Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott
Connecting the Dots
APRIL 21, 2017
And number 5: “Please give me top scores and all the questions in the after-call survey”, begging for positive reviews. So what’s interesting to me is that 50% of companies that I talked to – and I actually did an informal survey the other day, and that was 56% of companies – will not let their employees apologize. It goes both ways.
48 
Let's personalize your content