Front-line service Related Topics 
Taylor Reach Group
MAY 11, 2021
While Guiding Principles can be developed in isolation (i.e. without aligning the Company and Call Centre Operations Mission and Vision statements first) it is more meaningful when a connection is made between the broader Company and Departmental Mission and Vision.
Connecting the Dots
MARCH 22, 2023
customer service representatives was just $36,920 in 2021, the latest year covered by federal data compared with $45,760 for all workers at the time. Morgeson said that with the economy still adding jobs at a rapid clip, many front-line service personnel have moved into other positions, leaving them open or with less well-trained people.
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CSM Magazine
SEPTEMBER 28, 2018
Scripts, protocols, rules, and regulations often keep front-line service people in a less-than-authentic stance. We tell our granddaughters she got a chance to be a “real kitty.”. Customers long to be served by “a real kitty.”
bold360 Blog
MARCH 16, 2020
The goal of these kits is to provide critical front-line service providers, including eligible healthcare providers, educational institutions, municipalities, and non-profit organizations as well as any current LogMeIn customer with free, organization-wide use of many LogMeIn products for 3 months.
Connecting the Dots
APRIL 21, 2017
The study I’ve always wanted to do alongside the Customer Rage study is the employee front-line service version of Rage Study. And we’ve never been able to find a company that would be willing to let us have access to their front-line service folks to ask some of these really important and telling kinds of questions.
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