Unymira

APRIL 10, 2019

When it comes to customer service, the conversation often revolves around new technologies that will help improve your Key Performance Indicators such as Net Promoter Score, First Call Resolution Rate, and more.

Omni-channel support 55

Omni-channel support First call resolution Technology Customer Service 55

Unymira

JANUARY 27, 2021

When it comes to customer service, the conversation often revolves around new technologies that will help improve your Key Performance Indicators such as Net Promoter Score, First Call Resolution Rate, and more.

Omni-channel support 52

Omni-channel support First call resolution Technology Customer Service 52

CSM Magazine

SEPTEMBER 10, 2018

It automates your support process and reduces the number of tickets assigned to the agent. This lets the agent give the first response quickly. Research says: Extensive automation by helpdesk reduces the resolution rate by a minimum of three times. First Call Resolution (FCR).

Omni-channel support 40

Omni-channel support Metrics Customer Service Transportation 40

Hodusoft

JUNE 7, 2024

A scalable call/contact center that can seamlessly adjust its resources and capabilities as the organization evolves, can easily handle increasing call volumes and customer interactions without compromising on service quality.

Best practices 52

Best practices Call Center Omni-channel support Management 52

Hodusoft

FEBRUARY 29, 2024

Having low visibility into essential data means operating in the dark when it comes to understanding the performance of your call center. Upgrading to sophisticated call center software can enable MSPs to not only identify bottlenecks and optimize processes but also make the right data-driven decisions.

Call Center 52

Call Center Abandon rate call center software Omni-channel support 52