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With the growth of cloud virtualization and Session Initiation Protocol (SIP) call delivery over virtual interconnects, the cloud-based IVR solution has become a much more viable option. All of these tools can help increase firstcallresolution and improve the customer experience.
Use Remote Agents Allowing agents to work from home opens up a larger talent pool. It will also help you with removing realestate costs. Invest In Agent Training Comprehensive training improves agentfirst-callresolution rates. As a result, they can automate simple customer requests.
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