OctopusTech

MARCH 11, 2022

Operators also transfer calls to appropriate departments when needed or provide users useful online links for further information. Unlike inbound call centers where all incoming calls are being answered, outbound call centers are just the opposite.

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JustCall

APRIL 4, 2023

In this blog, we will explore 10 remarkable inbound call center sales techniques and training methods that can help your business succeed. So, let’s dive in and learn how to turn every call into a successful sale! What Is Call Center Inbound Sales Training?

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Global Response

DECEMBER 21, 2022

A QA process can help improve quality of customer service by measuring qualitative data from calls and interactions alongside quantitative data. As with outbound sales, your QA process can uncover more effective sales techniques, as well as allow for more personalization.

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OctopusTech

SEPTEMBER 9, 2023

Businesses choose this call center as they don’t want to spend their budget on infrastructure and staffing or their maximum time on handling high call volumes. They have a team of professionally trained experts who manage both high and low call volumes. In addition to this, they are also trained in upselling techniques.

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