales, and surveys. Makes outgoing calls for sales and lead generation.

Call Center 62

Call Center Telemarketing Technical Support Healthcare 62

Eptica

SEPTEMBER 4, 2019

Date: Wednesday, September 4, 2019 Author: Pauline Ashenden - Marketing Manager How Crédit Agricole Consumer Finance is uncovering the hidden “why” behind the customer experience. Published on: September 04, 2019.

Finance 62

Finance Customer Experience Best practices Customer effort 62

CCNG

OCTOBER 11, 2023

Creating happy work environments But what may not be as obvious is that the product team responsible for the digital experience, the finance team responsible for the 30-day return policy and the marketing team that didn't make the policy clear also impacted the customer's experience. Do you feel you're empowered to make decisions?

CCNG 195

CCNG Customer Experience B2C Finance 195

Beyond Philosophy

AUGUST 21, 2021

14:16 Colin shares his no-miss strategy for ensuring that what you request in the budget will get approved (Hint: It involves getting the finance team on board). Complete this short survey. 18:31 We talk about how you have to try things and fail so you can learn what works and adjust the rest; it’s a “Ready, Fire, Aim!”

Finance 195

Finance Consulting Consulting Best practices 195

CSM Magazine

MARCH 26, 2025

A 2024 survey identified Spring Boot as the most adopted Java framework at 62%, with Quarkus at 15% and Micronaut at 10%. In an era where data incidents can be ruinous, preemptive security steps preserve trust and finances. Continuous integration and delivery pipelines add automated testing layers, reducing errors before production.

Finance 52

Finance Benchmark Enterprise Surveys 52

ChurnZero

APRIL 25, 2025

Keep in mind that a lot of data are lagging indicators (renewals or cancellations, customer satisfaction surveys), or the fidelity of that data may be questionable (customer info is siloed, batched, or outdated). CS teams will thrive when they ensure strategy and tools are cross-functional with sales, finance, and product.

Finance 52

Finance Metrics Engineering Construction 52

Callminer

OCTOBER 11, 2018

With more than 15 years of experience in business, finance and accounting, Smitha is also responsible for implementing financial controls and processes. Employee engagement can be tracked by conducting surveys with quantitative and qualitative questions and having individual conversations with employees. Agent Redundancy Rating.

Call Center 561

Call Center Metrics Contact Center Wait times 561

CX Accelerator

FEBRUARY 2, 2020

It’s with that in mind that I surveyed the CX Accelerator community to gather input on the topic. A well-rounded field of study that touches on management, marketing, finance, economics, HR, strategic planning, and more will go a long way in preparing you for a career in CX. Eric Engwall. Conclusions.

Customer Experience 182

Customer Experience Journey mapping Entertainment Engineering 182

Beyond Philosophy

SEPTEMBER 10, 2022

Dobrev’s book uses the responses from nearly 20,000 customers from 24 organizations within nine industry sectors, including healthcare, finance, telecoms, utilities, and others. Complete this short survey. In many ways, this research is significant in scope and fairly international. Please tell us how we are doing!

Consulting 170

Consulting Consulting Finance Healthcare 170

ProProfs Blog

NOVEMBER 19, 2021

And just like online surveys, poll questions are also a great way to gauge public opinion on a specific topic. A poll is nothing but a mini-survey having one or two questions that help you connect with your audience for on-the-spot feedback. It makes surveys intuitive and helps you collect easy-to-analyze and accurate data.

Finance 147

Finance Surveys Feedback Education 147

Beyond Philosophy

MARCH 7, 2024

Emotions are why people will say one thing on a survey and, in real life, do something else completely. The survey responses came back that people wanted the option to get a salad. Most likely, the respondents didn’t even know what they wanted to eat at Disney, or they did know but didn’t want to say so on a survey.

Customer emotions 195

Customer emotions Construction Surveys Finance 195

Fonolo

OCTOBER 22, 2020

Radial’s consumer insights survey indicated that 39% of shoppers intend to start their holiday shopping in October and early November, while 30% say they will begin on Black Friday and Cyber Monday. . Criteo states that 51% of survey respondents downloaded at least one shopping app during the COVID-19 outbreak. Morning Consult.

Consulting 133

Consulting Consulting Finance Surveys 133

Interactions

FEBRUARY 6, 2025

Claims can make or break their finances. According to the McKinsey survey of more than 8,500 insurance consumers , six in 10 customers switch channels pre-purchase. Digital channels didnt fare well in the survey either. The stakes are high: Consumers are protecting their homes and their families.

Self service 62

Self service Average Handle Time Surveys Contact Center 62

TeleDirect

MARCH 15, 2025

Customer Retention & Follow-Ups Market Research & Surveys Sales & Telemarketing Support Debt Collection & Payment Reminders 3. A: Industries such as healthcare, finance, e-commerce, technology, and legal services benefit from high-quality, secure, and personalized customer support.

Call Center 62

Call Center First call resolution Healthcare Telemarketing 62

CSM Magazine

APRIL 18, 2025

Dont just wait for complaintsactively seek out feedback through surveys, focus groups, or even casual conversations. Any organization, whether in retail, healthcare, education, or finance, can adopt these principles to create more human-centered, adaptive, and resilient business models.

Customer centricity 52

Customer centricity Gamification Engineering Finance 52

Acquire BPO

AUGUST 26, 2024

The 2024 AI in Customer Service Survey was conducted for Acquire BPO by the third-party survey platform Pollfish to explore consumer sentiment insights and how companies can proactively map out their AI customer experience strategies. Pollfish surveyed the experiences of 600 U.S. For more information, visit www.acquirebpo.com.

Surveys 52

Surveys Business Process Outsourcing Chatbots Transportation 52

Call Design

SEPTEMBER 2, 2021

Pulse surveys are a great way to get that feedback. Small surveys done on a regular basis can help you capture the voice of the employee and respond to them before the small issues become big ones. Interfacing with marketing, operations, human resources, finance, and technology.

Schedule adherence 148

Schedule adherence Coaching Finance Interactive Voice Response 148

The Northridge Group

JUNE 28, 2024

Manual authentication by agents in sectors like insurance or finance averages about 40 seconds per caller. The Numbers Game: Fraud vs. Voice Biometrics: A recent survey across vertical markets indicates varying proportions of inbound calls requiring caller authentication, averaging at 60%.

Contact Center 84

Contact Center Finance Healthcare Consulting 84

Customer Service Life

APRIL 1, 2019

Start with an anonymous survey that features questions about what matters to them when it comes to their own wellbeing in the workplace. Be sure to factor in topics such as mental and emotional health, finance, career, creativity, relationships, education or personal development.

Construction 146

Construction Morale Contact Center Finance 146

Netomi

JULY 26, 2022

Today, nearly 9 in 10 Americans use digital apps and services to manage their finances – a 52% growth rate from 2020. Meanwhile, the survey also found that only 35% work with a professional financial advisor, and, although most workers (70%) have some form of financial strategy for retirement, only 29% have a written plan.

Real estate 98

Real estate Banking Finance Customer advocacy 98

Callminer

FEBRUARY 26, 2019

A conservative estimate of the cost of acquiring a new customer across all the main sectors in the survey is £300 per person. The same CallMiner survey uncovered that consumers want to stay loyal but are ‘forced’ to switch because of suppliers’ bad practices. The total cost of churn is therefore at least £25.05

Call Center 159

Call Center Banking Best practices Surveys 159

Interaction Metrics

APRIL 17, 2025

Qualtrics is the industry standard for customer experience surveys. And we know from experience: having the right survey tool is just one partbut a critical part of your survey success. If you’re ready to discuss the best survey software for your company, skip this article and click here to contact our team.

Surveys 48

Surveys Enterprise B2B Analytics 48

Maru Group

APRIL 3, 2025

With this in mind, every few months Maru UK run a detailed Cost-of-Living survey, to keep an eye on how consumer opinion of the crisis may be changing, and looking in depth at peoples emotional response and how this translates to real world behaviour, so that we can help businesses predict consumer actions in the months to come.

Customer emotions 52

Customer emotions Finance Marketing Consulting 52

Lumoa

FEBRUARY 15, 2021

The main benefits of using integrations with your customer experience platform are : Time savings/eliminating manual work For example, automating data transfers to a tool like Lumoa from other survey providers such as Qualtrics, from online existing data points such as Trustpilot, or from public forums such as App Store reviews.

Customer Experience 88

Customer Experience APIs CRM Feedback 88

CSM Magazine

SEPTEMBER 26, 2022

A survey of over 2,000 working age adults has revealed that the perceived standard of UK customer service is slipping in the wake of record inflation. In times of recession, training and development budgets are often the target of cost-cutting , but failing to invest in your people can be damaging to business finances in the long-run.”

Surveys 52

Surveys Finance Chatbots Customer Service 52

CSM Magazine

DECEMBER 4, 2023

Understanding the ESG Framework and Its Role in Corporate Finance In the evolving landscape of corporate finance, ESG principles are gaining prominence. A recent survey reveals that a significant 75% of investors believe companies should prioritize addressing ESG imperatives, even if it means foregoing short-term profitability.

Government 105

Government Morale Finance industry standards 105

OctopusTech

APRIL 12, 2019

Second reason being that call centers handle the front office processes only where its basic function is to keep its existing customers happy while persuading the potential ones through calling whereas the BPO services span across multiple processes from human resources to accounting to financing to much more.

Call Center 86

Call Center Telemarketing Finance Business Process Outsourcing 86

ProProfs Blog

DECEMBER 27, 2018

Survey tool integration is another benefit of help desk software that you come across at the time of ProProfs Help Desk review. The customer service tool is integrated with survey maker to capture real-time customer feedback. Employees are responsible for varied business activities like marketing, operations, finance, and sales.

SaaS 109

SaaS Airlines Customer retention Finance 109

Lumoa

DECEMBER 18, 2017

There’s a recent study in the automotive sector that the more surveys your customers receive, the less they spend on your services. We’re moving away from the standard “give-me-a-number“ survey and are going towards “how-did-you-feel-about-the-service“, open-ended questions. I am a big fan of text and voice analytics.

Analytics 102

Analytics Customer Experience Journey mapping Automotive 102

Playvox

APRIL 19, 2022

Just 20% of survey participants said their current staffing was where their capacity plan indicated it should be at this point in the year. Essentially, these survey respondents said they have a capacity plan and a budget, but they aren’t getting the job done. Loop in Hiring, Training, Finance, and Operations.

Contact Center 79

Contact Center Finance contact center workforce Surveys 79