Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott
Connecting the Dots
APRIL 21, 2017
Scott Broetzmann : I’m going to suggest that too many companies live in a state of blissful ignorance about the quality of the service that they’re providing. That’s often because they have such tepid ineffectual metrics by which they assess the quality of their service. Their metrics are insincere. But we’ll keep trying.
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