First call resolution industry standards Schedule adherence 
Outsource Consultants
FEBRUARY 27, 2025
Speech analytics software now detects customer sentiment in real-time, allowing supervisors to intervene in challenging calls promptly. This proactive approach has led to improvements in first-call resolution rates for many Indian call centers. What are the key metrics Indian call centers focus on?
JustCall
MARCH 9, 2023
Let’s dive straight into the 30+ best contact center metrics industry standards. Repeat Call Rate Repeat call rate is a metric that hints at the number of calls that could not be resolved in the first interaction. There are many contact center key performance indicators.
Hodusoft
JUNE 7, 2024
Tracking and Analyzing Performance Metrics Tracking and analyzing Key Performance Indicators (KPIs) like Average Handling Time ( AHT ), First Call Resolution ( FCR ), and Customer Satisfaction ( CSAT ), is vital for measuring call center effectiveness.
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