Serenova

AUGUST 25, 2020

Regardless of role or department, maximizing productivity and impact begins with ensuring the right people are working on the right tasks at the right time, based on the priorities of the business. Supports schedule compliance. Schedule adherence assesses how closely a contact center agent follows their scheduled activities.

Contact Center 40

Contact Center Schedule adherence Management Coaching 40

Dialer 360

SEPTEMBER 14, 2022

However, you should set goals for these KPIs and track your progress along the way for the following metrics: First call resolution. This indicator enables you to determine how frequently your call center representatives can respond to consumer inquiries during the first contact. Schedule Adherence.

Call Center 26

Call Center Interactive Voice Response Schedule adherence First call resolution 26

Hodusoft

JUNE 7, 2024

A scalable call/contact center that can seamlessly adjust its resources and capabilities as the organization evolves, can easily handle increasing call volumes and customer interactions without compromising on service quality. This metric gives a detailed analysis of the utilized time by the agents across their shifts.

Best practices 52

Best practices Call Center Omni-channel support Management 52